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Whataburger Customer Service Phone, Email, Contacts

Whataburger
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1.1 18 Reviews 590 Complaints
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Whataburger Complaints 590

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B
3:40 am EST

Whataburger Whataburger Broadway avenue.

The service is absolutely terrible. It takes over 40 minutes to get through a line of 5 cars anytime after 10pm. I ave visited this location several times in the early AM and it typically takes 40+ minutes to get through the drive thru with my order. On top of that I order online ahead of time to make the process easier but it still takes an EXTREMELY long time to even get to the intercom in order to tell them I am there to pick up my order. This location has always been this way and is seriously a horrible and pathetic representation to the “fast” food business. Poor management and/or employees. I really wish this location was different due to it being my local whataburger. It puts an absolutely terrible name to whataburger. Never been more unsatisfied in my life.

Desired outcome: Faster customer service and initiative to make things go smoothly and swiftly for customers.

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M
6:12 pm EST

Whataburger Missing items off your nenu

I don’t want to write a long drawn out situation I just think you guys made a bad move on taking the Whatacatch off your menu everyone can’t eat red meat this fish sandwich has been around since my childhood me and my family ordered this weekly and to find out you guys removed it off of your menu is insane this is the only sandwich me and my family can eat so we ordered it all the time because it was made fresh to order and that is not the case all the time at Whataburger and it’s suppose to be your Motto. Even my nieces and nephews order this sandwich please just bring it back this was not a smart move on Whataburger at all not a good business move for longtime customers.

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L
1:40 am EST
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First of all I'd like to say that I have been eating Whataburger for over 40 years, which should say how much I love it. But lately I have been getting not what I ask for when ordering. On November 26,2022 at 11:19 PM My husband and I went to one of our local Whataburgers. It was not busy at all. One car in front of us and then one other showed up behind...

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I
8:04 pm EDT
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Whataburger Cashier

Cashier Cadence H. was our cashier in Whataburger in Timpson Texas @6:17:48pm. While ordering she had a mad face and wasn’t paying attention to our order. When we got our order she handed the bags with an attitude. We asked for ketchup since there wasn’t any in the bag & napkins and again she handed the ketchup with a mad face & placed them in my hand hard. We said thank you & didn’t get a reply. We sat down to eat and when her & Trey’s her co-worker friend came in her attitude changed. We asked if we can place another order & her attitude changed to a mad face and kept sighing and poking her lips. We just said thank you and have a good nite. She didn’t reply and walked away mouthing something & rolling her eyes. Love to stop at that & any Whataburger & haven’t had an experience like this.

Desired outcome: Hope she gets talked to & problem is solved. I would like to get a response.

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E
12:06 pm EDT

Whataburger Customer Service and Extended Wait Time

Today,(10/26 @ appx. 8:40 to 9:15) while visiting your Whataburger on Bert Kouns, Shreveport Louisiana, I ordered a Breakfast Taquito. I tried going thru the drive thru and waited 10 minutes, I then parked and went in and was greeted by a very nice young lady who promptly took my order. I waited and waited and waited, then I noticed and heard others were starting to complain about it taking so long. The management was no help at all except for smart remarks and then I counted and there were at least 7 to 10 people working. I did not understand with that many working why it was taking a long time in the drive in and then additional time on the inside.

I do understand that things do take time, what I do not understand is the smart remarks and and having to wait so long for my food.

Respectfully Submitted,

Elaine Luallen

[protected]@gmail.com

Desired outcome: I feel that management at that location needs to have Customer Service Skills refresher course. This type of conduct is not helping promote good customer service skills with other employees or a good work and customer environment.

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L
6:25 pm EDT
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Went to a What A Burger in Houston #134 444 W little York Houston, Texas 77076 and place an order at outside box. I Ordered two (2) # 1 Combos and driving off I notice that there were no French Fries. I stopped and went back to talk to employees working in the Drive Thru and complaint about it. They told me they only come with a combo. I was told that if I...

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M
4:14 pm EDT
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Whataburger Cleanliness and service

5 oct 22 went to navarre store. Went inside to dine since there was only 3 tables occupied. 1 of the tables had several employees on break. 15 minutes went by before any one took my order only had 1 customer ahead of me. Went to sit down and had to clean my own table since every table in the store was dirty. 26 minutes later finally received our food which was ok besides the cold fries. After watching the employees there was only 1 of thee estimated 10 employees which was actually doing all the work. He was taking orders running food and trying to clean. This store has not come back up to par for the last couple of years

Desired outcome: Desired out come is the owner should be aware of the dissarry the store is in and should make it a better place. Other stores in Fort Walton Beach put the navarre store to shame

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P
12:19 am EDT

Whataburger Terrible customer service store # 1003

Hello,

I was extremely disappointed with the customer service, I received by one of your managers, Jose, at restaurant #1003, at 505 S Plano Rd, Richardson, TX 75081.

My order was not filled correctly. I ordered a #2 meal, a double meat, but what I received was a single meat. My family and I was so engrossed in conversation, before we noticed that the order was not correct. When I brought it to the counter to get the burger corrected, your employee was extremely rude and said because the burger was over half way eaten, he did not want to correct their error in filling the order. Eventually he did, but I shouldn't have had to deal with his rudeness. My son ordered a honey bbq chicken sandwich meal specifically telling them no cheese and the cashier said "oh it doesn't come with cheese", and sure enough there was cheese in his sandwich. ( Know your product) We come to this location several times a month and this was our first interaction with Jose, not good customer service. While we were there another family, dealt with bad customer service from Jose over how many ketchups he brought to their table and I might add not by bringing it them the tray, but just handing them 3. He proceed to argue with the customer because they asked him to bring the condiment tray, they wanted more ketchup and then he told them they were short staffed all because of ketchup. REALLY.

We paid our hard earned money for this meal and this is the service we received. NOT GOOD. We were there at 7:17 pm on 09/29/2022 order # 104499. There may have been only 8 or less customers in the store. We come to this store because of it's cleanliness and normally good service. I might add this is not the closest Whataburger to me either. This makes us not what to go to Whataburger anymore or at least for longtime. There are other burger/ fast food places to choose from.

Signed not a happy customer,

Perlita Garcia

perl.[protected]@yahoo.com

214.923-9607

Desired outcome: Jose needs to be retrained on his customer service skills. Give me some incentive to comeback to Whataburger.

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L
1:26 pm EDT

Whataburger Fish sandwich

I am disappointed Whataburger in Texas, discriminates against non-Catholics. The fish sandwich is my all-time favorite, I even quit the McDonald's Filet o Fish, for the Whataburger Fish Sandwich. Most recently, I have been informed (at 3 different locations) Whataburger only offers the fish sandwich on Fridays before/near Lent. This is shameful! I choose the fish as it digests better for me, and I prefer it over beef burgers. Please offer the fish sandwich. Although I am not Catholic, I do love fish. It should not be offered as a religious holiday special.

Lucy Neyens

[protected]@sbcglobal.net

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B
2:07 pm EDT

Whataburger horrible, cold food and my drink was nasty.

I Received my Food it was cold was not made right, The patties looked like they were old, they also looked very dry and the fries were cold. I ordered a root beer and that was nasty it didn't even taste like a soda so threw it away. lets just say everything went into the garbage. I've had bad service there before hoping they would change. this was it, I will not be going back to the Whataburger in Robstown. The quality use to be good but not no more.

Desired outcome: I WOULD LOVE A REFUND!! BUT WHAT I REALLY WANT IS TO GET BETTER SERVICE AT THE WHATABURGER IN ROBSTOWN TEXAS.

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K
9:20 pm EDT
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Whataburger Service at Lewisville Whataburger terrible smashed food

Lewisville restaurant #575 7:40 PM

Order 528548 cashier Kameron

Terrible service and smashed food.

I waited almost 10 minutes to be waited on at the drive through, then my order got taken and here it gets very sad.

I got to the window and repeated my order and paid. And I waited and waited and waited. And then the cashier switched to a young lady. I shared I was disappointed with the service and she laughed. Then after waiting another 5 minutes she asked me to repeat my order and said she wants to see my ticket so I showed her, she then asked if I had my drink yet and I shared I have not gotten anything and again asked hey it was slow (there weee several including the manager just standing around). She just said pull up and pointed to a spot so I did and another 5 minutes got my food. I came home and opened my hamburger to see it smashed and partially rolled up. Funny I had just seen a video happen of this on Facebook but never thought it was real.

I wish I would have gone back and seen of the manager would stop goofing off enough to help me but was not wanted to go all the way back there.

Know I will share this as customers need to know of the adventures this site provides as very disappointing and I will avoid there in the future even though I used to stop once or twice a week

Desired outcome: I am owed a significant apology from the manager and staff especially for smashing my food and being disrespectful

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J
1:20 pm EDT

Whataburger Hamburgers that aren't cooked fresh.

On Tuesday September 6th at 7:13p I placed an order for a Bacon Cheese hamburger and a Junior hamburger.

I would have liked some french fries but there were so many already cooked up in advance that I decided to not order any.

It seems that the only time I can get a fresh cooked hamburger at this location is early in the morning.

I sat down and my order was ready in about 2 minutes.

When I got to my car I could tell my hamburgers had been heated in a microwave. I have over 30 years in food service.

When I go to the Benbrook, TX location I always get a fresh cooked hamburger so I know how long it takes to get a fresh order!

If I want an instant hamburger I'll go to McDonald's not Whataburger.

Please fix this. This used to be the best Whataburger and the past few years it has gone down hill.

Desired outcome: Require this location to cook the hamburgers to order and not in advance especially during off hours. Everyone should understand that there is an expected wait time for fresh hamburgers and fresh cooked french fries!

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F
2:39 pm EDT

Whataburger french frys and hambergers

08/21/2022 time 4 ;18 pm we went to what a burger in drive thru ! we got our order hubby gets his frys out i looked and said why they look like yesterday frys so i took them back in manager made us fresh frys while i was waiting a guy asked the girl why did you serve those frys some one spit on them ? i was shocked he said that i asked another guy if he was joking he said he didnt know i left we got home sat down to eat our burgers when i told my husband my burger smelled funny he checked he and said his did too he said the buns are old i was like we aint eating these we thru them away there went our dinner to the trash! im so mad we spent 27.14 on food that went to the garbage i dnt want you to replace my food im done with whataburger !

Desired outcome: please refund me my money!

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L
4:19 pm EDT

Whataburger Offer Letter

Hello Whataburger,

This is Luke and am wondering how my hiring process is going. I applied at the Whataburger in Castroville(813 US-90, Castroville, TX 78009). One of the managers called me after the interview and told me that he sent me a offer letter. I haven't received a offer letter though? I have called whataburger at that location about 3 times and it has not been resolved. Could you please help me.

Luke,

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W
11:46 pm EDT

Whataburger Wrong burger

Whataburger 301 E FM544 Murphy, TX Server: Jasbinder [protected] 7:30 PM

Order 240175 Dine In

Ordered #5 Bacon Cheeseburger, Grilled Onions, Large O/R, Med/Sm Soda

Repeated it twice

Ended up with Bacon Burger - No Cheese

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L
1:35 pm EDT

Whataburger Cream gravy

For years I have notice the cream gravy is not creamy. It has the consistency of milk. It doesn't cling to toast, chicken strips or fries. Has no flavor. I ordered today 8-11-21 for lunch around 11:30, 3 chicken strip meal with cream gravy. Not satisfied. In Midland, Texas they are all the same. Locations on Andrews Hwy, Midkiff and Big Spring. I have not been to the one by I20.

Desired outcome: Thicken up the cream gravy, if possible. I know for fact, it was thicker than milk. Thank you

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K
4:50 am EDT

Whataburger Poor service by manager

When I walked into the store at 2:38 AM the regular employees were busy but the manager was bony busy, and was standing around. She completely ignored me. This is poor management and leadership. This is the first time I have encountered this kind of poor management at Whataburger and I eat at one quite frequently. Definitely at the bottom of my list here in El Paso.

Desired outcome: Your choice but I will not be stopping at this one again

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J
1:16 pm EDT

Whataburger Management

Worse company to work for! The managers do not know what they’re doing cause their heads are parked so far up their rear to please Corporate they don’t even know who’s working for them! If your new you won’t get hours says a manager! Why the hell would you NOT work a new employee? This company has A LOT to learn in running a business… Hey I know check your Grayson Co Texas stores would ya!

Desired outcome: Find competent Managers

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R
3:45 pm EDT
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Whataburger Dry food and old

I purchased a breakfast burrito this morning at 5:20 am waited almost 10 min. And came to work eating a old dried up breakfast taco and hash browns look like they where refried dark in color. I have stop the plenty of times and every time it’s getting bad. My first few visits where great you can tell everything was fresh. Buy now not the case. Store # 810 Silverlake Village Pearland texas 77584

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G
8:26 pm EDT

Whataburger The burgers were undercooked and unsafe to eat

We ordered curbside at the Whataburger, store number 1112. The Store manager is Maria Castillo. Unfortunately, this location is known to undercook their burgers. Because of this, we have made a point to eat there. This allows them to replace the burger promptly. Today on 07-27-22, we ordered curbside, and once again to of our meals (with burgers) were undercooked. It was so disgusting. We tried to microwave the meat, but decided not to trust it. I phoned the restaurant location and spoke with the manager on duty, Johnny. I told him the issue and told him I was not happy with the fact I spent over $40.00 dollars and two of the meals are not edible. He just asked for details if the meat was red or just chewy. He did not seemed surprised at all. I no longer trust this location and be warned Whataburger consumers.

Desired outcome: I just want my money back not a meal replacement.

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About Whataburger

Screenshot Whataburger
Whataburger is a fast-food chain that has been serving delicious burgers and other American-style food since 1950. The company was founded by Harmon Dobson in Corpus Christi, Texas, and has since grown to become one of the most popular fast-food chains in the southern United States.

One of the things that sets Whataburger apart from other fast-food chains is the quality of their food. They use only the freshest ingredients and cook everything to order, ensuring that every meal is hot, fresh, and delicious. Their burgers are made with 100% pure beef and are served on a toasted five-inch bun, which gives them a unique flavor and texture that is hard to find anywhere else.

In addition to their burgers, Whataburger also offers a variety of other menu items, including chicken sandwiches, breakfast sandwiches, salads, and sides. They also have a wide selection of drinks, including soft drinks, milkshakes, and iced tea.

Another thing that sets Whataburger apart is their commitment to customer service. They believe that every customer deserves to be treated with respect and kindness, and they go out of their way to make sure that every customer feels welcome and appreciated. This commitment to customer service has helped to make Whataburger one of the most beloved fast-food chains in the country.

Overall, Whataburger is a great choice for anyone who is looking for delicious, high-quality fast food. With their commitment to quality ingredients, great customer service, and delicious menu items, it's easy to see why so many people love Whataburger.
How to file a complaint about Whataburger?

Here is a guide on how to file a complaint with Whataburger on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or create a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Whataburger in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience, including key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the company's response.
5. Attaching supporting documents: Attach any additional supporting documents but avoid including sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint with Whataburger on ComplaintsBoard.com.

Overview of Whataburger complaint handling

Whataburger reviews first appeared on Complaints Board on Nov 6, 2008. The latest review Cold hamburger and fries that tasted like eating a tire. was posted on Apr 29, 2024. The latest complaint service was resolved on Sep 08, 2018. Whataburger has an average consumer rating of 1 stars from 608 reviews. Whataburger has resolved 10 complaints.
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  1. Whataburger Contacts

  2. Whataburger phone numbers
    +1 (210) 496-4000
    +1 (210) 496-4000
    Click up if you have successfully reached Whataburger by calling +1 (210) 496-4000 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (210) 496-4000 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (210) 496-4000 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (210) 496-4000 phone number
    San Antonio
    +1 (972) 756-0096
    +1 (972) 756-0096
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    Irving
    +1 (800) 628-7437
    +1 (800) 628-7437
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    Customer Care
    +1 (210) 476-6000
    +1 (210) 476-6000
    Click up if you have successfully reached Whataburger by calling +1 (210) 476-6000 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (210) 476-6000 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (210) 476-6000 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (210) 476-6000 phone number
    Home Office
    More phone numbers
  3. Whataburger emails
  4. Whataburger address
    300 Concord Plaza Dr., San Antonio, Texas, 78216, United States
  5. Whataburger social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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