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Home Real Estate Vacation Rentals By Owner [VRBO] Filthy condo, with cockroach feces in kitchen drawer. Unsafe lock.

Vacation Rentals By Owner [VRBO]  -  Filthy condo, with cockroach feces in kitchen drawer. Unsafe lock.

K
Author of the complaint
4:49 am
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RESERVATION made to condo in Myrtle Beach in large hotel, condo privately owned. On 4/2/2022, arrived to condo @ 4pm as written in information. Front desk stated that owner should have provided parking permit in the room. Hotel, dirty looking, aged, greasy surfaces, door of our unit, lock lose. Unable to reset code for lock as directed to new confidential code. Large bag of garbage outside of room. Surface of everything in room had "oil-like residue". Previous client clothes left in drawers. Filthy appearance. Opened kitchen drawers and cock roach feces in drawers. Left room, attempted to sign into site later, unable to log into site. Reached owner on Sunday 4/3/2022. Various phone calls to VRBO, stating that owner must refund monies. Back and forth emails to owner. Unable to reach owner by phone, even though I requested him to call.

This condo is not as represented in pictures. Miniature compared to pictures. Hotel not as seen in pictures. Cockroach feces unacceptable. Please help me.

The stress from this occurrence led to hospitalization during my vacation.

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231 complaints
32 resolved 199 unresolved

Vacation Rentals By Owner [VRBO] contacts

(added by reviewer)
Suite 300, 1011 W. Fifth Street, Texas United States
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