VVM
Reviews and Complaints

These people call me continuously demanding payment for a vodacom invoice yet they cannot supply a copy of the disputed invoice despite numerous requests. Instead they sent me their invoice, on their letterhead that does not include any details but a single figure I "owe" vodacom.

Vodacom will not assist as the account has been handed over to these people. I am happy to settle any amount I might owe vodacom but I will not pay an amount without seeing a detailed invoice.

I am getting up to 6 calls a day and threatening sms's from vvm attorneys for a account of a few years ago for my late husband. They did nothing while he was alive now that he has passed away I have to deal with this level of harassment. Because his cellphone no longer works they got a tracing company and now harass me. How is this fair? I am dealing with the death of my husband and they just dont leave me alone. I can't call them as the phone just goes dead.

I am now getting very annoyed with sabc and vvm, I left sa in 2009 and provided all requested docs at the time of trying to cancel my tv licence. Then the sabc shifts the goal posts and wanting an affidavit and a copy of my visa and passport! No chance! I told you i'm 2009 that the tv was struck by lightning and it fizzled out and died! I took it to the dump near to steuben valley and threw it in a skip! Nearly 9 years later you are still trying your luck! Now my bill to the sabc for this ongoing harassment is sitting at au$15000 odd, I believe it is time for you to pay up! You will find a picture of my statement to you attached. It would seem that vvm have my email address. You can contact me for my banking details to pay the money owed. You are lucky I am living in australia now and not the uk, your account would have been payable in pounds stirling if I was still there.

Morning I had an account with edgars it was handed over to u guys and I paid it up on the 6th of june but my name its not cleared as yet. When I called you several times and you guys keep on telling me that. You are removing my name off the credit bureau. Please clear my name becaus now I cant do anything. Every one tells me about edgars account. My id number -[protected] nane. Johannah ribombo thanks. Regards

Received a letter of demand for tv licence that was apparently not paid ten years ago. We immigrated to australia in 2007 and notified sabc of the move when we closed the account, the immigrating agents also notified everyone they were suppose to that we have immigrated to australia. They are now demanding payment if r3436.12 or threatening that we will be itc listed internationally. According to sa law if I am not mistaken debt can not be collected if older than three years without prior notification to the debtor. Sabc sent out the first letter of demand and were informed that we immigrated officially in 2007 now suddenly we have been handed and requested that we send details of passports visas citizenship etc. Not happy to send these items as we have not assurance that these details are protected under privacy laws.

I have on several occasions received threatening sms' regarding a TV licence that is overdue and addressed to Mr B Macleod. I have tried to call the number given and supplied my ID number for the call centre only to be told the number is incorrect. I then tried to call their offices 3 times today to advise them that their records are incorrect and I get another answering service. They are pathetic in that one cannot speak to a REAL person and discuss/correct their information. It is possible the gentleman they are trying to contact is my ex-husband but he assures me he has not had a TV set for the last 6-7 years and I believe him.
All I want is for VVM to correct their records and stop hassling me.

Your consultants phoning people regarding debt collecting is utterly rude, arrogant and full of themselves. I had a call last night for my husbands fedhealth account I explained to the consultant that this account has been settled a year ago and I received confirmation from fedhealth that this is indeed correct. I have ask for them to send me an email address t o allow me to send through these conversations with fedhealth until today after numerous call I have received nothing. After my call last night round about 7, 8 I again request an email address for me to be able to send the proof still nothing. 5 mins after my call with your consultants my husband received a call. This lady was rude arrogant and really full of herself. My husband explained to her the same thing I have explained to her, he also ask her to provide us with an email address to allow us to provide all the proof he said to her for nearly a year now we have to explain this every month to them and he is now getting sick and tired of doing so. The lady turned around and say to him she is now also sick and tired to beg him to pay his account she went on and on and on. He did not have a chance to answer back anything - he eventually had to put down the phone in her ear. This is unacceptable. We do not deserve this type of treatment and our account is paid. Fedhealth even agreed via an email

Please can we now resolve and close this matter and can you please ensure that your consultants treat people with respect

Francina ackerman

Chat conversation start

28/10/2016 17:31
I see the complaints here on facebook! You have apparently taken over my vodacom account - and now charging me for 26 months! For something I haven't ever used! I see how you operate.

I have had a problem with vodacom over the past two years and 5 months. I unwittingly entered into a contract [the usual 24-month stipulation] for a vodafone router. It never worked. I visited the kiosk a couple of times at windermere centre, and was eventually informed that I needed to take it to a technician at musgrave centre. I had no means of getting there, even if I was prepared to do that [my car was stolen]. Next thing, I am handed over to vvm. As per post I placed on their facebook page. No response whatsoever. The router is only worth less than r400. I would be paying around r2, 000 for it at this rate... How can I resolve this? I am at my wits end.

I have been getting many overdue accounts messages from the previous owner of my contract number that I received nearly 2 years ago from vodacom on contract tablet with only data. I have reported it to foshini's and other shops, and now it is ackermans! Can you please take my number off all your systems for sibongiles nkubane 's accounts!

My tablets number where I get all these messages on is [protected].
Thank you!

We paid up fedhealth on the 09/04/2015 received a letter from fedhealth say all amounts has been received, mailed this letter to VVM and phoned them and was told they did receive the letter lady name is Kate she then told me this file will be closed. its been 7 months and still file is not closed, even if I call them every month notifying them of it, I was told rudely this morning I need to phone Fedhealth and tell them to send a letter to VVM notifying them that all money has been collected. Im not VVM's client but I need to do there work for them. If this is not sorted by 15/11/2015 I will take them to the ombudsman.

Hi I have been trying on numerous occasions to try and get a response from your accounts department.department. Ref 1.[protected] this is not professional for a big organisation.Please provide me the statement of my account as per auto page my account was closed in December 2014 and they have been collecting money from the beginning of January 2015 up until September 2015 no correspondence was sent out to me informing me that the account was paid up already.They are robbing people of the hard earned money.

VM has placed an illegal trace locator's on my Son credit profile and removed with immediate effect, as there is not proof of his default. All current details on my Sons credit profile are accurate and thus there is no legal reason for this trace to have been placed.
I have contacted VVM several times regarding the matter they are supposed to be investigating, however, they have failed to respond to my numerous emails and have chosen instead, to inundate me with threatening SMSs on an almost daily basis. I have made it abundantly clear that I will not deal with this matter over the phone as this has proven to lead to me being given false information and incurs costs that I cannot maintain. I have the right to request all correspondence to be limited to email only as this provides me with written proof of everything that is discussed. This decision is due to the appalling treatment I have received from VVM. This company does not have the right to ignore my emails and then threaten me constantly and follow through with illegal procedures. They are not above the laws of the country.

My Edgar's account had been handed over to a collections dept for payment I had received an sms from the collections dept if I pay my outstanding balance in full I will be rewarded a 30% discount however the bank had actually paid the account in full on my behalf settling the account for me and they paid the amount without the knowledge of the discount I have then been calling VVM and Edgar's regarding my refund which amounts to R2800 and to date have not yet been paid out except that I have had terrible pathetic rude service from agents, consultants who doesn't know anything about assisting clients I am perturbed at the service rendered by these companies when we pay our accounts late our name become blacklisted we have collections agents calling us but when we need our monies back we are unable to obtain our money.

Both myself and my wife keep getting calls and sms’s from vvm regarding a tv license for ilanga solar power africa pty ltd.

I was retrenched from ilanga solar power africa pty ltd last year and have nothing to do with the company at all.

They do not stop making contact with both me and my wife regarding this issue and keep harassing us.

This needs to stop right now!

I received a red notice letter to pay an acoount I never had. I told the lady that called me on the fone that I never had such an account. But still they send me a post asking for payment.

I keep getting threatening emails from vvm debt collectors. They are actually a firm of lawyers in south africa - and a shady bunch at that too. They keep sending out threats to take legal action. Debts in south africa become prescribed after 5 years. These are lawyers. They know the law. Yet, they continue to try and recover debts over 10 years old. Surely this is unprofessional and unethical conduct. The public in south africa are unaware of the doctrine of prescription. I have asked them on numerous occasions to give me details of the alleged amount, they fail to and or neglect to give it.
They can go to hell as far as I am concerned.

Ref no: i1996406
Vvm has placed an illegal trace locator on my credit profile and if this is not removed with immediate effect, I will be pursuing legal action against this company. All current details on my credit profile are accurate and thus there is no legal reason for this trace to have been placed.
I have contacted vvm several times regarding the matter they are supposed to be investigating, however, they have failed to respond to my numerous emails and have chosen instead, to inundate me with threatening smss on an almost daily basis. I have made it abundantly clear that I will not deal with this matter over the phone as this has proven to lead to me being given false information and incurs costs that I cannot maintain. I have the right to request all correspondence to be limited to email only as this provides me with written proof of everything that is discussed. This decision is due to the appalling treatment I have received from vodacom and vvm. This company does not have the right to ignore my emails and then threaten me constantly and follow through with illegal procedures. They are not above the laws of the country.

I received plenty of calls from vvm inc with regard to the alleged outstanding electricity account in respect of a property I own but tenanted. My tenant has already settled the account and I have faxed proof of payment to vvm. They keep phoning me, harassing me for several times sometimes late at night and even when I am in the meetings. I keep telling them that the account has been settled but does not stop phoming me and sending me sms. The last sms I received was that my name has been registered with the credit bureau for an account I do not owe.

I keep getting an sms from vvm inc stating that no payments have been receieved for my cell c a/c... I have never had a cell c account! I eventually got the number provided today to work but was subjected to a bad recording of music! I think this is just a scam and that tehy are either earning a kick back on dialling of the number or something! These guys need to be stopped harrassing law abiding people.

I was handed over to vvm attorneys for a cell phone account that I paid in full after vvm informed me that I owed the money. After paying the full amount, they are still pestering me with calls and smsses at all times of the day. I've tried to phone them, but the phones just keep on ringing! This is bordering on harassment! Can someone tell these people to just find someone else to phone or sms. I suspect that all the costs of the calls and smsses are once again going to come from my pocket? This is not acceptable and very unprofessional.