Wells Fargo Home Mortgage — mentally challenged mortgage dept.
This is the most incompetent, careless and dishonest company that I have ever dealt with! I got divorced in 2004, and my home was given to me. However, Wells Fargo not only turned me down for an assumption under my own name, they issue me refund checks that both myself and my ex-wife have to sign. They completely disregard court orders. I sent my divorce decree NINE times, and NINE times they lost it. I had to hire an attorney to force them to re-issue my escrow refund in accordance with a four year old court order! What's worse, is that Hurricane Ike struck and damaged my home while all of this was going on Sept 12, 2008. My insurance company made a settlement check to me and Wells Fargo. After speaking with several people, all of whom make up rules as they go along and have different answers for the same questions, I am back to square one. I had to re-hire my attorney because the exception department at Wells Fargo Home Mortgage says that they have lost various pages of my disaster package. I have wasted almost two months dealing with these idiots, and I am in danger of being sued by my contractor because they are never going to give me my money. I am forced to live in a home with ceilings and walls that are on the verge of collapse, windows covered by boards, mold growing in the attic insulation-the list goes on and on. I cannot believe that Wells Fargo shows such little regard for people who give them business. Every day I try to reason with these people and am told different stories, lies, and no one seems to know what is going on. For an industry that is in trouble, Wells Fargo has to be THE WORST representation of humanity next to Osama Bin Laden! Why is our government bailing out ### like Wells Fargo? We should have let them collapse so those people would have to work minimum wage jobs and live check to check like a lot of us. I guess I got victimized by Hurricane Ike once, and now Wells Fargo Home Mortgage is making the suffering even worse for me and others around the Houston/Galveston area. I am speaking with a reporter from the local Fox affiliate station, and have posted a large sign on my property letting the rest of this devastated neighborhood know that Wells Fargo Stole My Insurance Check. I look forward to suing them for the incessant misery that they have perpetrated on my family.
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