West Elm reviews and complaints 1
View all 121 complaintsWest Elm - Two shoddy chairs
I ordered two $1,000 chairs from the Tampa West Elm store. Assumed the delivered chairs would match what I saw in the store. Boy was I WRONG! The quality is absolutely terrible. Shoddy comes to mind. There are crooked gaps between the back cushion and seat cushion, one leg is visibly bent, and the seams are wacky. Nothing like the display models. You would not want these in your living room!
Unfortunately I was out of town when they were delivered and when I tried to return them I was told they have a 30 day return policy. The Tampa store manager never took my calls or returned my messages. I will never again buy anything from West Elm or William Sonoma. This was the worst experience I have ever had with a retailer; they really could not care less about their customers. Unbelieveable!
Desired outcome: I want to return the chairs to West Elm in Tampa and receive a full refund on my credit card.
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