Latest Reviews and Complaints
Flight cabin not as purchased – departing 11/3/2016
What I purchased: On September 28, I requested a business class upgrade on a 9 day Egypt trip departing 11/3/26. Ref booking US-EX2026571829 Your agent told me she could provide business class outbound and economy plus return. I agreed and paid on that basis. That evening, your WhatsApp AI agent confirmed in writing that I have business class outbound and...
Worst trip I have ever taken!
I just returned from the Ancient Ruins, Mykonos, Paros & Santorini - Greece trip. Now I have traveled with other tour companies to Italy, France, England and Egypt before so I had plenty of other experiences to compare this trip to. Hands down, this is the worst most disorganized trip I have ever taken. The tour is booked through Exoticca Travel, but we...
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Do not book with Exoticca customer service and contact is terrible
I have had nothing but problems since booking my trip 3 months ago and I have not even left on the trip. Purchased cancellation insurance and they would pay me less than half of the 7K. Absolutely no response from multiple forms (6) requesting assistance. My trip of a lifetime is a NIGHTMARE so far. I finally connected with a live person I tried to escalate...
Read full review8 Exoticca Travel Complaints
Customer service refusing to credit for direct flights offered in packages
Booked a trip in January 2026. paid extra for a direct flight as we are seniors. Advised company want credit for the extra monies we paid for our direct flight as the directs flights are now offered on their packages 2 months after we booked. Had the run around for over 2 month trying to be credited for the flights. emailed VP's the president of the...
Read full complaintNo received the remaining refund from Exoticca.
I booked a trip with Exoticca in 2025. Due to my two complicated surgeries on December 3rd, 2025, and February 12, 2026. I called Exoticca to inform them about my situation. They asked paper from the orthopedic doctor and a bunch of papers for my daughter, Olivia Valle, to permit her to talk on my behalf. I sent them all they wanted. I was extremely sick...
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Flight was changed the day before the trip and I was not notified.
Flight from Chicago to Aman (Turkish Airlines), Flight code TK0186, business class to leave Chicago at 11:50 AM on Nov. 7. On Nov. 6, I tried to check in online at 12:00PM, and my flight code was not accepted. I called Exoticca, who booked the flight, and they sent me a new itinerary. My new flight was leaving at 8:20PM and the PNR was 2OQ5PO, and it was in...
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Travel service
Received and itinerary for a trip we were looking at to Morocco. It had hotel and flight times. Did NOT have the name of airlines - I requested these twice. After several questions I paid $8,000 for a deluxe trip. Then I received the itinerary - flights had changed to over an 8 hour layover and only then did it have Airline names - Jet Blue - I emailed...
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Refused to honor 30 day trip credit even with severe illness
We paid over $4,000 for a trip to Ecuador on February 11, 2024 through Exoticca Travel. Due to a severe respiratory illness which was not going away, my Doctor recommended I cancel. Especially since the first city stop is Quito, Ecuador, which is at 12,000 feet elevation with thin oxygen, So, per Exoticca policy, I wrote them to cancel 34 days before the...
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Holiday
We had a terrible 1st and last day on our holiday. BA cancelled our outboard flight, so after spending 45 mins on hold to exoticca, we got told they would get back to us! We spent the 1st night in London instead of Switerland. When we finally arrived the next night, after a manic 2 hour taxi ride to catch up with our tour, we arrived at the hotel, at 1.30am, but they did not have a room for us! Exoticca told us to pay for it ourselves and it back. When i suggested we might not have the funds she simply said i hope thats not the case.
Our direct return flight was cancelled by Exoticca as they thought, without consulting us, in case BA cancelled it!
Or connecting flight was then delayed in Brussels.
Our other members of the group said they would never use them again.
All they offered us, after waiting 3 months, was a voucher off our next booking! As if we would travel with them again.
We expected better service from a company as big as this.
Desired outcome: Financial compensation
3 years for a reply! If thats how you work i know i wont be travelling with you again, no surprise!
We apologize on behalf of everyone at Exoticca. Please know that your situation was an exception. Flight Cancellations are not the norm. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have our personal commitment to improve our service. Until then, please accept our sincerest apologies on behalf of everyone on the team.
Best regards,
Exoticca
Misleading information
We scheduled a trip to Peru through Exoticca for February 2022. I asked what the current Covid requirements were to enter Peru. We were told we need a PCR test to enter Peru on 2/9/22 by customer service. We never needed to show these test results to enter Peru. We sent $250.00 to get these tests done. I believe Exoticca should reimburse for these costs.
Desired outcome: refund
Exoticca Travel complaints: history and resolution overview
Out of all reported cases, 3 complaints (37%) have been marked as resolved, while 5 complaints (63%) remain unresolved. The most recent resolved complaint, Flight was changed the day before the trip and I was not notified., provides additional insight into how customer issues have been handled.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
Is Exoticca Travel Legit?
Exoticca Travel earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
Exoticca.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Exoticca.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
According to our analysis, Exoticca Travel appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
Several positive reviews for Exoticca Travel have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Exoticca Travel and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Exoticca Travel's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 37% of 8 complaints were resolved.
- Exoticca Travel protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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Exoticca Travel Contacts -
Exoticca Travel phone numbersClick up if you have successfully reached Exoticca Travel by calling +1 (888) 488-0592 phone number 1 1 users reported that they have successfully reached Exoticca Travel by calling +1 (888) 488-0592 phone number Click down if you have unsuccessfully reached Exoticca Travel by calling +1 (888) 488-0592 phone number 4 4 users reported that they have UNsuccessfully reached Exoticca Travel by calling +1 (888) 488-0592 phone number
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Exoticca Travel address80 Southwest 8th Street Brickell Bayview, Miami, Florida, 33130, United States
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Exoticca Travel social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 24, 2026
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Flight was changed the day before the trip and I was not notified.
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