Western Dental Servicesscam, rip off, lies, poor customer relations, poor care of childs root canal

J May 01, 2019 Review updated:

chart 76340
I do not have exact dates for all that has happened. I couple of years ago my step daughter went in for a root canal, she had the procedure done and she was to get a crown placed over the tooth as what I am guessing is standard procedure after a root canal, only thing is it took her months to get an appointment to get the crown put on either by her appointments getting pushed back, Over the summer of 2017 going into her senior year of high school the crown on the tooth fell off and her tooth chipped. I took Juliana to have her tooth looked at and the dentist at the time asked my why it took so long to get the crown put on and that due to it taking so long her tooth became brittle and her tooth broke. I let the dentist know that it was due to them it took so long for the crown to be put on and it was their fault that her tooth broke. After an attempt to fix the tooth what little tooth she had left was pulled out at the dentist at this time I am not sure as to why I am thinking that it was due to the attempt of getting her a partial, the only resolution that was given was for her to get a false tooth. Jan 30th 2018 Juliana had another appointment to have her tooth looked at and see what could be done to get her a tooth back her father took her to the appointment as I had to work. I received a call from her father while I was working and let me know that they found a way to get Juliana her tooth fixed through a program and that the needed to see if I qualified and asked for my income and social security number I did not talk to the person that was with him directly, but I do know that I made it clear to her father that I am not wanting to open a loan to pay for the tooth as that was offered to me once and I did not feel like this was something we should have to pay for since it was negligence on their end not ours. Her father asked the lady and I can hear her tell him that it was not opening up a credit line so I gave him my information and went back to working. A few weeks later I got a notification that my credit score dropped, I found that a credit line was opened up in my name for 1500.00. I called care credit and they suggested that I talk to western dental, I went to western dental and the lady let me know that when patients sign up for it all they do is hand them a tablet and they fill out the information and have no control over what or whose information they put in. I ended up giving up on fighting it at that point as long as Juliana's tooth got fixed. Today 5/1/2019 Juliana had an appointment for what she believed was to get the implant put in. Instead the partial that she has now had for over a year has broken, she has no implant and again back at square one with a missing front tooth. Juliana was told at her appointment today that she needs impressions done again so they have had to set up yet another appointment for the end of this month Juliana was also advised that now she had another root canal that should have been done in January that she was not made aware of and that the tooth may be too far gone so she might be losing yet another tooth due to the lack of care at that office. Every time we go in to try and get resolved, we get brushed off with excuses and more appointments, nothing ever gets resolved, If the root canal was done and crown put on like it should have to begin with we would not have an issue. Instead Juliana had to spend her entire senior year with a complex about a missing tooth, I would not have had a credit line put in my name without my consent, and I would not have to be sitting here having to write a book about what poor service we have received. I want Julianas tooth fixed and I want my money back that was stolen from me I was fine with paying but at this point after 2 years of dealing with this and almost a year and a half of her tooth still not being fixed I don't see it being justified for me to have to pay for the tooth it was all caused from lack of care from the dentist and staff at the office. I have her file and am ready to seek legal help at this point. I am fed up.

scam, rip off, lies, poor customer relations, poor care of childs root canal
scam, rip off, lies, poor customer relations, poor care of childs root canal

Responses

  • Ya
    Yahooserious Oct 21, 2020

    I am seeking companions to speak with lawyers in the san jose ca area about misrepresentation by Western
    Dental, added charges, so called gifts that cost hundreds of dollars, and added charges, includiong doing nothing asked for but selling 4000.00$ of service that should be covered by MediCal

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.