Vons
reviews and complaints

The Von's on Glendale Ave in Glendale CA has started have no or one check stand open to force us to use Self-Checkout. I am a senior and you are penalizing seniors and disabled by forcing us to use self checkout. I left Ralphs and moved to Vons because of the outstanding service I received in the checkout stands. I now feel like I need to move on to another store to find a place that allows its customers to chose between regular checkout and self checkout. I love Vons but I left last time you tried this and returned when Ralphs followed suit. I will not hesitate to leave again unless this problem is remedied.

The cashier/ acting manager ring my order through with even looking up at me...after processing my order never looked up and told me my total...gave me my receipt still no thank u or [censored]...I said 'I don't even get a thank you'..nothing...if I'm spending over 200.00 a simple thank u is in order...very unfriendly staff..plus the shelfs were kinda bare.. no whole chicken in the meat department...I won't be going back to this location anytime soon

There have been many times that the deli dept. has provided very poor service, like the time that the woman behind the counter told me they didn't have ANY turkey available at the time I was asking for it. I brought it to her attention that there were 2 untouched/new ones in the very front of the case, in front of me, and I offered to open the case and hand it to her. At that point she really didn't have a choice but to slice the deli meat. That's just one example, problems occur nearly every time. I make it a point to pick such things up at Sprouts or Jensens' Market. Yes, those markets are in another county and requires planning, but that's my only option.

Yesterday, I hadn't' planned and needed deli meat for lunches today. So my husband and I went into Vons in Yucca Valley, just for deli meat. We went to the deli counter and there wasn't anyone in sight at either the deli counter or the bakery counter that it next to it. We called "hello" no answer. We waited 20 minutes and I decided to go to the front checkouts and ask for service. The male checker told me that there should be someone over at the deli counter, basically blowing me off. I told him I'd go back there again. I went back and walked into the bakery area, behind the counter and called. There wasn't anyone in the area. I walked back to my husband and we were talking about what could be causing this issued. A young woman walked by us, looking down, I said excuse me, no response, again louder I called "excuse me" and she stopped. I asked her if there was anyone in deli? And she said no. She said that the staff for that dept. was on a lunch break for 30 minutes. I stated that we had already been there 20 minutes and then she corrected herself and said they had a 1 hour lunch break. I asked if I could take some deli meat back to the meat dept. and ask them to slice it, and she said no. I said well how am I suppose do have the meat sliced, and she said well I could do it, but I'm busy, and she walked away. In disbelief, I decided to select a pkg of pre sliced meat, NOT what I wanted. I went to the checkout, deliberately not the man that was rude before. It was a quick transaction, only the one item. My checker (Inez) asked me about my experience and I told her. She didn't seem able to believe what I told her. She took my receipt and walked back to the bakery dept, I was right behind her. The young woman that told me she couldn't help me was just standing in the area, not busy with any task at all. Inez started to talk to her and she told Inez a completely different story, so I spoke up and said that isn't what you said, and the argument began. This young womans name is Jessica. She was pouty when Inez told her not to argue with me, and she glared at me. This is unacceptable. Period.

The management at this store has been sub-standard for many years.

I will share my experience with everyone, but I'm certain I'm not the only one with a story.

On june 19th I order food for delivery from Vons. They delivered my entire order to another apartment. They said I would have a refund in 5 to 10 days. Today is 10 days, no refund. I called a bit ago, the rep told me the refund was never requested nor was the delivery marked as bad. The he said I will have to wait another 10 days! I need food now!

I chatted with several reps over the last 10 days, and each one assured me the refund was on the way. And it had never even been processed in any way. I am also complaining to the FCC, and any other agency I can find.

I am writing in regards to the extremely poor customer service I had received during my visit to the Vons in Montrose 2039 Verdugo Blvd

Montrose, CA 91020

I saw an employee in their car smoking and snorting substances, I ignored that and kept walking into the store to do my shopping. I only had to get about 6 things. I thought this would be a quick trip. When I approached the checkout there were two VERY long lines. Once my shopping was done I went to check out and the same girl I saw in the parking lot was on register. Not only did she smell like weed she was the rudest employee ever! I finally got to that cashier she was being aggressive with my items, snatched my card from my hand and just constantly sighing, had this horrible attitude that you can just see it on her face. I am appalled at this behavior from the manager and worker. I firmly believe that such conduct is unacceptable and goes against the professional standards and code of conduct expected within Vons. It is crucial that immediate action be taken to address and rectify this situation. I kindly request that you conduct a thorough investigation into these matters and take appropriate disciplinary action against Karen g based on the findings.

Please in 1973 Pedro Smith my Uncle helped tile the floor at Stockdale Ca Vons grocery store.

1 War started among holy war followers King Pack farms who money I ask please Thank you for the sopping please I restrain Sonia Richard Franco and Ofilea Franco Arrendodo her cousin Jose Arredondo ruined my freedom in a grocery war issue. 3 from 1980 to 1990 I delivered King Pack farms briefs for Chase Bank I only ask for a employment reference please I am not apart of the Ramirez family thier an embarrassment BCV — [protected] Sonia and David Torres used store cameras to ruin my daily files and views please investigate my divorce single only please [protected]. [protected] a car please GED Thanks.

I went to drop off a prescription at Vons on Murphy Canyon:3550 Murphy Canyon Rd, San Diego, CA 92123.

I would like to say that the pharmacist "Sara" was very rude. She asked me to come back in 45 minutes just to check for me how much the medication will cost me. I came back after 45 minutes and she told me in a rude way and not even saying sorry:" I did not get a chance to check yet, have a seat".

She had two other customers while I was sitting that she talked to and processed their request, then she checked mine.

She needs to know how to treat customers. It is because of her, I would never go get my prescription at Vons again.