West Elm reviews and complaints 1
View all 121 complaintsWest Elm - Williams Sonoma cookie press
Purchased this product in Syracuse, New York while traveling some time ago. I live in Arizona.
Tried to use cookie press last night for the FIRST time and it broke. I have pictures and the SKU number/price from the back of the package. I also have pictures of the damaged press. I Contacted Customer Service who INSISTED I needed a receipt which I know longer had. As I mentioned, this is the FIRST TIME I have used it.
Looking on the internet, it appears your Syracuse store in closed. So, to return it there would not be an option.
The customer service representative was not helpful at all.
I would like to think your company stands behind its products. I realize this is not a high ticket item ($35), but the end result is I can not use it.
I would like to point out I had a plate crake from Port Merion and they requested only pictures and handled the problem. Again, being a high end store, you should be able to do this very easily and have a happy customer.
I would like to be reimbursed for this product or have you replace it.
Feel free to contact me with any further questions or pictures.
Claimed loss: Cookie press
Desired outcome: Replaced or reimbursedMy address is Viviane Walter 6733 E. Tenby Drive Prescott Valley, AZ 86314 Phone: [protected]
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