Vons Grocery Stores Inc.bread & bread guarantee

K
This review was posted by
a verified customer
Verified customer

Store: Mission Hills, corner of Sepulveda and Devonshire streets.
At 4:20pm I went in to the store to find a French Bread for dinner. I know Vons has a guarantee posted with the breads that if it isn't fresh at 4, 5 & 6 then it is free. Well, at 4:20 I went in search of a fresh French bread. ALL the breads in the rack were stale. You can't tell me that if these breads were freshly baked at 4pm, then at 4:20 they were stale? Anyway, I took one of the stale breads to the cashier and asked if they still had a ring it up because it was stale and the sign above the bread clearly states: "BREADS FRESH AT 4, 5, & 6 OR IT IS FREE" so I just went to inquire if they had t o ring it up. The rude cashier at the register said the bread wasn't free so I had to pay for it. I inquired why and she replied because it was 4:20 not 4pm so regardless of stale or not I sill had to pay for the bread. This was ridiculous as only 20 minutes had gone by, how can a fresh bread be harder then a baseball bat in 20 minutes. I did not get my bread, Van's did not honor their free bread sign and I believe this is false advertising and not honoring their guarantee by making false promises.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.