Vodafone — prepaid to postpaid
I was having a vodaphone prepaid connection since 20th April 2007 onwards and was very much satisfied with the services.
I was approached by a representative of Global direct on 04.04.2008 for changing my prepaid vodaphone connection to postpaid connection.I paid Rs.300.00 in cash.She issued a cash receipt GDAR 9871 CAF NO: [protected] SCHEME:P2P
Thereafter around half a dozen verification calls came to my mobile and land lineat my office.Then a person came on 17th april 2008 thursday morning and asked whether I got the sim card.
On the same day after 7 pm my sim got deactivated.No incoming and outgoing calls .Since I am not having any other connection at my residence I was put into much difficulties since I was not informed of the deactivation.
Next day I contacted Global direct and was informed that I will be provided with a new sim card by evening.Eventhough it was a holiday I waited upto 7 pm for getting the card.No card was delivered.
Next day(19.04.2008) again I contacted them I was assured that I will be given a new sim card by 5 pm.Being a saturday I was having a halfday duty in my office but to get the card I waited upto 7.30 pm to no results.
Next day was sunday and nobody in their office was answering my calls.
Today is monday 21st April 2008.Today morning also I contacted the office and Ms.Alpha informed that the card will be delivered today.I dont know whether I can trust them.
In this circumstances will you please inform me the reason for deactivating my sim for 5 days from 7 pm on 17th April to today the 20th April 2008
Who will compensate me form my mental agony for not contacting my family in kerala for all these days.
If this is the service they are offering in the starting then what will be the kind of service I am getting afterwards
I request you to kindly investigate and revert back
Their address is GLOBAL DIRECT
CD HOUSE GR FLOOR UNIT NO 1 & 2 126 MATHURDAS MILL COMPOUND N M JOSHI MARG LOWER PAREL MUMBAI 400013
TEL : [protected]/[protected]
Federal bank ; Funds and investment branch
1st floor ; R Bahadur mansion
32 B S MARG