The complaint has been investigated and
resolved to the customer's satisfactionResolved Wachovia Bank — fraud and cheating!
resolved to the customer's satisfaction
When Wachovia Bank bought out World Savings, they acquired my two CD's which were worth $10,000 each plus interest. One matured on Jan. 12, the next on Jan. 19, 08. As of Jan. 20, I still had no check on the first one and I had called to close it out on Jan. 12. When I called, I also was closing out the one on Jan. 19th and I asked where my first check was.
After much time on hold, I was told it was not sent because I had a PO Box address! I could not believe it as I have that for safety. I was told my home address would now be registered and it would be sent. It would take 7 to 10 days to arrive! I asked about priority mail and told it was $15. I asked them to enter a complaint for my lost interest on this money as I have other accounts which I am waiting to put it into. I was told they would send it priority and waive the fee.
I called again on the 21st to check it. Was told it went out first class mail instead of third class! In the meantime, this bank has had my money, interest free! I am loosing 6% with the Credit Union I belong to every day and have already purchased another CD with another bank so there is a lesser amount in my checking account now receiving the 6%. I think the Bank owes people to contact them immediately if they have a problem sending the money. I have had no trouble with on line banks, I would never do business with Wachovia again. I had a checking account with them in Florida for years. Good bye Wachovia.