Wayfair review: I think it's a scam

I am angry and disappointed at the same time.
I got defective items from them (probably something happened when they were on their way), I don't whose fault it is, but obviously not mine. They promised to call me back, but there's still nothing. If I could each them by myself, I would, but they never pick up the phone.
Plus there's also the second order that's been on back order since July and they still can't ship it out. Looks like a scam to me.