Whataburger review: Animal in jalapeño

My dad just passed though whataburger in McAllen store# 1412 around 10 in the morning. He found an animal in his jalapeños and tried telling the manager about, the manager told him that "he couldn't do anything about it." I called the number for corporate in the receipt and the lady that answered me said what was the problem and I told her about the jalapeños and that he found an animal. She was very rude about it and she couldn't understand me because I was "talking too fast" and I repeated what I was saying around 3 times. Eventually, she didn't understand a single word I was saying and hung up on me. It's unbelievable that things like this happen and we can't reach out anybody about it. Hope to hear something soon. He did not take any pictures because he is an older man and doesn't understand English. There should be cameras in the store to see that he gave the jalapeño back.