WestJet Airlines

Two summers ago, before edible marijuana was legal, Krista Ripley was flying from Calgary to Victoria or Vancouver, I believe it was to the island. She would buy edible pot gummies, and put them in candy wrappers and transport them back to Calgary for her personal use. There was a store that sold them near where she was staying on the island.

I believe this to be a security risk, because although it's just pot edibles, they were still illegal at the time and she chose to conceal them as candy to get them home. So what's next, harder drugs and or any other kind of contraband? I knew of this two years ago, and I don't know if she's still doing it now in any other way or form.

Furthermore, Krista has a medical pot card which she abuses. She vapes before and after work. She flies high, works high. Now if this was alcohol, she would be fired. Being that she works in a safety sensitive position, I find this to be very concerning.

I would suggest randomly drug testing her, and have her take a polygraph to know that what I'm telling you is the truth. Otherwise it's just my word against hers.

I'm coming forward now because in my dealings with her she has become very unstable. The reason for her pot medical card is to treat mental illness.
And being that she works in a safety sensitive position, I do think that this is information that WestJet should have.

Hello I'm writing to find some sort of resolution to a situation that happened at Edmonton International Airport yesterday august 12th. My daughter 11 years old was booked to fly direct from Edmonton to Penticton BC, as an unaccompanied minor I had waited on hold for 2hours and 55minutes when this was booked to confirm that a westjet agent would take her from me after check in through security and to the gate. When I arrived I was told this was not an option for me as they were short staffed (the paperwork for this was in 2 weeks ago so they knew an unaccompanied minor was going to be on the flight. I was left with no assistance from westjet employees and made to run all over the airport with 4 children and luggage in tow trying to figure out what to do. I finally arranged with airport guest services to watch my children while I took her through security, upon making it back up to the westjet counter I was made to wait back in line (keep in mind this is well over an hour after us arriving at the airport) got to the desk and was told her luggage couldn't go because the plane was boarding, I made a split decision that I would send her without any luggage just to get her on that plane, after this decision I was told sorry she won't make it. I had been running all over the airport trying to figure this out without any help from westjet agents resulting in her not getting on the plane. We live in a remote community it's a 6hour round trip to the airport and back, this was not a minor inconvenience. I am so disappointed and disheartened by the agents, we love westjet and have been traveling all over the continent with westjet for well over 10 years in the next month we have 6 flights alone booked with westjet! Nothing can be made right now, I was given no other options but to try and rebook her on another flight 4 days later, the flight is gone and that trip is ruined however I expect some sort of resolution for this nightmare to restore my faith and allow my family to confidently continue to travel and give our business to westjet. I look forward to hearing from someone, and I apologize if this message comes off as rude but to be honest I am extremely dissatisfied and disappointed in the events that took place yesterday.
Shannon Johns
[protected]@gmail.com
[protected]

They suspended my open tickets for no reason and aren't reopening them even though I have another year to use it and they won't answer and phone calls, emails, messages nothing. I want my money back. This is such [censored]. People don't just have money to throw at flights. I need that money back

Hi I spoke to agent Jason agent number he said is 12825. I asked to speak to a supervisor and he denied me speaking to any body other than him. It sounded like he was swipering the whole time said he was going to end the call he was extremely rude no type of customer service. When we booked these two tickets for my husband and daughter they were booked separately and he said no that's wrong they were booked as round trip as if we were lieing. We booked these ticket separate reservation numbers are AMCTAX and VMRQFU these were two flights from Montreal to toronto they were booked at different times from the flights from toronto to calgary and this agent said they were booked together and we couldn't even get credit for the montreal to toronto flights which is all that we were asking for. But I just want this agent to be taught some customer service skills because this will be the last time I use westjet.

Wouldn't let me nor my sister board a flight because we were "late" as there was still almost an hour until departure, I was told I wouldn't be able to make it through security (as it take 2 minutes to go through security). The plane was still on the ground when I had to leave the airport(Kelowna regional airport). I was treated very very poorly and am not happy with the service I was not provided. And before this happened my original flight was changed less than 3 hours before my departure and I was not informed until just before I was supposed to leave and my flight was changed for 3 days later, I had booked time off work for my vacation it is a very very big inconvenience. This trip was to help my disabled airforce veteran grandparents, this is a lot of money that has been taken and put nowhere.

Our flight has been cancelled 14 months now and still have not got our refund, we were to fly to calgary on the 22nd of June 2020. I have emailed numerous times, I have called the call centre numerous times and have not been answered to. All I want is the refund were are legally entitled to, westjet were happy enough taking the money for the flight but dont seem to want to give it back.
We have lost all faith in westjet at this stage. There customer care is basically non exisitant

According to Canadian Human rights Service dogs do not have to be formally trained or tested to be a service dog. They just need to be well trained and perform a job for the handler and have a Dr letter saying you require one. West jet is saying that due to our dogs being self trained they can not be considered Service dogs even thou they are registered as such and we have traveled with them on Westjet the last 6 years as service dogs. No formal training is required as per my Human rights and Ontario law and they are interfering with my Human rights to travel with my support aid of a service animal required for my disability.

For close to three decades I and my family have almost exclusively flown on Westjet. Starting in the days when the Flight Attendants told jokes over the loudspeaker and gifts were often given in December for travellers, until today I would say that almost 100% of the time we have used Westjet and have been very happy with the airlines, the service and the communication.

In addition, my wife and I are front line workers. We have not had a day off. Literally, a day off since the Pandemic started. We were able to get five days off to get a break, and this was it.

Sadly, this occasion, the trip we have just returned from, I cannot say the same praise.

It started with the loss of all of our luggage. We had two suitcases, one for each of us travelling and even though they went about 15 minutes apart, were tagged by the Westjet agent and placed in different chutes, they both were lost and did not appear when we arrived in Orlando.

The agent in Orlando who took our information told us that because we were only staying five days, from Sunday until Friday, and that there were no flights before Friday, that we would not be receiving our baggage until we were leaving.

On that basis, she offered each of us $100 each in reimbursements. Now, EVERYTHING was in those bags, every piece of clothing we had, including our suitcases, there was absolutely no way that we were going to be able to purchase nearly what we needed in a foreign country at a mall that we would have to discover.

We were given a report and that evening I began to call the department that handled lost luggage. Finally, we were able to get a call back late that evening and we were told that, in fact, the bags were sent with a different carrier and that would arrive that evening. We were told that we should expect them the next day.

The next day came and went and then, on Monday night called again. Still, everyone was calm and helpful, but the agent said, since the bags were handed to a different carrier, we would have to speak with them. That was not only incorrect, but not even a reasonable thing to say.
So, now Tuesday morning comes and we are told that the bags must be at customs, which also makes no sense, since we had cleared customs leaving Toronto. Yet, still no bags, and at this point, no assurances or information. They did say that because the bags were missing for over two days that we would be reimbursed reasonable expense up to $250 each. No explanation about what is reasonable.

Yes, at the end, one of the agents, after I asked that they please check with Delta, sent them a message asking them to call me. Which, if she actually did, I received no contact from Delta.

The bottom line, we gave up a significant amount of time from the first and only time off we had for over a year, spent a significant amount of money on cabs getting to a mall and to a discount pharmacy for toiletries, even thought the agents and I were polite and held reasonable conversations the entire time, the information that your recordings will show was erroneous and sometimes just foolish. We ended up giving up almost half of our vacation buying, worrying and being available for phone calls due to this misadventure of the airlines losing all of airbags.

As I said at the start, we have been very loyal and happy customers of Westjet for many, many years. However, this trip was greatly effected in a negative manner by the responses we received, the direction we received and the lack of assistance.

The bottom line, my wife and I are not complainers, we do not write whenever a flight is delayed or someone is not friendly. But, we both felt it was necessary to write on this occasion since the loss of all of our luggage and the misinformation and difficulty receiving assistance made the entire episode much worse.

Hello, I'm writing in today to voice my concerns about about several aspects of my recent experience with WestJet. My family and I flew to and from New Brunswick and Alberta this week for a funeral. Right off the bat, getting through to anyone to book bereavement flights was a ridiculously long and frustrating process. We waited on hold for five hours to get through to anybody to get the flights booked—considering the nature of dealing with family deaths, this is already unacceptable. People dealing with death do not need the added frustration of being forced to call in to ludicrously long wait times to try to get somewhere on a short time line. Your bereavement calls need to have their own queue so people get through faster during these time-sensitive situations—or better yet, allow people to book these flights online. The website cites the need to provide particular documentation to book bereavement flights as the reason we HAVE to call, and yet we were not required to provide any of the documents the website or online chat specified. If the flights can be booked without needing to provide those after all, then there's no reason people shouldn't be able to book online. There's no need to make an incredibly hard situation on families any harder than it already is.
Our flights were also delayed both headed to our destination and headed home. Yet again on a very time-sensitive issue, we were delayed around 40 minutes on our way out of Calgary, adding the stress of potentially missing our connecting flight to our existing stress. On our way home, it was the same story, being delayed over an hour—this may have been a failing moreso on Moncton Airport's part, I'm not sure, but we barely made our connecting flight to get home as well.
Now that we're home, we open our luggage up to find a number of priceless family heirlooms left to us from our family member's estate shattered into pieces, a few of them irreparably so. These items were wrapped in clothing, towels, and blankets in a manner that would prevent them from moving as much as possible and were put inside hardcase suitcases that were labelled "fragile" at my request to the airline. It's not my first rodeo bringing breakables home on a plane, and I am confident our packing of these items was more than sufficient to prevent these items from breaking. There are members of our family left behind now that are heartbroken to have lost these things, and it begs the question of how rough WestJet's employees handle your clients' luggage. We made sure these bags were appropriately labelled so this wouldn't be an added sadness on top of existing grief, and somehow someone in the WestJet line made sure it was for naught. I've previously never had an issue with flying with WestJet but the level of disappointment my entire family now has in this airline likely means we will not be continuing our business with this airline.

Booking# [protected]
Ticket# 047-[protected]
Tag1# TP751937
Tag2#TP752197
Tag3#TP752198
Trip from DSS - LIB - YYZ - YUL arrived on 2021/08/05
Baggage is originally from TAP Portugal fight TP257 until Toronto and then there was a switch to Westjet from Toronto to Montréal. My baggage was checked for Montreal. I arrived at Montréal on August 5th at flight # WS3534 but none of my tree cases was found. I need to know what happened

I was flying to work just north of fort McMurray on a charter flight out of calgary. When I arrived at my worksite airport my bag was not there. I filed for my bag to be delivered and had to wait a day at work to get my work items needed. When I got my bag I saw that it had been rummaged through and there had been $50 worth of items taken. When contacted WestJet about my items I did not hear a word back for about 6 days. When they replied they had said my items had been "discarded" by security at the calgary airport and no reimbursement was offered, nothing. This is absolutely disgraceful way to treat a customer. No respect for private items or even allowing customer to get their personal items once they return home. I would have to give WestJet airline ONE STAR for their customer service and absolute disregard for customers personal items.

Had to wait at your PG airport for over five hours with no compensation no food there isn't any taxis outside that could take me anywhere not that I could afford to take a taxi from a PG airport because it's like $50 anyhow I fly with you guys all the time I am very disappointed and I would appreciate it if I was compensated I was denied a $1000 dollar job as I deliver vehicles all over Canada… Your airport has no food I was not offered anything in charge three dollars for a bottle of water people are sitting here for six hours I can't afford to pay your absurd prices at the airport …. I will be filling a formal complaint with my receipts and a letter from my company for loss wages.. please let me know how and when this will be rectified before I file formal complaint… thanks

I am writing to officially express my dissatisfaction regarding our recent travel with WestJet. We purchased 2 tickets to Vancouver BC from Toronto on June 8th for travel from July 28 - August 2 (Flights WS 701 & WS 702). During our search we decided to use Westjet because the flight options were direct and at the times that we needed. 8 days after our purchase we were informed that our returning flight was no longer available and we were offered a connecting flight instead (Flights WS 100 & WS 656). We tried to call the customer service number provided on your email to discuss the matter with a representative and see if there was perhaps another option available but were on hold for FOUR hours before deciding to give up and just accept the option provided. This change, while annoying, was not a game changer for our itinerary.
But what was an unacceptable occurrence was the flight cancellation that occurred on the day we were to fly to BC. Our flight was to leave at 7:00am so we planned to arrive at 5:15am. When we woke up we were dismayed to find that once again our flight had been cancelled and the email stating this arrived at 2:41am, less than 5 hours prior to take off. We arrived at the airport instead of trying to call customer service only to be told that the only flight left with 2 seats was at 5:30pm (flight WS 721).
This change not only created extreme frustration, but had a direct impact on our business and work. By being bumped to an evening flight it meant that we could have worked that day instead one of us lost approximately $700 in revenue (as a small business owner) and the other used a vacation day unnecessarily, which of course WestJet in no way offered to compensate us for. We also lost an entire day of our already short vacation.
Besides the fact that you cancelled a flight so close to take off, there was zero sense of empathy from the people on the ground and no compensation offered, instead it was "too bad" and "sorry but there is nothing we can do" not even a voucher to sit in the lounge for the day or a seat upgrade.
We understand that this has been a tough year on your industry, but it has been tough for many of us and this was the first trip we have taken in 4 years so we were excited. To have it tarnished and cut short unexpectedly has definitely forced us to reconsider ever using WestJet in the future. We would rather pay more and be confident our flights will go as planned then take the risk with your company.

I booked a call back with WestJet (July 28th 2021)which was confirmed for August 4th 11 am. After waiting for approx. 30 minutes I realized that WestJet will not call.

I had an unpleasant experience yesterday morning August 3rd 2021 at WestJet from Winnipeg to Toronto. We got to the check -in point and was greatly delayed while attending to another guest for a long time, eventually it got to our turn but the customer service was asking questions that I believe they should have detailed and updated information on on a daily basis and should not be a base for delay. He also left us in-between to attend to the earlier guest despite the fact that we have limited time on a long queue.This action caused us to miss our flight. I believe WestJet just lost a customer. My lasting impression is the emotional trauma I left with.

I am highly disappointed with the customer service my family and I got at the baggage check in point in Winnipeg Canada on Tuesday August 3rd 2021. My family and I were treated with disrespect as we were trying to tell the staff Jonah to focus on our flight since we had waited for more than 45 minutes staying on the line because it was not moving... he then proceeded to waste our time attending to other guests and then asking us for information not needed as evidence was provided, he never apologized for keeping us and kept on being rude to my family and I... We were a family of 6, our tickets were divided into 2, half of us could board and the other half couldn't due to absolutely no fault of ours. We were traveling for our Mother's funeral.. I had never experienced such mystery, now I am inquiring some unexpected bills due to the lack of westjet staffs as well as staff's - Jonah and his supervisor's unprofessional behavior (by separating families without care).

WestJet arbritrarily cancels non-stop flights and rebooks you on ridiculous and unacceptable routes that add 6 or more hours to your flight time. When you try to change the flight via phone, hold times are literally hours; if you try the call back feature, we were given a day and time 5 days out! Seriously, 5 days? Also, if you cancel a flight, you would expect to get an immediate refund to your credit card. But no: "The full value of your cancelled flight will be credited to a Travel Bank, valid for 24 months from the date of issue". It's my money that they took and I want my money back, not a stupid travel bank with an expiry date!

We waited 4 hours on hold trying to reach the call center and booked a call back on monday. When they finally called back, their hang up on us. This is a terrible experience and we will reconsider airlines when booking flights in the future.

We selected the callback feature and the time allotted was 5:30AM; no call back, we have been on hold now for 2 hours and don't seem to be getting any closer - just the same monotonous tips on how to do things online. We originally tried to cancel our flight online but due to a flight change Westjet made routing us to Vancouver then back to Kelowna we have to go through an agent.

we were on flight ws0434 from Edmonton to Toronto, on Sunday 18, we had to connect to the other oversee flight and all the flights were delayed that day from the west to the east Canada, They could not allowed us on the flight to England So we lost couple of very important days to finish some business. I am also suspicious regarding the waiting time for our flights back . Only 1 hr and 30 min regarding the covid protocol on the border. 3 times already west jet was adjusting the back tickets originaly it was on Vancouver and then they turn to Toronto and now they rescheduled time knowing that the busy time of Airport in To will take longer. I am looking to get some extra time for two days and asking for compensation to fly on the 11 of August, My WG client numb is KTKWHX. Please respond and if possible Adjust the returning time,