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VRBO Customer Care Service

HomeAway, Inc.

Suite 300 1011 W. Fifth Street
United States - 78703

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VRBO Complaints & Reviews

VRBO / my vacation rental does not show up in any searches

Tammy Tennis on May 24, 2017
This company VRBO and Homeaway have a monopoly. I pay them an exorbitant rate and my listing is no where to be found on their website! The company used to be great and now it has totally gone down hill! I used to be so busy with this rental and thanks to Vrbo and Homeaway burying my...

VRBO / Cancellation without explanation!

Ruth Rosado on May 15, 2017
We did our reservation for a condominium in Rincon, PR – reservation ID HA-5BCKCP on 11/09/16 and paid the deposit. In April 2017, a few days prior to our arrival to PR from USA the owner send us a cancellation email without any explanations. After that, she stopped answering the phone or...

Vrbo.com / customer service / payment transactions

dazler on May 10, 2017
I am very displeased at Home Away at this time, I have followed all policies and rules only to miss a $3000 booking due to an error in your service. I had a booking from Nancy. She paid with a credit card through Home Away. I received an email stating that this was a high risk charge due...

Vrbo.com / Bad experience with VRBO

KaiKai on Apr 25, 2017
I was planning a vacation and decided to try VRBO service. I booked my vacation and paid for everything in advance. They took my money and later I received a notification. I thought that there was nothing to worry about but then I decided to read what people said about VRBO. I know I...

Homeaway/VRBO / Chargeback and false reviews

6SW on Apr 6, 2017
For years I used VRBO to rent my vacation home. I never had any problems whatsoever. Then HOMEAWAY bought the company and it has been problem after problem. I have a NO REFUND deposit policy although we are happy to reschedule for another time. I had a traveler book for a week and paid...

VRBO / We booked a property with VRBO

James on Mar 31, 2017
We booked a property with VRBO and our reservation was cancelled. We paid the full price and two days later received a notification stating that booking was cancelled and refund will be processed. We contacted VRBO and they said that property owner told them to do that. Their English wa...

VRBO Home Away Expedia / Service fee

Mary JS on Mar 14, 2017
I booked a vacation rental last year on VRBO and did not get charged a "service fee" when booking. I believe Expedia purchased VRBO/Homeaway in November of 2015 with the deal being finalized in the first 3 months of 2016 -according to a USA Today article online ( I booked my first rental...

VRBO / Lack of knowledge and rudeness of customer service agent.

LBS Mom on Mar 4, 2017
I followed the instructions for processing a refund for one of my guests who cancelled her stay. After doing so, I discovered that the guest had not made her payment in the first place! I don't know why the site would let a host request a refund for a guest who had not even paid, but that...

VRBO - Homeaway Family / I don't receive my payment

sergiofeno on Feb 14, 2017
I don't receive my payment ! There are almost 50 days after I rent my porperty. My payment is about US$ 3000 I'm very frustrated. I'm really dispointed with this company. The customer care is horrible. You receve e-mail but anyone resolve your question. I don't no what I...

VRBO - Vacations Rental By Owner / I don't receive my payment and appropriate answer

sergiofeno on Feb 13, 2017
"I am very disappointed with VRBO's services. I rented my apartment more than 40 days ago by VRBO, and to this day I have not received my payment. I already sent several emails and no one solves my case. This is absurd. When I rent my apartments using airbnb I receive my payment...

VRBO / Terrible customer service and unauthorized behaviour

Beccle on Feb 4, 2017
I manage a property listed on VRBO. It was originally listed 3 years ago. It was bought by a new owner last April but I continued to manage it. I was told that I needed to update the payment information which we spent ages doing. They then said I had to redo it all to change the name. We...

VRBO / Pricing very misleading

SS51 on Jan 7, 2017
VRBO #420788 Sunset Vista Treasure Island Florida. When we put in our vacation dates it came back with a total of $606. When we went to book it they said we had to book through another website and it was over 3 times as much $1819. Signs of a scam here. Bait and Switch Not interested in doing...

Home Away/vrbo / Service charges, leases, variable quality not a good deal

travelling vagabonds on Nov 29, 2016
Hi, our complaint is generic, systemic but specific. We have come to realize that what often seems like a good deal isn't. There are service charges, cleaning fees, leases to sign? that are added to base rates making some of the rentals costlier than a good hotel where the rooms are...

Home Away/vrbo / Unethical charges

Michele Cobb Blair on Nov 28, 2016
I have rented my property through vrbo since 2012 but Corporate greed has completely changed the way that I am allowed to do business with my renters. If we dont allow the "Book it now Button" that charges vacation renters EXTRA money. (they get absolutely nothing for these services )/ IT...

Vacation Rentals By Owners / Chargebacks

Joan Needham on Oct 24, 2016
I have been a subscriber with VRBO for about 3 years now. On Sept 11, 2016 a renter paid for a stay on Sept 12-19. I approved their request and on the next day, my rental manager met with them. This property for rent is located in Manila, Philippines. Since Sept. 12th is a National Holiday...

VRBO or Vacation Rentals by Ower / Website is continuously down. Owner tried to cancel listing. Charged for another year

Tigger01 on Oct 12, 2016
Off and on for 8 years I've had problems amending or changing my VRBO listing due to technical problems with their website. I tried help.vrbo.com and vacationrentals.com. I sold my beachfront condo and contacted VRBO via email on 1/5/16 to cancel my account and to request a partial...

Vacation Rentals By Owners / Chargeback

bobjoancc on Oct 10, 2016
I have been a subscriber with VRBO for about 3 years now. On Sept 11, 2016 a renter paid for a stay on Sept 12-19. I approved their request and on the next day, my rental manager met with them. This property for rent is located in Manila, Philippines. Since Sept. 12th is a National Holiday...

VRBO / Reviews and customer service

Eduardo Gimenez on Sep 20, 2016
Vrbo reviewss are just a joke, costumers use this against you to try to get free things and vrbo allow all this costumers to be disonest, vrbo is a mess these days. They have absolutly no customer service. They refuse to help with any issues you have with your listings. The inability to...

VRBO / Homeaway / Failure to return refundable deposits and overages

HollyBe on Aug 29, 2016
Made a reservation for a house while my husband and I were in San DIego for a week to celebrate our silver anniversary and host a family reunion. Found a house - price was good and so were the photos. Owner was very cooperative and forthcoming while we were making the reservations, . She...

VRBO Rentals / My stay

Mike44mcmahon on Aug 12, 2016
Stayed in the resort of Ocean City, Md., who the owner was Randy Bosley. After our stay, Randy sends a text to my phone that the toilet paper holder was broken in one of the bathrooms.Well it was like that when we got there, so now we are out of the deposit because of this. I wrote a...

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