CB Banks Wells Fargo Complaints #1002-1021

Wells Fargo review: fdcpa violations

Collectionsareripoffs of Mount Vernon, US

Oct 10, 2011 8:43 pm UTC

Resolved

I had a verbal agreement with Wells Fargo Auto on August 8, 2011 to extend my maturity date to 12/8/2011 (4 payments of $699.52). I thought all was well when I received a statement from Wells Fargo dated 8/21/2011 showing that nothing was overdue and my next payment of $699.52 is due on 9/8/2011. I started receiving a boatload of calls from Wells Fargo on 9/14/2011. When I spoke to a rep at Wells Fargo, the rep stated that they never received signatures on the agreement. I never received an agreement. So now Wells Fargo stated that I must pay ALL of the balance. Hmm, since I've worked for a 3rd party collection agency in the past, I knew something was off. I wrote an email and sent it too all the higher ups at Wells Fargo. I advised them of their FDCPA violations, calling after 9pm, no mini miranda, false reposession threats, cell phone harassment. Here is a peice of what I sent: I have received a high volume of calls daily on a cell phone. Wells Fargo is in violation of the FDCPA rule that states no collector shall call a consumer after 9pm. Another violation that occurred on Oct 4, is Wells Fargo did not verify my demographic information to make sure they were speaking to the debtor TWO times because of the call was transferred to the "Account Manager" Rigo at extension 24485 after the collector made the initial contact. Release of debt information to a 3rd party is a big no no! In the call, the collector stated, "is this Denise?" Person said yes, and debt info was released by collector. Then, Wells Fargo "Account Manger" stated "Denise, this is Rigo at the prerepo department, here is what you can give your attorney"...demographic info WAS NOT verified. I guess Wells Fargo did not realize that they MAY HAVE SPOKEN TO MY NEIGHBOR and released MY DEBT information! TWICE! The rep did not state the mini miranda twice.Harassing calls began September 14, 2011 @ 10:39am. I received more than 54 calls within 14 days which is excessive and an attempt to annoy and harass me. Some days I received more than 6 calls a day, on a cell phone. Cell phone records don't lie.Their violations regarding harassment date, times and phone number call was received from are listed below.Calls from [protected]---Registered to business name Wells Fargo Collection Dept, a private company categorized under a Collection Agency, different from business name Wells Fargo Auto Finance which makes [protected] a Collection Agency. Oct 04, 9:03PM-called after 9pm, [protected] Oct 04, 8:56pm, [protected], Oct 04, 8:55pm [protected] Oct 04, 8:22pm [protected] Oct 03, 2:23pm [protected] Oct 03, 12:40pm480-337-2900 Oct 03, 6pm [protected] Oct 03, 7:39PM [protected] Oct 03, 6:47pm [protected] Oct 03, 2:11pm [protected] Oct 03, 8:02am [protected] Oct 01, 3:10pm [protected] Oct 01, 2:12pm [protected] Oct 01, 10:37am888-775-6157 Oct 01, 9:37am [protected] Oct 01, 3:13pm [protected] Sept 30, 2:12pm480-337-2900 Sept 30, 10:08pm480-337-2900 Sept 30, 9:10am480-337-2900 Sept 30, 8:47am480-337-2900 Sept 30, 4:11pm866-478-9812 Sept 29, 4:11pm866-478-9812 Sept 29, 7:42pm888-775-6157 Sept 29, 6:53pm888-775-6157 Sept 29, 9:12am888-775-6157 Sept 29, 8:01am888-775-6157 Sept 28, 7:51pm866-478-9812 Sept 28, 7:45pm888-775-6157 Sept 28, 6:45pm888-775-6157 Sept 28, 10:21am888-775-6157 Sept 28, 9:21am888-775-6157Sept 28, 8:02am888-775-6157 Sept 27, 6:45pm888-775-6157 Sept 27, 2:11pm888-775-6157 Sept 27, 9:18am888-775-6157 Sept 27, 8:05am888-775-6157 Sept 26, 6:15pm480-337-290 Sept 26, 3:17pm480-337-2900 Sept 26, 3:14pm480-337-2900 Sept 26, 2:09pm480-337-2900 Sept 26, 7:58pm866-478-9812 Sept 26, 7:39p888-775-6157 Sept 26, 6:42pm888-775-6157 Sept 26, 9:21am888-775-6157 Sept 25, 4:59pm888-775-6157 Sept 24, 3:07pm480-337-2900 Sept 24, 2:07pm480-337-2900Sept 24, 10:09am480-337-2900 Sept 18, 4:19pm480-337-2900 Sept 18, 3:29pm480-337-2900 Sept 18, 11:12am480-337-2900 Sept 15, 10:31am480-337-2900 Sept 15, 9:24am480-337-2900 Sept 14, 201110:39am480-337-2900. All phone numbers above registered to Wells Fargo Auto and Wells Fargo Collection Department never received authorization to call my cell number. Wells Fargo Auto and Wells Fargo Collection Dept attempted to harass me with their numerous calls and caused me GREAT anguish and distress due to the NONSTOP calls. Please tell me how it is legal to put a cell phone number on an auto dialer? I never gave them verbal permission to put my cell phone on an auto dialer. Wells Fargo Statement that shows we have regular scheduled payments of $699.52. Invoice on 8/21/2011 shows amount due $0.00. Please tell me where we were supposed to sign and mail in to accept the agreement. In addition, if Wells Fargo needed us to sign and turn in the statement before a revised contract was established, why do I have a statement showing that thry agreed tothe terms we discussed over the phone?If there was another paper that you say we were supposed to sign, where is it? I would have submitted it if I received it.
Anway, the harassing calls stopped the same day and I received a call from the Office of the President at Wells Fargo Auto Finance. This is strage beceuase the complaint usually go to their compliance department. The rep stated that she is looking into my claim and will get back to me in writting within 5-7 business days.

It happened to me too! Over and Over! Have your insurance rep call Wells Fargo whenever you receive these letters- It works!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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