Management/coupons
I took the time out of my day on monday, sept 11thand have heard nothing.. I have shopped at the torrance store for 20 plus years, just about every fri of every week. I am seriously questioning my consumer dedication!, I am looking at the results on your website and reading the ratings which gives me a clue as to no response!. I have personally worked in...
Read full review of VonsCashier
9/16/23 On Friday 9/15/23, I went shopping at my local Vons Store #2033 4500 Coffee Road, Bakersfield California. I was shopping getting my Just 4 U items and trying to "clip" items from app on my phone. I couldn't get an item to accept, so this nice person Jennifer seen me in the isle with my ad trying to get it to work, she stopped and tried to get...
Read full review of VonsEstablishment treating me differently when I write a check. All my checks have been good.
At this particular Giant Eagle in Madison, Ohio they have a rule no more than 7 a week. I dont carry money or a debit card so I write good checks never have i had a bounced check. They repeatedly humiliate me in front of other customers and other employees when my check needs a override and they set it up so my check makes the whole computer system go out...
Read full review of VonsSelf Check Out
The Von's on Glendale Ave in Glendale CA has started have no or one check stand open to force us to use Self-Checkout. I am a senior and you are penalizing seniors and disabled by forcing us to use self checkout. I left Ralphs and moved to Vons because of the outstanding service I received in the checkout stands. I now feel like I need to move on to another store to find a place that allows its customers to chose between regular checkout and self checkout. I love Vons but I left last time you tried this and returned when Ralphs followed suit. I will not hesitate to leave again unless this problem is remedied.
Desired outcome: Have more check stands open. You already have 15 or less item stands (the only one open today which makes no sense whatsoever), maybe a senior and disabled stand.
Customer service
The cashier/ acting manager ring my order through with even looking up at me...after processing my order never looked up and told me my total...gave me my receipt still no thank u or [censored]...I said 'I don't even get a thank you'..nothing...if I'm spending over 200.00 a simple thank u is in order...very unfriendly staff..plus the shelfs were kinda bare.. no whole chicken in the meat department...I won't be going back to this location anytime soon
Desired outcome: Educate some friendly customer service
Overcharging on combo special
I came in after a bike ride last week of September inquiring about their $8.99 combo lunch deal. There was a heavily tattooed male in his early 30s who helped me. He showed me that the combo plate fits inside of a black to go container that fits the size of small sandwich. He said you get one piece and 2 sides and I was thinking are you kidding me? For...
Read full review of VonsCashier at store 562 long beach
on Sunday 7/30/23 paid groceries Anthony cashier asked me if i needed bags I said no I have my own he gave me my receipt, and I waited for him to bag my groceries then he started helping other's and my groceries they were still on the counter belt after he helped 3 customers I asked him what's going on with my groceries and he told me that instead of me...
Read full review of VonsSupervisor at store 2250 7/29/2023
This man was approached not once, twice, but three times by 3 cashiers to please help resolve my issue of simply correcting a $5 discrepancy--I waited more than 30 minutes before leaving without resolution. I witnessed him disregard these requests and instead choosing to stay at the self-check out line where he was not busy at all until I approached him he...
Read full review of VonsClosing early
After getting off work at 1030 pm and rush to my local vons to grab 1 pack of hot dog buns for myself and my husband to make something to eat for us, I arrive at 10:54 and this location is already closed and turning me away. I depend on your locations closing at 11 pm. I would hope that this is not something that you encourage your store managers to do. Now...
Vons pharmacy the manager nah
I would like a call back from the chief I've been experiencing time and time again at Vons pharmacy on gaffey and 12ths St San Pedro CA 90731 with the manager NAH she makes me feel very uncomfortable I'm stressed from anxiety and panic attacks I always get one when I get there he's very unprofessional sometimes on medication is short he tries to tell me...
Read full review of VonsRebate program with neptune holdings white claw
On 6/16/23 on 15:29 we made a qualifying purchase of 12 cans of White Claw. The receipt indicates a digital rebate is under review and NO other digital rebate item is represented on this receipt. We called today to check on the status and despite our knowledge that we did have this coupon clipped and that we did buy the product we were told that the coupon...
Overall customer service, especially in the Deli department
There have been many times that the deli dept. has provided very poor service, like the time that the woman behind the counter told me they didn't have ANY turkey available at the time I was asking for it. I brought it to her attention that there were 2 untouched/new ones in the very front of the case, in front of me, and I offered to open the case and hand it to her. At that point she really didn't have a choice but to slice the deli meat. That's just one example, problems occur nearly every time. I make it a point to pick such things up at Sprouts or Jensens' Market. Yes, those markets are in another county and requires planning, but that's my only option.
Yesterday, I hadn't' planned and needed deli meat for lunches today. So my husband and I went into Vons in Yucca Valley, just for deli meat. We went to the deli counter and there wasn't anyone in sight at either the deli counter or the bakery counter that it next to it. We called "hello" no answer. We waited 20 minutes and I decided to go to the front checkouts and ask for service. The male checker told me that there should be someone over at the deli counter, basically blowing me off. I told him I'd go back there again. I went back and walked into the bakery area, behind the counter and called. There wasn't anyone in the area. I walked back to my husband and we were talking about what could be causing this issued. A young woman walked by us, looking down, I said excuse me, no response, again louder I called "excuse me" and she stopped. I asked her if there was anyone in deli? And she said no. She said that the staff for that dept. was on a lunch break for 30 minutes. I stated that we had already been there 20 minutes and then she corrected herself and said they had a 1 hour lunch break. I asked if I could take some deli meat back to the meat dept. and ask them to slice it, and she said no. I said well how am I suppose do have the meat sliced, and she said well I could do it, but I'm busy, and she walked away. In disbelief, I decided to select a pkg of pre sliced meat, NOT what I wanted. I went to the checkout, deliberately not the man that was rude before. It was a quick transaction, only the one item. My checker (Inez) asked me about my experience and I told her. She didn't seem able to believe what I told her. She took my receipt and walked back to the bakery dept, I was right behind her. The young woman that told me she couldn't help me was just standing in the area, not busy with any task at all. Inez started to talk to her and she told Inez a completely different story, so I spoke up and said that isn't what you said, and the argument began. This young womans name is Jessica. She was pouty when Inez told her not to argue with me, and she glared at me. This is unacceptable. Period.
The management at this store has been sub-standard for many years.
I will share my experience with everyone, but I'm certain I'm not the only one with a story.
Desired outcome: I would appreciate a response.
Vons delivery
On june 19th I order food for delivery from Vons. They delivered my entire order to another apartment. They said I would have a refund in 5 to 10 days. Today is 10 days, no refund. I called a bit ago, the rep told me the refund was never requested nor was the delivery marked as bad. The he said I will have to wait another 10 days! I need food now!
I chatted with several reps over the last 10 days, and each one assured me the refund was on the way. And it had never even been processed in any way. I am also complaining to the FCC, and any other agency I can find.
Desired outcome: I WANT MY $54.34 back!!! I need to give them a new card info. I called, and the guy would NOT TAKE MY NEW CARD INFO. Then he hung up on me.
Employee Threatening Customer 6/26/2023
While checking out my husband glanced over toward the exit in the same direction of an employee Chris Humphries. This employee started talking smack to my husband for looking at him, he was upset because his co worker was sent to the back to wake him up so he could help the cashier (manager) since the line was really long. The manager and another employee...
Read full review of VonsGrocery pick-up service
A good while back when I was getting grocery pick up orders in the midst of the Covid-19 pandemic it was during a rainy day. (Nothing severe, just typical rain). When I pulled into the parking spot to pick-up my grocery order, the employee requested that I drive up to the front row of the store so she didn't have to get wet in the rain. She acted like the...
Read full review of VonsChecking out
On June 17,2023 I did a very large order it was approximately 960.00. My husband I am have been shopping at Vons for almost 40 years. This specific time the checker was very rude. Because I had so many groceries my husband took out our first cart to unload the groceries, she rudely said we don’t do that until the order is completed, which is fine but it wa...
Read full review of VonsService
I went shopping at Vons today and the. total was just a little bit under $85.00. I provided my Vons club card and recieved a 15 cent discount. I didn't purchase that much but what got me was I was 18 cents short and they would not let me slide. They would not. My mother has been coming to this Vons since as long as I could remember and I'm 50 years old...
Read full review of VonsCredit card charge/said declined but still took the money out of my account.
I visited the Vons located in Huntington Beach today and with my purchase, I tried to pull money out of my account. The transaction was declined, so I used my Apple Pay even though there is plenty of money in my account. My apple pay was declined as well and the customer service rep at the store stated that is a "global" issue that all Vons are having with...
Deli counter
I was shopping at The Von's in Camarillo, CA on Arneill Rd. Today at approx. 2:30 PM. I went to the Deli counter where the Salads are, 1 Lady was filling the Bins on the hot side, so I waited at that moment another lady walked up, looked at me and kept on walking. So I asked can I get Service here, the Lady turned around and kept on walking. I left and I...
Read full review of Vonscharged for recyclable bags when I bring my own bags
On 6-3-2023, I shopped at Vons store 2701. After leaving the store, I noticed a charge for 5 recyclable bags. I always bring my own. Time on receipt is 14:02. This is not the first time, I am never asked if I need bags. One can clearly see that I brought my own bags. I spend over $200 every week in groceries. Is this a new policy of some kind? If so, I...
Read full review of VonsAbout Vons
Most discussed Vons complaints
Over pricingRecent comments about Vons company
Over pricing
King Soopers
188 reviews
Cargill's Food City
163 reviews
Market Basket
36 reviews
The Fresh Market
13 reviews
Pick n Pay
784 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!