Wawacustomer service by majority of its location employees

C
This review was posted by
a verified customer
Verified customer
Review updated:

I visit WaWa on the regular Store #8633
3360 E Princess Anne Rd Norfolk, VA 23502. I'm very disappointed with the friendliness from the staff. I hardly ever get any greeting. For example when the women preparing food calls my number and i approach the counter to get my food. Most of the time they don't make any eye contact they just slide my food in front of me and and walk away. I see these women everyday and they don't attempt to form any type relationship with the customers. I use work near another Wawa that i visited every week day and the employees got familiar with me, greeted me with a smile, wished me a good day. It encouraged me to keep coming each morning because i liked the staff. Unfortunately store #8633 doesn't care at all.

  • Updated by Maryanne Keim · Feb 18, 2017

    You suck too

  • Updated by Debbie Romancino · May 24, 2017

    I want a refund!!! or a sandwich or something - my salad had a brown/black bug in it plus the lettuce was brown

  • Updated by Jgofwilm · Jul 07, 2017

    Please see photo

  • Updated by Diane Townsend · Feb 05, 2018

    Why Wawa did not have any mayonnaise to make hoagies. There is a supermarket right across the street from the Wawa. No manager could make a
    Decision to go buy some mayonnaise.

Responses

  • W0
    W00D Jul 01, 2021

    Have decided to no longer be a loyal customer of WAWA do to be confronted by a cashier wearing BLM apparel. WAWA allowing associates wearing anti American marxist organization in plain view of customers is certainly not the message a US corporation should be allowing.
    I called the store manager of the Hwy 56 / Bruce B Downs location here in Tampa Florida and she confirmed that the WAWA corporation supports Black Lives Matter, other wise known as “Burn Loot Murder”. And you cannot ignore that fact that their founders make no effort to hide their anti American agenda. They do so by allowing associates to wear buttons and other in a show of support of their personal cause.
    Well a customer, Veteran and a proud American that supports our American way of life I have a choice to not spend my money with those who do not share the same values, as WAWA has demonstrated it firmly is anti American.

    So long WAWA!

    PS. Attempted to discuss with District Manager left message 3 days ago with no response, obviously management does not care about its customers either.

    0 Votes
  • Di
    diesel7.3 Nov 14, 2018

    I have a power stroke diesel truck i hate waiting for diesel cause of gas cars taking up all the diesel spot... Cause there gas pumps with diesel pumps they need to move the gas pump and make the diesel pump separate just like sunoco ...

    0 Votes
  • Al
    Alyssa m. Nov 13, 2018

    I walked into the bathroom and when i did i was very displeased about the sanitary of it. The bathroom stalls were very dirty. There was feces all over the toilet. Then there was this green liquid around the toilet.

    0 Votes
  • Ma
    Maryanne Keim Nov 12, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Each time I have come to purchase a gift card this store only has the expensive priced or worse none. Plus their attitudes suck. Very loud rude nonwawa friendly. I am used to being treated better than this at other wawas. Now I have yo purchase a 200 dollar card instead of 100. Plus only American express. What happened to visa or master card.

    0 Votes
  • Yo
    YOGI1963 Nov 11, 2018

    Nov 5, 2018 0945. Wanted to buy coffee, 6 decanters empty. Ice machine would not dispense. Girl making coffee tells me she will get to coffee when she gets to it and ice is not part of her job. Cashier says he will let the manager know IF they come in late.

    WAWA 687 Yorktown, VA.

    0 Votes
  • Al
    Alani Burke Nov 11, 2018

    I got my sandwich (which is always delicious) and to quench my thirst I went to go get some wawa strawberry lemonade drink. Then I saw some white stuff dripping from the outside of atleast two containers! I had to get raspberry lemonade which I don't like! Get this together or i'm going to subway!!! 👿

    Comments

    0 Votes
  • So
    Softballmom Nov 04, 2018

    On 4/25/17 @7pm went to the Wawa on Berkley Road in Paulsboro, NJ and there was 4 lanes (8 pumps closed) that was in working order. I don't understand why this Wawa always has lanes closed when there is always a lot of cars waiting.

    0 Votes
  • Ke
    Kellyshawn Nov 04, 2018
    This comment was posted by
    a verified customer
    Verified customer

    My husband went too Wawa got me a 24 ounce salted caramel frozen cappuccino with extra espresso and extra flavor. Well when he came home with it it wasn't made right they never put the extra stuff in it. It taste like ice cream. I'm very mad this isn't the first time it's really getting old.

    0 Votes
  • Pe
    Peterconde Nov 01, 2018

    When I went inside I saw 2 rouches and felt sick to my stomach. When I told someone they said yeah we get them sometimes. I was surprised because you guys looked so clean. But looks can be deceiving. I will never get my food here again and will let everyone know how dirty Wawa really is.

    0 Votes
  • La
    Lank Oct 31, 2018
    This comment was posted by
    a verified customer
    Verified customer

    My daughter bought a breakfast burrito, with wrapped cheese!!!
    they didnt even take the wrapper off this cheese!!!

    she could have choked to death.
    My daughter took photos of this as well.

    This is totally wrong!!!

    i hope someone can help fix this mess for us.

    0 Votes
  • Al
    Alyssa Rowley Oct 28, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I bought an Italian hoagie with several toppings on it. When I left, I opened my hoagie to none of the toppings except for lettuce. They forgot to add half of my sandwhich to the order. I am extreamly dissatisfied with my order from wawa in Margate, NJ.

    Comments
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    0 Votes
  • De
    Debbie Romancino Oct 28, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Bug in salad -!!! Brown lettuce!! -
    located in old bridge turnpike, south river, nj location

    $5.99 - had to throw it out

    0 Votes
  • La
    Larry W Gold Oct 28, 2018
    This comment was posted by
    a verified customer
    Verified customer

    This location is busy and trash is always overflowing and scattered on the ground. I would send a picture if I could.

    Comments
    Comments

    0 Votes
  • Hi
    Hingaman Oct 27, 2018
    This comment was posted by
    a verified customer
    Verified customer

    This is the worst sub I've ever eaten from Wawa. There was extremely too much salt and extremely too much pepper and extremely very little vinegar and oil. This sandwich was terrible!

    0 Votes
  • Sh
    Sharone white Oct 27, 2018

    Supervisor shawn and two employees yacking at register about personal things even while we were trying to check out. They were still yacking at the register. Supervisor should have stopped the conversation and concentrated on his customers and sent his employees back to their jobs. This is unprofessional behavior.

    0 Votes
  • Ca
    Cassjeff913 Oct 23, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I went to Wawa yesterday for lunch. I got a tuna shortie. I didn't get my roll toasted but it was hard as a brick when biting down.

    0 Votes
  • Jg
    Jgofwilm Oct 22, 2018

    I've NEVER complained before but I just stopped and got a sandwich and it was the smallest thing I've EVER got. I stop
    At was a 4 times a week and this was the first time I've been disappointed

    Comments

    0 Votes
  • Ne
    neal graves Oct 22, 2018
    This comment was posted by
    a verified customer
    Verified customer

    WAWA

    1301 Little Gloucester Rd.
    Blackwood, NJ
    1 Miles

    ON 06/14/2017
    I NEEDED GAS FOR MY LAWN MOWER, THEREFORE I HAD MY GAS CONTAINER .

    I WAS TOLD BY THE GAS ATTENDANT THAT I HAD TO PUMP MY ON
    GAS IN MY CONTAINER. I ASKED HIM WHEN DID THAT STARTED, HIS REPLY,
    WHEN WE HAVE TWO OR MORE CARS I'm required to pump gas in my OWN
    container.

    0 Votes
  • Ma
    Mary Ann Yadsko Oct 22, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I am really disappointed that Wawa has stopped selling the Greatest Pretzels ever in FL. 33772. I hope you bring them back. Everyone was so excited to see them come here. Great clean stores with the best gas and customer service, and a great snack to grab. A lot of people are disappointed down here.

    0 Votes
  • De
    Denise wildman Oct 22, 2018

    Everytime I buy ice cream cone. They are always broken. Does matter. What kind you buy. How do you eat ice cream cone. In half .

    0 Votes
  • Ta
    tanyor Oct 21, 2018

    Went in to the wawa on columbus with my son and the employees were behind the counter arguing yelling innapropriate language at each other, then one of the employees involved in the argument immediately started on my food, and in the end gave me a small sized portion when i ordered a large. I'm a frequent at wawa and this makes me disappointed.

    Comments

    0 Votes
  • Co
    Courtney Pennington Oct 16, 2018

    On 9.18.18 I ordered a sandwich with avocado spread. I was charged for the addition but it was not put on my sandwich. I would like to be compensated for the sandwich that was prepared incorrectly.

    Comments

    0 Votes
  • Am
    Amanda videtto Oct 15, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Yesterday I had bought The "seedless" red grapes cheese and crackers the package states that the grapes are seedless and every grape I ate had seeds in them! This never happened to me before with this product and I love this snack. But I couldn't even enjoy it because of the seeds in the grapes. Pictures provided.

    Comments
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    0 Votes
  • Mu
    Murphenator Oct 15, 2018

    Every time I go to the coffee station at the wawa in maple wood New Jersey it's filthy the lids are dusty and dirty the table has spilled milk creamer and sugar. Most of the coffee containers are empty. I have to ask someone to clean the coffee area every time.

    Comments
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    0 Votes
  • Je
    jessica250 Sep 20, 2018

    How come you sell mashed potatoes and not gravy that is ridiculous

    0 Votes
  • Bi
    BigEAllen Sep 19, 2018
    This comment was posted by
    a verified customer
    Verified customer

    On 8/30 I ordered a ham and cheese sandwich. My number was called and I took my sandwich to work. When I got to lunch I opened my sandwich only to find out that it was the wrong sandwich they gave me a Italian sandwich..this wawa don't usually make mistakes like that. So to say I was disappointed that I got the wrong one I think I'll take a break

    0 Votes
  • Lu
    Lucas12352 Sep 19, 2018

    I had a survey coupon to get free drinks for a week and the lady kept raising her voice and giving us an attitude and didn't even apologize

    0 Votes
  • Ca
    Caroline Anderson Sep 19, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I purchased a medium macaroni and cheese and it was not filled completely.

    For an item that is costly you expect to get a full cup.

    I love your macaroni and cheese but i was really disappointed since this was my main meal:(

    i enclosed photos so you can see. I have purchased from our wawa in blue bell, pa and they do a great job there!!

    Comments
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    Comments

    0 Votes
  • Ro
    Rodney Hardee Sep 18, 2018

    date: 08/31/2017
    client number: 596
    Description: The chicken was rubbery & was not fresh. I had to throw it away. The chicken was not fresh at all.
    refund: I would like the money I spent on this wasted lunch
    1 CL ROASTED CHICKEN WHEAT TST1 @11312
    I'm also in possession of the receipt
    My name is Rodney Hardee
    phone number: [protected]

    0 Votes
  • As
    Ashley fernandez Sep 18, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Went to the counter a d order and everything bagel toasted with cream cheese and got a plain bagel with cream cheese. No explanation of if they were out of the bagel I wanted. Just gave me a plain bagel.

    Comments

    0 Votes
  • Ch
    Chimerea Sep 18, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Today 9/5/18 I purchased Herr's kettle cooked chips, however after returning back to work I noticed that the bag has a little hole at the bottom, like a mice bite. I was not given a receipt to return the chips.

    Comments

    0 Votes
  • Mi
    Mikekros Sep 11, 2018

    I just ordered a chicken parm sandwich at the location in Galloway, NJ they gave me chicken that was not even breaded and the chicken is starting to make me feel sick. The cheese pretzel was really small for 1.89? Absolutely ridiculous the quality has definitely gone down in wawa in the past few years. I will not come back to Wawa ever again.

    Comments

    0 Votes
  • Li
    Lidia Zamora Sep 11, 2018

    I ordered an bacon egg and cheese bagel and was given a sausage egg and cheese bagel ! Just ask for y'all to be careful with what your making and pay attention thanks !
    It's not the first time it happens and I would want to go back in there so ask them to make the right bagel I ordered but I literally had to come into work

    Comments
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    0 Votes
  • Jn
    Jngkco Sep 11, 2018
    This comment was posted by
    a verified customer
    Verified customer

    What happened to this store? Approx. 6 months ago til current they constantly run out of whole milk gallons. This is ridiculous.

    0 Votes
  • Ga
    GayleMyers Sep 11, 2018

    I waited 12 mins for a breakfast wrap while line mgr is walking around taking food temperatures. Customers come first get on the line and help your team push those orders out.
    CURRY FORD & DEAN

    0 Votes
  • So
    Some Customer Sep 10, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Hi,
    Just curious, how come you don't have more than one Air fill-up stations? You have more than one gas pump? Just a suggestion. I am sure they aren't as expensive to install as a gas pump. Have two of them. It is only AIR. Thank you for th consideration.

    0 Votes
  • Al
    Albro234 Sep 10, 2018

    Everything was all good up until I unwrapped my sandwich. At first glance, it was fine, but upon eating it, I found there was barely any meat, there was no oil or vinegar(I ordered both) and it was saturated in black pepper. I'm just a little disappointed.

    0 Votes
  • Co
    cosmojackie Sep 10, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Wawa is discontinuing the survey for free coffee which is what drew me to there and i would also buy other products and gas. Now they offer a long survey for 250$ which is probably impossible to win. Not a good move Wawa.i dont believe alot of customers will be filling these out. Please think about changing this and offering free drinks or coffee

    0 Votes
  • Th
    Theresa Duble Sep 06, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Morning, I came into Wawa around 2:10am during my lunch break and ordered a club sandwich. When I got back to work, I realized that the guy who made my food didn't toast my club nor even cut it. This isn't the first time I had issues ordering food from them that wasn't made properly. This Wawa is located in Washington Tw.

    Comments

    0 Votes
  • Mi
    Missymac Sep 05, 2018

    I am so happy Wawa bought the gobbler hoagie back. I went to 4 different WaWa's in the Cherry Hill area and not one had all the ingredients to make a complete hoagie. Very disappointed:0(. Why bring a product back and not be able to make it?

    0 Votes

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