Hollis Cobb Associates
reviews and complaints

I can not get through to a live person to ask why my payments have not been subtracted from the amount that is owed. I do not get a monthly breakdown I need to talk to a live person I need an accurate detailed bill I need to stop the auto payment because of my disability condition and financial state, I can not contact you when I try at multiple telephone numbers the call just disconnects. Your billing and book keeping is horrible.

Last month I received an Encrypted Email from this company saying that I owed approximately $22.00. I contacted the State of Tennessee Division of Consumer Affairs and I contacted Medicare. The State of Tennessee Division of Consumer Affairs gave me a direct link to this Business on complaintsboard.com and told me to file a complaint. Like I said before I also contacted Medicare and was told that the Doctors Office in Question needs to re-work their books because the amount they're saying that I owe is wrong.

I'm filling a complaint on Hollis Cobb Collections as they have been withdrawing $50.00/month from my checking account for the past several months. I have never heard of this agency nor have I ever been contacted by this agency so they have no authorization to withdraw from my checking account. I have attempted to contact them at (XXX)XXX-XXXX no one answers I have left several messages but no call back to date. Last message left on 10/19 again. This agency is illegally withdrawing funds from my account . Please look into this agency thank you.

Peterson Health in Kerrville, Texas sent my billing info, by mistake, to this collection agency. Peterson Health has notified this collection agency of the mistake and this agency now shows a zero balance but they still have all my personal information that could fall into the wrong hands. With a 1.7 rating by Complaintsboard.com, I can not trust that my file will not be sold at a future date and I do not want to go through all the red tape of an FTC Fraud Watch. I have no use for people in this line of work and the thought of an attorney using their education for bill collecting is nauseating.

Do not know who they are. I've never had any Correspondence from them, nor any other type of Communication. Today this showed up in my EMail. They say it is encrypted, need to Coick on PDF, & then enter last 4 of my SS #. I NEVER GIVE a partial, or Full SS Info. If all this was so important, why have they not sent anything up to this date? I do not wish to contact them for fear of why they have not contacted before. I am a Senior Citizen & I want them to not contact me any further. I feel if they have a legitimate reason, they would already have the info they are saying they need.

I was contacted last year by Patient Accounts Bureau (AKA Hollis ***) about a *** I owed for *** in the amount of $304.50. I was told by PAB I would have to make payments directly to them versus Piedmont so I set up a payment arrangement. I made my last payment on March 16th, 2022. I have have not received any receipts for my payments. I have called three times since March 16th asking for a receipt and each time I was told one would be EMAILED to me but it has not been done. I am concerned if this was a legal collection and would now prefer proof of payment in full to be MAILED to my address.

Received call from HCA on 8/13, asking for my husband. I asked what it was about, and they said it was a private matter. I asked if they had an email on file for him, and he said they did. I asked him to send my husband an email. He said that the organization had already done that. I asked him to send another one, and he refused stating that they had already sent a letter and an email and they weren't going to send anything else. Due to my husband's work schedule, it's impossible for him to call these people back during their business hours, so a letter or email is the best way for me to get the payment scheduled for them. The man on the phone refused to send any further communication other than phone calls.

I called their Patient Accounts Bureau with USAA Insurance and the representative couldn't tell me why I owed $178.29. I do not owe I was a victim in an auto accident and USAA is paying all bills. No bill was sent to them. Patient Accounts Bureau can't provide any details about the amount, the customer service representative said, "I was hoping you would tell me what the $179.29 is for." Hollis Cobb Associates, Inc. are willfully extorting monies out of veterans. If you call them and ask them to send you a bill for what I owe - they can't tell you. They are Collection Goons with no purpose. Send me documentation for services and what I would owe because I have insurance and USAA is paying all the bills and Patient Accounts Bureau couldn't provide them a statement of service. Reference #XXXXXXXX

Collection Agency Hollis-Cobbs and Associates Hollis-Cobbs Collection Agency contacted me several times requesting that I pay a bill. I was told that they would take no less than $200 every pay period. Currently the *** Medical Center is working on my account; some claims have not been submitted and it was decided that the money going to Hollis-Cobbs Associates will be canceled. The telephone number on the internet for this company is no longer in service XXX-XXX-XXXX. The hospital billing worker reported that they have called the company but have not received a response from them. My question is how will I cancel the payment being deducted from my pay; it will cost me a fee to cancel at my bank. If it determined that there was an error in regard to the claims will I receive reimbursement.

I have received 4 different bills for the same thing with different amounts and the initial BILL stated the balance due was paid in full by insurance. I have received 4 bills from Wellstar. The initial bill stated that the amount due was $0.00. The next bill stated I owed $226.60. Then next bill stated I owed $600+ and the last bill stated that I owed $900+. I requested a complete breakdown of the bill, the charges, and the reason for the sudden increases over 6 months. I had not received anything. I did not even labor nor deliver my child at the hospital, so the bills do not make any sense. I am now receiving a collections notice for $226.60. Meanwhile, my original bill stated PAID IN FULL. My deductible had been met prior to then and therefore the charges were covered at 100%. The reference number to this collection notice is XXXXXXXX.

I was contacted via telephone by Patient Accounts Bureau (aka ***) regarding a *** that they allege I owe. The problem is that they will not tell me what the *** is, who it is from, when it was created without me providing them additional personally identifying information about myself. I refused and asked them to mail me the info to my home address.Instead, they sent me an email with an attachment suggesting that I open the attachment. I will not open an unsolicited email attachment as that is the way to have your computer infected. The company representatives will not provide me information. Therefore, I cannot do anything for them. Additionally, if this is a medical expense, I already have a payment plan for my medical bills. I want a letter sent to my mailing address with all information for me to determine what alleged *** they refer.

I contacted Covid -19 in June. I was tested and diagnosed by my PCP and given several medications and was sick for over a month. Just prior to that I had broken my ankle and was under the care of a different doctor for the broken ankle. Because of Covid-19 it took awhile to revisit the ankle injury but when I was able to that doctor thought I had a COVID-19 related blood clot and sent me to have an ultrasound of the broken leg. My insurance company, Humana, told me where to go to have the ultrasound and because it was Covid related said it would be covered 100%, with no deductible. They verified with the doctor that he thought it was a Covid-19 blood clot and they said it would NOT be subject to a deductible. Several months later I am now receiving numerous daily telephone calls from The Patient Bureau (Hollis *** Associates) asking for personal information and using threatening verbiage. They have never told me what exactly I owe (nothing) nor sent any information.

I received a Medical Collections notice on June 23 in reference to a $44.94 bill at WellStar Sylvan Grove Hospital from an ER visit on 12.3.2016 I received a Medical Collections notice on June 23 in reference to a $44.94 bill at WellStar Sylvan Grove Hospital from an ER visit on 12.3.2016 with a total amount of $299.58. After receiving an itemized bill from WellStar it shows an adjustment of $254.64 (charge number XXXXXXXX) on 12/07 and another adjustment of $44.94 (charge number XXXXXXXX) on 07/03 with total amount being $299.58. The account balance shows $0 After checking my Insurance EOB and checking account for that time period; all payments were made for that visit and there should be no outstanding balance. It is my understanding that WellStar Sylvan Grove has undergone a new billing system and I feel this is a billing discrepancy on there part and if I receive any further communication then legal action against this company and WellStar may be needed from my end.

I believe Patient Accounts Bureau is attempting to extort money from me. In January 2022, I received the attached bill for $35.00. I attempted to pay online through my bank but Patient Accounts bureau waited weeks to deposit this check against my account so by the time funds were depleted. Therefore, I was charged a returned check fee by Patient Accounts Bureau. I was told my bill had escalated to over $119.00. I do not understand how a $35 bill escalated to this amount, even with the returned check fee included, but nevertheless, I paid $119.00 on February 22, 2022 on their online pay portal of their website. This payment was successfully processed by Patient Accounts Bureau but they failed to record a payment history on their website (see attached). There is no payment history on their website to give the customer an idea of the payment history. Since there is no payment history, they failed to record my payment of $119.00 which I paid on Feb 22, 2022. It appears that the $119.00 payment was never applied to my balance because there is still an outstanding balance of $70 (see attachments) showing on my balance at Patient Accounts Bureau. Patient Accounts Bureau never applied my payment, they do not have a payment history (see attachment) recorded on their payment history and I think they have overcharged me by escalating and adding fees to my original balance of $35. Thank you.

MAKING PMTS OVER COUPLE YEARS AND CALLED BAPTIST HOSP AND THEY ONLY SHOW 1 BILL AND PAB SHOWS 2 BILLS. WILL NOT MAIL US A BILL NOR RECEIPT OF PMTS. I HAVE BEEN MAKING PMTS TO PAB FOR 2 BILLS THEY SAYING I OWE TO BAPTIST HOSPITAL. I GOT A CALL YESTERDAY FROM A TAMMY SAYING MY PMTS OF $60 MTHLY ARE NOT ALLOWABLE AMT AND MUST BE INCREASED TO $70.02 MONTHLY. I CALLED BAPTIST HOSPITAL BILLING AND SPOKE WITH MARTHA WHO SAID SHE IS ONLY SHOWING THAT I OWE 1 BILL IN AMOUNT OF $404.20. PAB (TAMMY) SAYS THEY DO NOT AND WILL NOT MAIL STATEMENTS OUT TO ME AND THEY DO NOT AND HAVE NOT MAILED OUT ANY TYPE RECEIPT FOR PMTS THEY HAVE RECEIVED. THEREFORE, I DO NOT HAVE ANY IDEA WHAT I'M PAYING ON NOR WHAT MY REMAINING BALANCE IS AFTER EACH PMT MADE. IF BAPTIST HOSPITAL ONLY SHOWS ME OWING THE 1 BILL FOR $404.20 THEN THAT IS ALL I SHOULD BE PAYING ON. I HAVE NEVER, NEVER KNOW ANY PLACE OF BUSINESS THAT I HAVE OWED MONEY TO TO NOT MAIL OUT STATEMENTS OR SUPPLY YOU WITH RECEIPTS FOR YOUR PAYMENTS MADE. THIS ALL SEEMS A LITTLE STRANGE TO ME. WHY HAVE MY $60 MTHLY PMTS BEEN GOOD ENOUGH FOR 2 YEARS AND NOW THEY WANT THEM INCREASED BY $10.02? I DID CALL PAB BACK TODAY AND ASKED TO SPEAK TO SUPERVISOR, KRISTA AND I WAS TOLD THAT SHE IS OUT OF OFFICE ALL WEEK. I THEN ASKED WHO WAS TAKING HER PLACE IN MGMT WHILE SHE IS OUT AND I WAS TOLD THEY COULD CONNECT ME TO ANOTHER SUPERVISOR. I WAS PLACED ON HOLD FOR SEVERAL MINUTES AND THEN WAS TOLD ALL SUPERVISORS WERE BUSY AND THEY WOULD HAVE TO CALL ME BACKNEVER ASKED ME FOR MY CALL BACK NUMBER OR NOTHING. I HAVE NOT RECEIVED ANY CALL BACK FROM ANY PAB SUPERVISOR YET. ALL A LITTLE STRANGE DON'T YOU THINK?