Whataburger – Page 5

Attempted to eat breakfast before I went to work. The doors typically don't open until 0600. At 0602 an employee walked by where I was standing at one of the doors and walked to the other door and was let in. Then another employee came to the door I was standing next to and opened the door and asked if I could use the drive through since she was working on a large order. I asked her if I could just come in and get a drink. She allowed me to and put a medium cup on the counter after I told her I wanted a large one. She then charged me for the medium drink. I asked her for a large cup and she told me I only paid for a medium one. I told her I asked for a large one. She then tried to charge me for another drink, a large one. I asked her about being reimbursed for the medium one. She then threw a large cup on the counter and told me to get the drink. I started hearing racial comments from the employees in the back of the store. All of the employees in the store appeared to be black and I am caucasian. I got my drink and when I attempted to leave I found the door locked. One of the employees unlocked the door and as I left I heard him say under his breath, "That is an example of white trash!" I have done alot of business with Whataburger over the years. I was extremely disappointed and offended in that visit.

today on [protected] I saw employee in Tulsa on 21st and Yale do the most unprofessional act of customer service . The employee chose be rude to a lady who had service dog and her family . As female with a friend we are very shock employee would ever say I dont care and try start fight . The manager try do what was best but sadly she chose ignore or defuse the problem . The gentleman who did ask simple question why was his order not ready all employee did ignore and give more attitude state multi times again I DONT CARE . For some reason the employees in front refuse get the manager again where it came out and here the gentleman state why . We will not go back to this place set alone question what is real customer service and why would Whataburger need keep the employee who name is Glennae T which we notice on the receipt . The time the incident occured was 10:34 pm estimate and we notice there are cameras . Please find best resolution to this major problem . No employee should try engage and continue to fight with any customer . Yes the gentleman could been more nicer but you cant blame him being mad and upset . Clarity and training is needed plus if the employee still dont care she should not be rep for business set alone that facility we rate this 3 of 10 and we notice there are other complaints too . Something needs be done be better to compete in fast food sector thanks for reading

I ordered a patty melt combo and when I got about three bites in the beef was very pink and cool to the touch. I am disabled and no way to take food back. (Can't drive). Cooks need to be more careful when dealing with raw meat. Threw away meat and ate without it. Order number 2034797 Mobile pick up order. I had to get someone to go pick up for me was not going to ask them to go back because food was undercooked. 2/25/23 11:24 a.m.

I pulled into what a burger restaurant #1195 at 258 pm ,there was no one at the drive through .So I ordered 1 number cheeseburger from James P at 258 pm ,paid pulled up a few and waited 12 minutes for one burger I honestly almost drove off without it because of a meet I had coming up .In a empty restaurant does it really take 12 minutes with at least 5 people working ?

I ordered a double cheeseburger well done very well done with mustard, pickles, cheese wrapped with lettuce, no bun a small order of extra crispy, french fries, and a small sprite My meat was not cooked well done there were no pickles and no mustard. The sprite was carbonated needed to be changed out and the fries were not extra crispy. I called and spoke to a girl name Cindy. She insured me that it was well done, and I said no it wasn’t. She began to argue with me and tell me what is it that I want and I said I would like my food to be remade at another time I’m already at work she said I had to bring the food back, and I told her I had already thrown it away as I was already at work. She said we’re a 24 hour business. I needed to bring it back and that I already knew the system. That’s why I was asking she was so rude. I have never in my life encountered a person like this at a fast food restaurant.

Location of this Whataburger is
1708 S. Loop 288
Denton, TX 76205

I went inside twice and almost fell both times by the register and the drink fountains. The kids working there were rude and I warned them, if someone falls and gets hurt, you're going to get sued.
I told them someone needs to clean this floor!
Two other times were drive thru issues. They got the order wrong and I went off on the lady for a #1 combo meal that was wrong.
She fixed it, but her attitude was WRONG. Then I found out she's a manager at this Whataburger. Explains why this place is terrible.
The other time was the kids and one lady at the drive thru, making everyone wait on food for a long time and it wasn't even good. The food was cold.
I don't recommend this location at all.

On Dec 17, 2022 I bought two gift cards for $20.00 each. When I tried to use one they scanned it and I was told the gift card program was not working. When I check their balance on the computer it said there was no balance left on them. I never used them. This happened in Lufkin Tx. They were purchased in Jasper Tx. I have the receipt where I purchased them and the activate paperwork.

On 4, Jan. 2023, 2pm I went to the Whataburger in Portland, Tx. walked inside to place an order. As I was standing at the front desk by the registers. A woman by the name of Maria was taking fries out of the fryer. Another alarm went off for chicken strips, Maria went over to where the chickens strips were, raised the basket and started coughing and snizzing all over the chicken strips. It doesn't matter if your wearing a mask or not even when you're snizzing or coughing it's unhealthy for another customer to see this happening in clear view. I called the manager there at the Portland, Tx Whataburger and told her and she sounded like she didn't care about what I said and just hung up on me very rudely. Whataburger needs to fired these two women and hire new people. Whataburger needs new management at Portland, TX. Another complaint, I had a spicy chicken sandwich. Do they always look like they came out of the garbage can? Mine sure did. Soggy, lettuce, tomato, and soggy, cold spicy chicken that looked like one of your cooks took it out of the garbage can. I will not be going back to Whataburger in Portland, Tx even though I live there.

My wife and I went to the Whataburger (store 844) in our town tonight, 12/28/22 as we usually do about once a week. We had received a coupon for a buy 1 get 1 free White Chocolate Raspberry shake and had decided to use it before it expired (expiration date on the coupon was 12/31/22) this item was also listed on the menu signage above the order counter. However, when we ordered we were told that the item was no longer available. The cashier said that they had just taken this off of the menu. We were allowed to use the coupon for Chocolate shakes but were disappointed we were on able to try the new flavor.

Additionally, when pulling into the parking lot of the Whataburger this evening I noticed the parking lot close to the building was fairly full. I also noticed that a Whataburger employee was getting something out of a car in this area. I also noticed that when we left there were several cars in this area that had been there since we arrived while the customers in the restaurant when we arrived had left leading me to believe that employees were using this part of the parking lot instead of customers (there is another parking area on the other side of the drive thru lanes).

The service is absolutely terrible. It takes over 40 minutes to get through a line of 5 cars anytime after 10pm. I ave visited this location several times in the early AM and it typically takes 40+ minutes to get through the drive thru with my order. On top of that I order online ahead of time to make the process easier but it still takes an EXTREMELY long time to even get to the intercom in order to tell them I am there to pick up my order. This location has always been this way and is seriously a horrible and pathetic representation to the “fast” food business. Poor management and/or employees. I really wish this location was different due to it being my local whataburger. It puts an absolutely terrible name to whataburger. Never been more unsatisfied in my life.

I don’t want to write a long drawn out situation I just think you guys made a bad move on taking the Whatacatch off your menu everyone can’t eat red meat this fish sandwich has been around since my childhood me and my family ordered this weekly and to find out you guys removed it off of your menu is insane this is the only sandwich me and my family can eat so we ordered it all the time because it was made fresh to order and that is not the case all the time at Whataburger and it’s suppose to be your Motto. Even my nieces and nephews order this sandwich please just bring it back this was not a smart move on Whataburger at all not a good business move for longtime customers.

Cashier Cadence H. was our cashier in Whataburger in Timpson Texas @6:17:48pm. While ordering she had a mad face and wasn’t paying attention to our order. When we got our order she handed the bags with an attitude. We asked for ketchup since there wasn’t any in the bag & napkins and again she handed the ketchup with a mad face & placed them in my hand hard. We said thank you & didn’t get a reply. We sat down to eat and when her & Trey’s her co-worker friend came in her attitude changed. We asked if we can place another order & her attitude changed to a mad face and kept sighing and poking her lips. We just said thank you and have a good nite. She didn’t reply and walked away mouthing something & rolling her eyes. Love to stop at that & any Whataburger & haven’t had an experience like this.

Today,(10/26 @ appx. 8:40 to 9:15) while visiting your Whataburger on Bert Kouns, Shreveport Louisiana, I ordered a Breakfast Taquito. I tried going thru the drive thru and waited 10 minutes, I then parked and went in and was greeted by a very nice young lady who promptly took my order. I waited and waited and waited, then I noticed and heard others were starting to complain about it taking so long. The management was no help at all except for smart remarks and then I counted and there were at least 7 to 10 people working. I did not understand with that many working why it was taking a long time in the drive in and then additional time on the inside.

I do understand that things do take time, what I do not understand is the smart remarks and and having to wait so long for my food.

Respectfully Submitted,

Elaine Luallen

[protected]@gmail.com

5 oct 22 went to navarre store. Went inside to dine since there was only 3 tables occupied. 1 of the tables had several employees on break. 15 minutes went by before any one took my order only had 1 customer ahead of me. Went to sit down and had to clean my own table since every table in the store was dirty. 26 minutes later finally received our food which was ok besides the cold fries. After watching the employees there was only 1 of thee estimated 10 employees which was actually doing all the work. He was taking orders running food and trying to clean. This store has not come back up to par for the last couple of years

Hello,

I was extremely disappointed with the customer service, I received by one of your managers, Jose, at restaurant #1003, at 505 S Plano Rd, Richardson, TX 75081.

My order was not filled correctly. I ordered a #2 meal, a double meat, but what I received was a single meat. My family and I was so engrossed in conversation, before we noticed that the order was not correct. When I brought it to the counter to get the burger corrected, your employee was extremely rude and said because the burger was over half way eaten, he did not want to correct their error in filling the order. Eventually he did, but I shouldn't have had to deal with his rudeness. My son ordered a honey bbq chicken sandwich meal specifically telling them no cheese and the cashier said "oh it doesn't come with cheese", and sure enough there was cheese in his sandwich. ( Know your product) We come to this location several times a month and this was our first interaction with Jose, not good customer service. While we were there another family, dealt with bad customer service from Jose over how many ketchups he brought to their table and I might add not by bringing it them the tray, but just handing them 3. He proceed to argue with the customer because they asked him to bring the condiment tray, they wanted more ketchup and then he told them they were short staffed all because of ketchup. REALLY.

We paid our hard earned money for this meal and this is the service we received. NOT GOOD. We were there at 7:17 pm on 09/29/2022 order # 104499. There may have been only 8 or less customers in the store. We come to this store because of it's cleanliness and normally good service. I might add this is not the closest Whataburger to me either. This makes us not what to go to Whataburger anymore or at least for longtime. There are other burger/ fast food places to choose from.

Signed not a happy customer,

Perlita Garcia

perl.[protected]@yahoo.com

214.923-9607

I am disappointed Whataburger in Texas, discriminates against non-Catholics. The fish sandwich is my all-time favorite, I even quit the McDonald's Filet o Fish, for the Whataburger Fish Sandwich. Most recently, I have been informed (at 3 different locations) Whataburger only offers the fish sandwich on Fridays before/near Lent. This is shameful! I choose the fish as it digests better for me, and I prefer it over beef burgers. Please offer the fish sandwich. Although I am not Catholic, I do love fish. It should not be offered as a religious holiday special.

Lucy Neyens

[protected]@sbcglobal.net