Wayfair
reviews and complaints

I ordered a patio set from Wayfair many weeks ago. The items never came. Paid through Paypal. The confirmation is below. Order #[protected]. Please look into this for me.

I had placed this order on 6th oct including 159.99 plus HST for delivery and assembly. Until yesterday I was informed and spoke to customer rep few times and was confirmed item is arriving before 20th oct and arrangement made for assembly . This morning I was informed item arriving tom and no assembly and they have refunded me 130 for the assembly leaving me in dark as i had informed the cust rep that I have a function at my house and needed this assembled before 20th and hence ordered from wayfair otherwise i had similar available at my home depot closeby . First of all i should have been informed upfront on not being able to assemble and spoken to me abd now i am being told it will be CAD 261 for handy if i needed to book .

This is really frustrating and an extremely bad customer experience whereas i have been a wayfair customer and leaves a bad taste on any future purchases with this company

We received the kennel in after it sat in Salt Lake for 3 days (a 6 hour drive from here) The set screws to tighten the poles together are missing The chain link for the gate is torn up. I sent pictures of the gate to them. We also needed to get it up before the snow flies to keep our animals safe and warm in their shed. The company said they could not help me, so I suggested sending it back and getting a refund, but will have to buy another kennel some where else and hope it comes fast. Thanks for your time and I suggest removing this company from doing business with you

I bought 2 rugs, a 9x12 and a 2x6. The 9x12 was advertised on their website as weighing 75lbs and being a thick heavy rug. The 2x6 was advertised as 33lbs. When I received the 2 rugs, the 9x12 only weighed 34lbs and the 2x6 only weighed 3lbs. Both rugs were extremely thin (not what was shown on their website). In addition the manufacturer info was different from what was stated on their website. I am returning the rugs but am being charged $65 to return these items despite the fraudulent advertising of the items.

On or about September 8, 2021 I purchased a bedspread thru Wayfair and paid 19.99 for expidited shipping. The cost of the spread was 63.99. After waiting for my "expidited" order if finally arrived on Sept 16, 2021 but came from AMAZON. Amazon price for the bedspread is 24.99 and no shipping charge! Not only is this unethical, it's a disgrace that they can scam their customers this way and overcharge for items sold at a much lower price elsewhere. If I wanted to buy from Amazon I would have gone there instead.
I did contact their customer service which is ridiculous and now they want me to find a place to return the item. More inconvenience!
Item with Wayfair total $81.97 - Item with Amazon total $24.99. So they scammed me out of $56.98 - How is this acceptable on any level.

When they choose fedex as shipping co. They continue to find out how crappy of job they do! Wayfair customer service is pretty USELESS as they give out 10% coupons like candy for their mistakes ! I will never purchase another item! Poor service,
As I have a piece to a sofa set that has been on truck since 9/7/2021 4 days! NO IS Willing or wanting to do the WORK to get this done!
WayFair is a useless, full of fraud

We ordered the Adal 7 pieces outdoor wicker/rattan furniture set in the beginning of May. When we received our order the correct colored cushion covers were not included. We have reached out to Wayfair 4 times to have the correct covers set. The incorrect sized cover have been sent each time. As of September, after summer, we still do not have the set we paid for.

My complaint is a response to a refund to which I sent a reminder e - mail.
I ordered the item on 13/07/21 and returned before delivery, as it was too small. I was told this was acceptable.
As I had not received a refund, I sent an e - mail on 05/08/21 asking for the refund. I received a response on 06/08/21.
The e - mail stated apologies and I will receive a refund with thanks for bringing the issue to the attention of Wayfair.
I am glad to receive the refund but I should not have had to ask for this as it should have been automatic. The system of refunds needs to be more efficient.

On 12/30/20 I placed an order for a Desk, Chair and Hutch. The price was listed and I agreed to the price. My order and my payment went through and I received confirmation (#[protected]) with a delivery date of 1/13/21. (Please see attached confirmation.) But I did not receive what I ordered. I received a very small package of some type of cloth. When I emailed them initially for a resolution they informed me that there was an error on their part and they could not sell me the items I ordered for that price. The problem is, they already DID sell me those items at that price when they accepted my payment and sent confirmation. I sent a letter to the company (see attached) but was completely ignored. They recently refunded me the original amount of payment but that is not the result I was anticipating.

We bought an expensive Leather recliner 3+2 in July 2019. We saw the seams open up in July 2020 and leather having cracks in 2021.
We asked them about the quality of the products they sold.
We also asked them to work their insurance Uniters for specific issue and also Wayfair miscommunciation during buying the policy.
Wayfair should take responsibility for the quality of product and selling us an insurance basically which does not cover anything.

1) As part of email for coverage it mentions it covers rips/tears/punctures.
2) As per your website also mentions the same

Coverage for common malfunctions (like broken hardware and seam separation).https://www.wayfair.com/help/article/protection_plans/4453FF23-54D5-44D7-AF03-C82E12BAF7B1

3) As per wayfair website - A Uniters protection plan covers all accidental stains (food, beverages, pet stains, etc.) as well as accidental damage (rips, tears, burns, punctures, scratches, gouges, chips, or dents)

Received a recliner chair that is impossible to recline! You use the arms to push back and it just won't push. We tried everything. The only way to get it to go back is to lift the footrest, which one cannot do when you are in the chair. It is junk and defective. Customer service told me I can't return since we put the chair together! WTH? Of course, you put something together to use, so what they are saying is you cannot return anything. I will never shop here and I am reporting this all over the place and called my card company.

Hi my daughter Sarsha Brown email [protected]@hotmail.com placed an order [protected] for bathroom vanity since May 24th as of today the item has not been delivered, when she purchase the item the estimated time o#f delivery was supposed to be June 5th, its now 24 days we both has been calling for the past 2 weeks and none of your employees seems to know where this item is, as per our conservation one of your employees name Valerie stated that she has to send an email to the warehouse to get the status of this item and she said that she would get a reply in 4 days, then she hang up the phone on me that's absurd, with all the new technology an you telling me its will take 4 days to get a reply, I have been out of a bathroom for the last 3 weeks and your employees said that there is noting they can do at this time please we need someone in authority to do something ASAP. My name is Ramesh Brown and I work in customer service and I send email to different cities and it does not take 4 days to get a reply I get reply in minutes.I believe that your employees need more training in customer service., you can email me at [protected]@JetBlue.com, I will also go on twitter and on your website and social media and give a bad review if
no one gets back to m.e by the end of this business day. Awaiting for your reply

Terrible customer service, order a mattress on May 20, 2021, told me I would received by May 31, 2021, never arrived, tried to cancel order, would not cancel, told me it was being shipped, they lied, June 16, 2021 still no mattress, I'm trying to cancel again, and I'm being told the order is pending cancellation, they are still lying because the item has still not been shipped. Buyer beware I will never order anything from Wayfair again.

IN NEED OF RETRAINING AND BASIC EDUCATION; Scotty C.
Executive Resolution Specialist
Sun: 9:00 AM - 5:30 PM
Mon-Thurs: 11:00 AM - 7:30 PM EST
Phone: [protected]
After a BBB complaint, your repeated emails for a refund, nothing has been received . Can you please follow up on this
In addition please reinstate my business account with Wayfair that Scotty C cancelled. I would also like to make a personal complaint against this employee in writing and would like to speak to his supervisor of retraning and an apology. His actions and correspondence with me certainly do not reflect the business values of Wayfair.

Thank you,

We purchased a patio furniture set with Wayfair with an estimated deliver of 2 to 3 weeks. At 3 weeks, we received a small package saying it was our order. The package was a tiny part of our order. We called and got told that this was the entire order.

We proved them that it was missing the major part of our order. They only offered us to wait for another 3 to 4 weeks to get the rest of it. Unacceptable!

Extremely unsatisfactory and a very bad customer service. The worse part is it happened twice!
We did an order less than a year ago with a bed and night stands. Same problem...

We thought to give them another chance as things can happen sometimes. But TWICE!

Never order from them again!

On Thursday 20th May I placed an order for a mirror on line and paid for it through my PayPal account. On Friday I received an email from Wayfair thanking me for cancelling my order and the money was put back into Paypal.
I called to find out why my order was cancelled and after 5 phone calls was told by a guy called Keven that either my address or my card had association with criminal activity. However he was able to tell me exactly how I have been involved. I have checked with my Bank also with Paypal who say they have found no payments to Wayfair over the previous 12 months.
I have lived at my present address for 20 years. It is in a hamlet of 3 houses in the Ashdown Forest .
I need to know what I am being accused of and any slur on my good name and reputation revealed and cleared.

I ordered a dresser and there were several issues when I assembled it. First, the instructions had me put wooden pegs in the wrong holes (with glue, I might add) and so the side panels were backwards. I spent over an hour loosening the pegs and moving them over. Then, when I put two panels together, the wood split. Lastly, the metal sliders don't have any caution warning on them, but they're sharper than they look and I sliced two fingers trying to attach them to the drawers. This is the product:

Wolfe 5 Drawer Chest by Mistana™
Order #: [protected]

I'm going to have buy something to smooth over the split wood.

Ordered a comforter in March was wrong size I called 5 days late. I guess due to the fact that I was sick for 8 days thought I had the virus but wasn't! I re - ordered again and sent the size I needed! I was told I could not return my item because it was 5 days after return policy! I cannot BELEIVE that a big company cannot help when things are uncontrobale! I I re ordered have what I need! But do not need the wrong size comforter! Would appreciate a response! Thank you Nancy DiMarino [protected] or [protected]@gmail.com

I ordered this outdoor seating group from Wayfair April 9, 2021. It was to be delivered May 1-8. After trying to cancel and being told it was too late because it was getting ready to ship it has been delayed three times now due May 27 missing the event I needed it for. I have asked for it to be canceled with no help from customer service. They now offer the furniture group with an 8-10 week wait. Had that been the case when I ordered I would not have ordered as I needed it sooner. It stated it was available and I was told it was in shipping just after ordering.

Ordered a BBQ and Island and said would be delivered between April 21-April 28th. Received an email that is was back-ordered and will come May 5-12th. Received an email and text that it's on the way will be at my house Saturday, May 8th between 7-5p.m. Great get the backyard all ready for the delivery. The truck arrives at around 1 p.m. and the driver says can't get it off the truck. It weighs too much. NOW is that my problem the customer...
I looked at him and I said why? He said two trucks loaded it it's too big and weighs too much for his truck to unload it.
NOW TELL me why is he even here to deliver since he can't. Asked me if I want to cancel. I told him NO...I already paid for it and find that it has gone up in price. on Wayfair. What is going on do they want me to cancel since they can now get more money for the BBQ. I still don't have my BBQ and don't know when they will come back and deliver what I already paid for.
BEWARE OF WAYFAIR