Vons

Dear Sir/Madam,
My name is Remon Abbas, I am living in Simi Valley California. I have been facing this issue over a year.
I have a condo unit right beside Vons supermarket located in 2938 Tapo Canyon Rd, Simi Valley, CA 93063. so I am facing some real issues here:
1-The loading zone area is really far away from my house but most of the trucks are parking in the red zone after they finished loading/delivering and that red zone is 12 feet away from my bedrooms, my living room and they always take a break here or sometimes they parked here in the red zone and they delivery from the Vons front door. Plus some tracks are always coming over night to clean the shopping center.(I have tons of videos and the pictures with date and time)
I totally understand that they serve our community but if they stay in the right place and came in the regular hours not overnight or early morning my life will get back to normal.
Note: Most of the time they leave the motor engine running.
This is literally 24/7 morning, evening and sometimes overnight.
2-After the pandemic they changed the entrance for the store to be the one nearest to my house and they hired one to be responsible to return all the shopping carts to that entrance near to my house every 5 mins to clean it (literally it's 25 steps from my bedroom window). I totally understand how important it is during Covid but there is another entrance that is way far from the residential area so they can make it as a main entrance (like before pandemic) and they can return all shopping cards and clean it without making our lives so noisy like that.
( I have videos from inside my house with closing windows and still you can hear that)
3-Also Vons made the online pickup from the entrance near the residential area so all the shopping cards came from inside the store to deliver.
so literally after the pandemic they change their shopping center traffic to be nearest to our community. ( I have videos from inside my house with closing windows and still you can hear that)
4- They use the shopping cards to dump their trash but they are not using the door from inside the store they come all the way out to the front door and cross all the way by my house to go back to dump the trash. ( I have videos from inside my house with closing windows and still you can hear that)
I talked with Vons Location Manager, Vons District Manager and the Shopping Center Property Manager over a year but it seems no one cared enough to fix the issue. (I have all the texts and the emails between them and I)

My wife has an autoimmune system disease Called AS that is causing blood inflammation so she is taking medication for that and also a painkiller but she has to get enough sleep and rest. Unfortunately it is hard to relax in this house. trucks here 24/7 no day is off no hour is off always here if they park in the right loading/ delivering area so it will be no issue at all plus all the shopping cards issues.
Also I have twin girls who are 4 years old sometimes they walk up at night scared from the noise. We are outdoor people but now with this noise we don't like to go out to our backyard, we can NOT open a window to get some fresh air. Just to know we here all these noise even while we are closing our windows.(I have videos for that too)
I have more than 100 files between Pictures and Videos, If any one see them will have a better understanding about what we are facing here.
In my opinion someone is not doing his job here, Can you please help me with that?

I am willing to meet anyone to show him/her all the videos and the pictures I have.

Until recently, Vons used its personnel to deliver groceries ordered online. It was exemplary. Drivers had Vons refrigerated trucks, with special dollies that could hold at least 15 bags. Deliverers would not accept tips, saying that was Vons policy. They knew how to use the keyboard at the lobby door to gain entrance.
Then Vons switched to using (in my location, possibly others) DoorDash to deliver its orders. Not a single DoorDash order has been satisfactory. Examples:
-Because deliverers must use their own vehicles, frozen foods are often melted.
-A bag of groceries was missing. Vons said they sent it, so it was probably forgotten in a DoorDash driver's car.
-One driver didn't speak English, and couldn't figure out how to use the entry keyboard. I tried to help him over the intercom, but communication was impossible.
-Drivers have no dollies. A driver had to make numerous trips to deliver 13 bags to my apartment.
-Tips are virtually required. I pay them willingly, but it adds to the cost of the groceries.
-If you tell Vons customer service of problems with DoorDash delivery, they say they (Vons) have nothing to do with deliveries; they fill the bags, and DoorDash picks them up.

It is a foolish policy by Vons; they may save $, but they lose customers. I used Vons for grocery delivery since the start of COVID precautions. I'm switching to Whole Foods, which uses Amazon for deliveries.

My husband bought roses for me for Valentine's day on 2/14 purchase time between 3-4pm. When I opened the roses all the pedals just fell off. Obviously I wasnt going to return them the day of Valentine's so we did today and both my husband and I went into Vons at different times; on 19th street in Rancho cucamonga ca 91701 but neither the supervisor nor the cashier that remembered my husband there the day prior buying it from him wouldnt do anything about it. I, Mrs. Walsh have been shopping at this Vons for over 20 yrs and we're NEVER going back again. The fact that they gave us such a hard time to give us back the money for dieing flowers purchased on Valentine's day.
All because my husband didnt keep his reciept nor use his vons number because that was the ONLY item purchased which he didnt expect to have issues with! The sign even stated freshness gauranteed!

The cashier even remembered him but they did NOTHING to assistance! Very very disappointing!

Supervisor Chris and cashier Julian

I shopped the specials and coupons including buy one get one free for Ritz Crackers, Nabisco Chocolate Chunk cookies and other products and more than 60% was charged wrong. I was overcharged by $23.00 on a 63.00 purchase and had to stand at the register going over all the overages for 10 minutes following checkout. This is disgraceful and I will never shop at vons again the "computer" is not to blame - people are - and this overcharging problem is not the first time this has happened to me - only the latest and by far worst yet! You should not be in business when your customer has to take time to check every item purchased for mistakes and rest assured it will the last time I experience this at vons. Ralphs is way better at controlling their business and I have never has do doubt the purchases I make. This is a disgrace. I am on cal fresh as well so every dollar counts!

I was forced to buy the Safeway O brand WHOLE BERRY Cranberry SAUCE because there wasn't any other kind. What I got in the can was a watery and overly cranberry flavored substance that could have been drunk through a straw since there wasn't a single whole berry in it. I am very disappointed and would like a full refund sent to my address below. Please see the pics below to witness the watery mess you want to call whole berry cranberry sauce🤮
Williams
4362 St Cloud Way Unit 3
Oceanside, CA. 92056

It has been a struggle for online shopping with Vons-Albertsons. The purchase system involved in ordering online an delivery is too difficult on the consumer. The customer has to check and recheck status of the amount charged and paid. Usually a nominal amount is charged to your account until the order is complete, delivered, and the True Full Charge is known. Now, Vons has decided to charge the full amount of the purchase, immediately. So if your "rewards" and coupons, etc. are taken off or (which happens every order) there are substitutions or items missing, the Real Charge can been $100 difference on a $150 order. So the store get to keep the charge interest (example $100) for a few days (which would be huge with many people ordering) and then will either delete the current charge and replace. Who can tell? This system of payment just started. Probably will stop ordering for delivery online from this company.

I purchased a $500 debit card yesterday from Von's in Henderson (89052). I have tried to activate the card on my cell phone, by calling, and also on my PC. I have tried different phone numbers provided by Netspend but I have had no luck.

In short, I have not been able to activate the card so I am basically out of $500; the store manager won't help.
Ashok Singh
[protected]
2813 Botticelli Dr
Henderson, NV 89052

I live under a mile from your store on san fernando mission / balboa in the san fernando valley. I've been as patient as I can with this meat department. I've been shopping here since oct 2019. Not long but long enough. They are always out of meat add product and tell me the same thing each visit. You have to be here by 2 lol. Omg really? I managed meat departments for 22 years and maybe twice a year ran short on meat ad items. This manger is so bad that today when I showed up they had 100 packages of thin cut ribeyes and zero thick or even regular cut. I'm done wasting my time here. You've lost a customer. But if you like I will train your manager at this store before you lose more of me. My phone is [protected]. Name is jim harwell. You are welcome to contact me when you've let this manager go. You lose 2, 000 minimum weekly in sales in meat at this store. You lose 50 a week from me alone.