Wesbank — Vehicle loan application pre approved but now status is fraud,suspect

Hi Good day Wesbank, i am akula sai, i have applied car vehicle loan from car king dealership, at earlier i have got pre approved from the bank, but at the final stage bank told dealership that my ID Wesbank kept under fraud, suspect, Nothig wrong in my application i have applied car finance from other dealership but they didnt give me proper car and i cancelled, finally i would like to take a car 100% from car king dealership i really like this car and about to Buy it, but this is the issue, Dealership went to the bank but they told as per client protection act they will speak with me only, im trying to call wesbank no one giving any reason, i would like to buy this car finally, please resolve this issue which is really appritiated for the service, This is my mobile num - [protected]