CB Banks Wells Fargo Complaints #1342-1361

Wells Fargo review: loan modification horror ( 2 comments)

jgjake of Little Rock, US

Jan 12, 2010 3:54 pm UTC

Resolved

I am a filmmaker and wish to do an expose on this corrupt company. I have personal experience, having been trying to renegotiate my loan for a year, only to be treated like garbage. I have diligently submitted all requested documents for a loan modification. On several occasions they say they didn't receive all of the pages, so I refax and refax. Then when I call to speak to someone about my "case" they have no clue and only ask if I want to pay my oustanding balance (duh).

Every 2 weeks I call to get an update and I get told that "it's being reviewed". Then every other week I get a robo-call. When I call back they ask that I resend them the same documents. It's absolutely criminal. When I ask to speak to the "negotiator" I'm told that they don't deal with customers. Really?

On Dec. 2 I had a conversation with WF who told me I was doing everything correct and to resend them the financial documents and hardship letter (which I had done two weeks earlier). The day after Christmas I received a foreclosure letter in the mail. When I called to ask why, they told me I didn't fill out the paperwork completely, that I had left off a signature on my financial statement (which was untrue).

I've been in business for 15 years and have never had an experience as horrible as this.

If you want your story told, my contact info is [protected]@pacbell.net My goal is to get this to every news organization. Let's expose this horrible company.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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J M Welch

Mesquite, US

1 comments

J M Welch of Mesquite, US

Jan 16, 2010 11:44 am UTC

"Every 2 weeks I call to get an update and I get told that "it's being reviewed". Then every other week I get a robo-call. When I call back they ask that I resend them the same documents. It's absolutely criminal. When I ask to speak to the "negotiator" I'm told that they don't deal with customers. Really?

On Dec. 2 I had a conversation with WF who told me I was doing everything correct and to resend them the financial documents and hardship letter (which I had done two weeks earlier). The day after Christmas I received a foreclosure letter in the mail."

My Experience:

Change the date of letter to Jan.14, 2010 and its the same "call center" story. This is perhaps one of the greatest injustices to those who are not getting a packages from our legislation.

Wells Fargo has lost any personality and even when you need them the most you get a call canter representive who has a script and could care less. Once even being sent to a Senior Representive, who was nothing more than a transfer to another call center rep who started all over again reviewing no record of prior calls.

Even with attempts to get a repay plan with the forclosure letter in-hand I am told to call back as in review - you get no where

Truly sad situation for anyone who has all the qualifications for modification.

Maybe the are some legal remedies?

6pence

Rancho Mirage, US

1 comments

6pence of Rancho Mirage, US

Sep 22, 2010 1:15 pm UTC

We are ‘the’ All American family. We followed our fathers into military service. We supported our brothers and sisters when they joined up, and now we support our sons and daughters. Many family members devoted their lives to military careers.
We pay our taxes, mortgages and insurances. We trust our bank. We are loyal citizens and support our country, president, government, courts, laws, and community. We proudly work in our community and hold notable jobs. NO deadbeat dads, alcoholics, drug abusers, cheats or crooks. We do not disturb our neighbors and will help anyone in need. We are a quiet, and peaceful family.
So, why is our home in foreclosure? After inquiring about a fixed loan, Wells Fargo offered to modify our loan and gave us a list of tasks to complete. First task was troubling, stop paying our mortgage or we could not qualify. We verified the requirement with other Wells Fargo bankers, neighbors, friends and family. Nearly all agreed to not disagree with Wells Fargo. Unfortunately, three months (THE TIME PERIOD SPECIFIED FOR BANKS BEFORE THE COULD RECEIVE OBAM A ADMINISTRATION BENEFITS) into the modify program, we were ousted without explanation and told a short sale was our only solution. Why are we going to be homeless, after requesting a fixed mortgage? We are completely capable and willing, to continue to make the mortgage payment we have pay in the past five years. What sense can you make of our predicament?
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