The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Walmart MoneyCardreversal of transaction takes 10 days to get your money back

used my walmart moneycard to pay entergy bill, but
i keyed in incorrect zip code . the money was approved
by walmart moneycard, but the entergy matrix
payment center got a decline. when i tried to get
walmart money card to reverse transaction (i had
matrix bill pay fax a document stating they didnt get
an approval ) they said that i would have to wait
10 days for authorization to fall off before they would
put MY MONEY back on the card. This is a prepaid
debt card. To make a long story short..no more money
to pay electric bill.so i won't have lights and no buddy
cares!! Only they were sorry they couldnt help me.

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