This pre-paid money card is a joke! You can't send them an email, you can't even talk to Customer Service with out being charged 2.00 & give your ssn# on the phone (since you don't know the card # because it was shredded right after you bought it) & then still can't talk to anyone without the 2.00 charge. They literally make it impossible to get a hold of any one to talk to (unless you want to pay for it). They make it impossible to get your money back. They make it VERY DIFFICULT to cancel your account. Can't return it at Wal-Mart where you bought it. The money card has so many hidden charges (in super small print) that you can't read it even with glasses on, to read before you buy. That's pretty bad when even the people that work at Wal-Mart warn their consumers about the "Wal-Mart Money Card". Unfortunately, too late. They charge monthly fees (fees for EVERYTHING) Fees to put more money on the card. I finally had to go to the store, buy something for 1.00 & get the rest back in cash. Like I said, trying to close the account is another story. Never used the card for anything else & they make it impossible to opt-out for marketing (even though you already chose not to share your info) Everything about this card is a nightmare.