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2.0 435 Reviews

Vodafone Complaints Summary

109 Resolved
326 Unresolved
Our verdict: When using services from Vodafone with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Vodafone reviews & complaints 435

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ComplaintsBoard
A
12:00 am EST

Vodafone delay in activation, harassment

Vodafone new postpaid cell phone connection applied for and charges deposited at Vodafone Essar Digilink Limited,8 Shahnajaf Riad,Lucknow-226001,UP,India on November 26 vide receipt No.2386.

The new connection number [protected] advised by the company people in writing on the receipt communicated to friends in India and abroad incurring an expense on Rs.511/-

On Dec 2,2007 a new connection number was allotted([protected]).Thus my expenditure in communicating the earlier advised number was put to waste.

Till now ie 7am IST on Dec 4,2007 the connection is not activated.In anticipation of the number to be acivated by Dec 1,2007 as assured by the Vodafone staff,I surrendered my 5 year old Reliance Cell connection and still remain without cell phone due to inefficient and insensitive service of much hyped and widely publicised Vodafone services.

Let my wasteful expenditure of Rs.511/- and deposited amount of Rs.599/- be refunded so that I may now have option to move to more efficient cell phone operators in the market.

-Anil Kumar Misra
Chetnalok,
2/122 Vikasnagar,
Kursi Road,
Lucknow-226022
U.P.
India
Landline phone +[protected]

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ratheesh kumar kk
, IN
Jan 31, 2009 9:54 pm EST

i have already a pre paid connection and four days before i applied for chaging that connection in to post paid connection but till this time the connection is not activated. more over the pre- paid connection deactivated.my number is9645656886.take necessary action to activate the post paid connection.

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Komal Chauhan
, IN
Jan 22, 2009 2:31 am EST

I have 20 days before buy connection of vodafone but they donot activate the connection. my new vodaphone no.is [protected]. Plz respond me on my mail ID komal_osa1@yahoo.co.in

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rajesh kumar
,
Dec 17, 2007 1:53 am EST

I have just two days before buy connection of vodafone but they donot activate the connection.

ComplaintsBoard
M
12:00 am EST

Vodafone activation of caller tune without request and deducting the balance!

I had called a friend, who had a caller tune. After disconnecting the line I received a msg from 56789 informing me that my caller tune has been activated. I immediately called the customer care of Vodafone, saying I don't want the caller tune and I've not requested for it. The customer care executive bluntly replied that I copied the caller tune by pressing a * button on my mobile (which I've not done), anyway first with the benefit of doubt I kept quite. And a balance of Rs. 45.00 was deducted from my account.

I called the same friends number after a week, but this time I've taken at most care not to press any buttons. As soon as I disconnected the line, the same msg from 56789. That my request for caller tune has been accepted and will be activated, again I have called customer care and complained but the same answer.

This shows that Vodafone is cheating people and taking away their prepaid balance on some pretext or the other. The customer care executive are not well trained, they do not use International morse codes like alpha, brovo, charlie for the alphabet. The customer care of Vodafone or Hutch is no customer care only it is customer looting and very rude customer care executives.

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Yogesh Sawant
, US
Jul 30, 2020 2:14 pm EDT

Vodaphone is adding unwanted services and it's charges without client consent.

https://www.news18.com/news/india/vodafone-to-pay-rs-5k-for-starting-hello-tune-without-consent-515644.html

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ayi
, NG
Nov 15, 2009 3:35 pm EST
Verified customer This comment was posted by a verified customer. Learn more

thats what they do to everybody.their product is not even good.but still yet they wont respect theirselves. they will still be cheatind and bankrupting people.they need to inprove on their product

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Dushyant Sharma
, IN
Jul 21, 2009 11:50 am EDT

Vodafone is obviously being unscrupulous about this. This is a perfectly legitimate complaint and should be attended to by TRAI immediately.

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ankit kalhan
, IN
Jul 14, 2009 6:57 am EDT

respected sir/mam
i recharged my number with rc50. then i got rupees 46 in my phone.i registered for sms pack of Rs 5 but i dont get my messange pack. then i call to 111 but they hold my phone and then disconnect my phone. then they start cutting my balance from phone. they start chat service and callertune. i neither said to them for that nor i send any message to them. they make my balance -20 RS . THEN after 5days i rechare my phone with RS 20 after 1 day they again subtract my balance with some services .and now my balance is RS -1.i dont use any services. the name of ur employ is nitin, ajay . but there are two more but i forget their names .my number is [protected]. i want my balance back..
yours faithful
ankit

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dinesh kumar
, IN
Jun 13, 2009 3:42 am EDT

i am dinesh kumar, my vodafone no [protected]. The customer care service is very poor . The customer care representaters does not guide the customer so well. I am also in a problem that the cusomer care 111(tollfree) no cannot received from the representers.

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Raja Poswal
, IN
May 18, 2009 1:37 am EDT

i am Raja my vodafone Prepaid no is [protected], i am just looking for the call detail of last 2 month, will u be able to please e-mail me the list.
Thanking u

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nikz
, IN
Dec 29, 2008 2:49 am EST

i also faced a similar problem.they have activated my callertune without any request.They are such big cheaters.i have 2 leave 2moro and i am left with no balance.they did it to negative.m helpless now.no source to get my phone recharged.such bloody dogs..They must go bankrupt ina few days..

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pfuno
,
Dec 04, 2008 7:17 pm EST

i hope that vodafone will become bankrupt...i'll be the happiest man alive then...

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pfuno
,
Dec 04, 2008 7:15 pm EST

i agree with all of you guys..I'm also having the same problem with vodafone. I always recieve about 5-8 unsolicited, voice recorded, commercial calls from vodafone..after i reject the call i use to recieve a mess from vodafone saying this or that song has been added as my caller tune and this amount has been deducted from my balance... and when i complain to the cust care they say that i must have pressed some keys which i know i never did..i know that its daylight robbery by them... i'm just waiting for the right time to hit them back.. Vodafone sucks... they suck real bad...I'm shifting to Airtel for good and all my friends are too...

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vinita vasishtha
,
Nov 20, 2008 11:56 pm EST

Respected Sir/Mam
I m Vinita Vasishtha, your valuable customer...last night i have gotted wrong information about the coupon of 1000 minutes...to your customer excutive...L m thinking to complain against vodafone in the consumer court because i, ve all the evidence which is enough to gain in the case in my favor.The customer service is poor.The customer care representative does not guide the customer so well...I, ll take solid action against to vodafone in the cunsumer court...Your customer excutive doing this mistake again end again..Send the reply now ...

ComplaintsBoard
P
12:00 am EST

Vodafone misguided by vodafone

VODAFONE through global direct sent some people at my residence for converting prepaid to postpaid.Since the tariff plan they offered was good so i changed it,but i did not get the plan that they had promised.I was promised 100 sms free every month which i never got.Why is vodafone cheating people?Is this their way of selling services by doing a cheap lying buiseness.The name of the executive is Shweta no.[protected].(global direct),mumbai .Please take some action

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Juan Fernandes
, IN
Aug 14, 2010 6:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Some days back, few representatives from Global Direct came to my place and sold me a card, it was actually like he forced me to buy it. One of the representatives name was KAMLAKANTH and his phone no. [protected]. I was told that they had a scheme in which if I pay Rs.700 as deposite i would get a prepaid vodafone connection with 14500 seconds free and 350 SMS free and plus I would get one more card free of cost and get 12000 seconds free on it plus i would get two assured gifts in 18 to 20 days of purchase. Gifts include laptop, camera, watch etc. I recieved the cards in a few days through courier, but they were postpaid cards with no visible offer on them. After that I have called this representative KAMLAKANTH several times but he didnt answer. When i recieved the bill for the cards i called the rep from a different number he recieved the call but as soon as I told him my name he hung up and switched off his cell phone. when I tried calling the other numbers on the bill even they were off. I cant believe that a reputed company like vodafone works with frauds like these. Global Direct is a fraud company and and vodafone should not let them market their brand. Thanks to Global Direct I have stopped using the vodafone cards and dont plan on doin so in the future aswell. I have also told my friends and relatives to beware of these frauds.

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Samir Gada
,
Dec 16, 2007 11:34 am EST

GLOBAL DIRECT, one of the worst selling agents. The executive do not clarify everything properly. When asked to give in writing on Letter Head they would not do so. When i call Vodafone during that time, they say go ahead as they are their DSA. I am supposed to get a gift against the payment of Rs. 600/- to GD. Tried calling Global Direct on the nos. mentioned on the receipt, but you would be lucky if you get thru. Or you are kept on longgg hold. The executive Manish's no. ([protected]) says "you seem to have dialed a wrong number".

I was said i can avail of SMS offer (Rs. 30/menth). Now they say it is kept on hold. Repeated calls to Vodafone does not heed anywhere. If Vodafone cannot help the subscriber, they should not ask payment from subscriber but from Global Direct. The service of Vodafone has gone worse in last few weeks. (Ever since from hutch to vodafone).

God save from them.

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sweety sharma
,
Nov 30, 2007 4:28 am EST

I bought one world calling card worth rupees 700/- in which call rate is 3.20 per minute in SOUTH EAST ASIA. I confirmed thrice from Vodafone care whether i can call through this card in Philippines @3.20 per minute or not, and Vodafone care assured me every time that it will charge me the same. But now I have bought that WCC and it is charging me 9.20 rupees per minute. What is this. What is the use of your Vodafone care? Are they only mean to misguide people? Please take some action.

ComplaintsBoard
O
12:00 am EST

Vodafone useless process of customer care, nodal, and appeal auth.

am Om prakash Ahuja one of the customer of "Vodafone" having a mobile number-[protected] and [protected] is continously suffering from the worse services just because of Useless "Customer care and Nodal serices". only from last 8 or 10 months just a short tenure.
My purpose of writing is only to tell other people of vodafone how much Useless company managment you are having in delhi, no one is sincere here in working.
I am trying to contact Appeal auth of delhi from last 8 months but wont be able to contact,every time for the prblm resolution i have to wait here just bcoz of useless customer care and worse nodal team.
I have made a latest visit on Dwarka Vodafone store delhi to submit appeal but they people rejected and refused to accept my appeal and for a complaint resolution they people took 6hrs and at last after 6hrs they people are unable and wasted my time.
This is not a question of one time every time for a prblm,i feel helpless bcoz Yours Delhi services,like customer care and nodal and even appeal foounds to be...worse.
Again-2 how many time i wrote to you poeple. if one one who is having or feeling guilty paass this msg to all india operation head ,or to concern person. I do have a wish to use the services but not bee able just becoz of process.
I have marked email to Nodal,Appeal and also to care but no revert from Appeal.
Or other wise to tell me how should i contact to concern person. i already losted my lots of time and even money.
MY remain or unsolved prblm are :
my prblm are as follows:
1) I am not aware of the charges of sending Email, Reciveing attachments,doing Fax and about making distribution list,abt notification alerts
abt the significance of Buisness hours,wt effect i found when i change my buissness hours and days,how can i revert email through voice ivr, how can i send voice mail and in which manner Mobile Terminator will recieve
2) Currently i am facing a prblm that i am not recieving notification alerts, also there is some technical prblm whn i dialed 131 and move for changing buisness hours through cell
3)My major and main prblm is Your Customer care, i have given you a lots of feedback in regard of customer care services,specially in respect of your some responsible person like Amita, Premlata parihar,sanjoy Team,Rm. vishal gautam, Parul Bakshi,Sonika gaussain and suresh bhati but wt i found no change same things and useless serivce are on way,
For i a valid concern i have to make a N number of call in customer care serivce and wt u people do with the call
1) Your front executive dont know abt the concern, they people dont have a complete knowlege regading product service as in regard of lack of knowlodge they people start arguing with me and waste my time
2) Most of the time they people dropped my call and even forget to pur intraction in account as a result i have to reveal the whole story to some one else
3) When call is transfer to some senior person like Anu shree,Gargi,Sanjay khan,Saurav mittal,Niti,Shubham and lots of person are present there, instead of answering me in reagad of my query they people alway revert :Sir give us next 24 hrs i will give u a call back and after 24 hrs there is no such person is available so again wastage of time and energy,and as a result i have to made a lots of call
4) Your concern team is dont have a such a good knowlege and even your All the vodafone store which i have visited in Past found to be uselees and dumb in regard of knowledge,The people dont have infro regardng the serivces and even your concer team persone bhawna made a call in past and without being loooking inot the matter wt prblm customer is facing and wasted my time and told to me for your concern i need a time i will give you a call by the next afternoon, i dont know whn afternoon of vodafone is going to be over

5) Right now tell me wt should i do in the hour of emergency,customer care is not available to me and nodal and appeal authority are also seem to be useless, wt i observe the company process is just doing a wastage of time and money.
I am not aware of the services which is running on my number [protected], and even in past i made a visit on the Hutch shope situated at sout ex. there i have a words with Mr Augustin and he told me that in the month of october or after six month you will get M2M pack free for the next six month,but there is no such records as per your customer and even the request is fwd to concern team.
You people are providing lots of frustration to customer and no one is looking in to the matter and every time you people barred my customer and whn ever i asked your company for appology no person come out and do appology.
Wt exp i am having in front of me that vodafone and hutch the multinational companies are working in india for only profit and even the indian employe are also doing the same,just becz either they dont have self respect in front of the company or wants to be shameless and to help company for exploitation.
YOur frustrated customer
Om prakash ahuja
m-[protected]

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suman
, IN
Mar 14, 2009 3:53 am EDT

hi i am suman please returen my blance which is deducted on 14th rs 50.00 my mobile no is [protected]

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Ankush Kr. Dhiman
,
Jun 06, 2008 11:54 pm EDT

My no. is +[protected]. Something wrong happened with my No. and so I am not getting any call from my Brother who is residing at Kolkata and whose cell No. is +[protected]. Kindly check out at your end and do the needfull.
Thanking you,
Yours faithfully,

Ankush Kr. Dhiman

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mrs. Manisha Ramesh gandhi
,
Apr 29, 2008 10:44 pm EDT

I totally agree with the complaint, not only this but with entire complaints against vodafone. Company vodafone is not atall interested in providing fair service to its customers but they are only interested in harassing the comman people. I suggest that trai should take up the matter.

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Gagan
,
Dec 20, 2007 4:48 am EST

Worst Services.

We had taken 17 connections from Vodafone, and given the request to activate DATA CALL Service on the numbers on 5th December, but till date no ACTIVATION.

If anyone tells me where should we go for complain. As the senior people there are saying what ever you want to do you can do but do not disturb them.

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Gitaram Likhwar
,
Dec 02, 2007 8:09 pm EST

Similar is my case from Mumbai

ComplaintsBoard
G
12:00 am EST

Vodafone customer disservice

This is a clear and detailed narration of the entire episode of my harrassment by vodafone / hutch. if anyone can really help me with an advise as to how we need to proceed on this and counter such ridiculous customer attention issues by a service provider. that would help the entire user community a lot.

Instead of making this as a formal complaint, i have just copied the entire series of mails exchanged over the last one week, looking and in fact begging for service from vodafone, to address a genuine complaint of mine, wherein i was being harassed for no fault of mine. even today, ultimately just to ensure that i am not on the roads, i have still made the payment today by credit card for the second time, even without receiving any clear explanation for the non-acceptance of my first payment.

Here you go...

Dear ms. saranya

Yet another proof of vodafone / hutch prioritised attention and customer care. the entire string of my correspondence is traced below, which has been going on since 9th nov 2007, which is now almost a full week's story. but for the autogenerated acknowledgements, i have not received any reply from your side.

You are the nodal officer and ever since my first mail on this subject, i have also intentionally been marking a copy to your appellate authority. now both of you have really failed in your customer feedback / service commitments. now do i really have any other point of contact within vodafone / hutch, to whom i can really address my problem and look for explanation or resolution or atleast a feedback?

The latest turnaround in the entire episode now is : because of your lack of response and vodafone / hutch's demonstrated past track record of taking unilateral decision on deactivating services, i have been forced to behave as a coward customer and i have gone ahead and made the payment again today through credit card, for which i have received a transaction number and also a thanks message acknowledgement confirming the payment.

But when will your service really begin to focus on understanding and addressing your customer and their needs? i really feel you guys do not deserve a place in the service industry.

Thanks and very high regards
Ganesh

From: acknowledgements [mailto:[protected]@vodafone.com]
Sent: monday, november 12, 2007 11:48 am
To: [protected]@eprocorp.com
Subject: auto-acknowledgement: will my problem be resolved? or pending resolution, will my account get deactivated, as has been unilaterally done in the past? mobile no. [protected]

Dear customer,

Thank you for writing to us.
This is an automated response to your e-mail. we will respond to you within 2 working days.
If you want us to update your email id in our records, please send us an email or sms to 111(toll-free).
Open up a world of convenience on your desktop! register on my vodafone i.e. www.vodafone.in to know more click here
You can also activate/deactivate service via sms. send the command as a sms to 111(toll free) and the service would be activated/deactivated. to view the list of commands click here
In the meantime, if you need any further assistance, please do call us on 111 toll free from your vodafone mobile phone. we'll do our best to assist you.

Warm regards,

Srinath nalluri
Appellate authority
Contact numbers*
Vodafone care : 111 or +91-[protected]
(toll free from vodafone mobile phones within the home network)
Appellate number : +91-[protected]
Fax number : +91-[protected]
E-mail : srinathnalluri.[protected]@vodafone.com
Website : www.vodafone.in
My vodafone
Now you can manage your account all by yourself. by logging on to my vodafone you can
View and analyze your bill/account statement
Pay your bill/security deposit
Change your talk plan/billing address and send us billing and tariff related queries
Request for a duplicate bill
Activate and deactivate services
Activate roaming
Order a new sim card and block your old one
Top
Sms service commands list
To activate/deactivate the following services via sms, you can send the corresponding code as an sms to the mentioned number and the service will be activated/ deactivated.
Sr. no name of service activation code deactivation code sms to timeframe for activation/deactivation
1 national roaming act nr can nr 111 2 hrs
2 vodafone roaming act vr can vr 111 24 hrs
3 basic international roaming act bir can bir 111 48 hrs
4 std act std can std 111 2 hrs
5 isd act isd can isd 111 2 hrs
6 caller line identification presentation act clip can clip 111 48 hrs
7 itemized billing act ib can ib 111 48 hrs
8 voicemail act vms can vms 111 48 hrs
9 call conference act cc can cc 111 2 hrs
10 call forwarding act cf can cf 111 2 hrs
11 call hold act ch can ch 111 2 hrs
12 gprs - postpaid act vl can vl 111 2 hrs

Ganesh wrote:
From: "ganesh"
To:
Cc: ,
Subject: will my problem be resolved? or pending resolution, will my account get deactivated, as has been unilaterally done in the past? mobile no. [protected]
Date: mon, 12 nov 2007 12:57:38 -0500

Dear saranya

This is in continuation of my earlier message regarding the payments made towards the vodafone connection in my wife’s name seethalakshmi. the connection number is [protected].

I have not heard back from you as yet. after i sent out the mail, i received an acknowledgement stating that it would take atleast 2 working days for me to receive a response from your end and accordingly i only trust and hope once again that i might receive some reply from you tomorrow.

However, even if this happens within your stipulated timeframe of 2 working days, i think by then, the damage would have already been done, for no fault of mine. because i already received a threatening auto-generated mail from vodafone, reminding and requesting me to make the payment (once again, even before i receive the genuine clarification sought for) today, failing which my services would be deactivated. but just as it happens usually with your unilateral decision making processes, i think my outgoing facility might not be active from tomorrow. thanks to you and your team, for penalizing the customer, just because you could not respond in time – when i mean time, it should not only be your generalistic timeframe commitments but it should also be customized to suit the timely needs. either you need to keep this auto-generated actions stopped till you resolve open issues or you need to respond faster ahead of these auto-generated actions. anyways, by not doing either of these, only your customer will lose and not vodafone so that should be fine with you.

Spoke to one of your customer care executives mr. veeramani last night (feb 11 2007 at around 10:30 pm ist) and provided him with the transaction references of the debit and credit on my stanchart credit card on 8th nov 2007 for rs.597, which was basically the payment i made against your dues. asked him for the explanation for this reversal, without which i will not be in a position to make another payment. because based on my request, it the reversal is revoked by vodafone and in the meantime i also end up making another payment, i end up with a duplicate payment. this was also agreed upon by mr. veeramani and he assured that he would get back to me with the clear status and reasoning in 24 hours timeframe – reconfirmed as around the same time tonight. nothing as a surprise, nobody called up but for an agency call during the afternoon today to judiciously follow up only for the payment.

Spoke to another customer care executive ms. priya, almost an hour back and yet again narrated my entire history of happenings and with a bit of understanding of my plight, she assured that she would have her team lead call me in the next half an hour. i provided her with an alternate landline number, as well. right now i am at work, and some time back, i had 2 missed calls (which i had to miss since i was on an official call and that was no ideal time for me to attend to personal calls) from [protected]. after my official call, tried calling back and got a reply that this was an inactive number. again i understand that as per standards of normal common sense, if a person is not able to be reached at a given number, we always need to try reaching an alternative number – fundamentals of customer care / service, but i cannot expect all these from vodafone.

Spoke to your customer care again to one of your officers mr. mohanraj. when i was looking to reach priya again, i was given to understand that she had already left since her shift was completed. when i told him of the problem, he reconfirmed my discussions with veeramani and stated that the request has been taken care for a payment update (i am really not sure of the understanding levels of your team – i never requested for any payment update – all i wanted was to know the reason as to why a payment authorized by me against an outstanding was declined by vodafone. only based on this, i can decide on making the alternative payment) and it would take some time for someone to come back. he also assured me that someone from vodafone would call me within 24 hours to discuss on this and since the request has already been taken, my services will not be deactivated.

Now i am just keeping my fingers crossed, looking for the heavens to open up so that vodafone can shower its blessings on me, in responding to some logical and genuine grievance raised by me, for resolving this issue and moving forward.

But some snapshots of your customer service, based on my experiences so far :

1) none of your customer care officers have the acumen to understand a customer complaint in totality
2) neither will they give responsible replies nor will they put a customer across to a responsible person who could really resolve
3) feedback from vodafone will come in only in the manner and time, as is convenient to vodafone
4) feedback from customers also need to be given only in the manner in which vodafone like to receive it
5) customer pays for a service, but is always treated as a beggar at the mercy of vodafone, since vodafone always has the trigger to pull

Amidst my productive time at work, i have penned down this mail, because i am too much frustrated by the cooperation extended by vodafone, at this point of time. certainly i am looking for someone who can really understand the situation and address it to resolve.

But responding or resolving, as has always been, is to your choice and i have no other options but to keep waiting………….

Thanks and best regards,

Ganeshacknowledgements wrote:
Date: sat, 10 nov 2007 09:02:56 +0530
From: acknowledgements
To: [protected]@yahoo.com
Subject: auto-acknowledgement: fwd: fw: reg vodafone outstanding.,

Dear customer,

Thank you for writing to us.
This is an automated response to your e-mail. we will respond to you within 2 working days.
If you want us to update your email id in our records, please send us an email or sms to 111(toll-free).
Open up a world of convenience on your desktop! register on my vodafone i.e. www.vodafone.in to know more click here
You can also activate/deactivate service via sms. send the command as a sms to 111(toll free) and the service would be activated/deactivated. to view the list of commands click here
In the meantime, if you need any further assistance, please do call us on 111 toll free from your vodafone mobile phone. we'll do our best to assist you.

Warm regards,

Saranya s
Nodal officer
Contact numbers*
Vodafone care : 111 or +91-[protected]
(toll free from vodafone mobile phones within the home network)
Nodal officer : +91-[protected]
Fax number : +91-[protected]
E-mail : saranya.[protected]@vodafone.com
Website : www.vodafone.in
My vodafone
Now you can manage your account all by yourself. by logging on to my vodafone you can
View and analyze your bill/account statement
Pay your bill/security deposit
Change your talk plan/billing address and send us billing and tariff related queries
Request for a duplicate bill
Activate and deactivate services
Activate roaming
Order a new sim card and block your old one
Top
Sms service commands list
To activate/deactivate the following services via sms, you can send the corresponding code as an sms to the mentioned number and the service will be activated/ deactivated.
Sr. no name of service activation code deactivation code sms to timeframe for activation/deactivation
1 national roaming act nr can nr 111 2 hrs
2 vodafone roaming act vr can vr 111 24 hrs
3 basic international roaming act bir can bir 111 48 hrs
4 std act std can std 111 2 hrs
5 isd act isd can isd 111 2 hrs
6 caller line identification presentation act clip can clip 111 48 hrs
7 itemized billing act ib can ib 111 48 hrs
8 voicemail act vms can vms 111 48 hrs
9 call conference act cc can cc 111 2 hrs
10 call forwarding act cf can cf 111 2 hrs
11 call hold act ch can ch 111 2 hrs
12 gprs - postpaid act vl can vl 111 2 hrs

Ganesh muthukrishnan wrote:date: fri, 9 nov 2007 20:32:10 -0800 (pst)
From: ganesh muthukrishnan
Subject: fwd: fw: reg vodafone outstanding.,
To: saranya.[protected]@vodafone.com
Cc: srinathnalluri.[protected]@vodafone.com

Dear ms. saranya

This is in respect of one of the connections being held by my wife - [protected].

This had an outstanding against the last statement of rs.616.94, out of which rs.19.94 represents some old dues, not payable, but somehow not reversed by hutch, even after repeated mails long time back. towards the balance of rs.597, i made a payment by dialling into your customer care, and through my standard chartered credit card. as per your service commitments, i am supposed to receive a confirmation by sms within 1 hour, poviding me with a transaction reference and a subsequent confirmation once it has been cleared. but i have not got this sms acknolwedgement till now, for the payment made at around 6:30 am on 8th nov 2007.

Called up your vodafone customercare officers and they have simply been telling me that there has been no payment received from my end. when i say this, they want me to talk to stanchart, and provide them with the transaction reference for vodafone to help me out.

Called up stanchart, and am given to understand that based on my usage of the card, this amount of rs.597 has been approved and blocked, pending to be claimed by vodafone. only when vodafone claims this, they generate a transaction reference number. that too, at times, they reveal the transaction reference on specific request by the customer, and most of the times they do not, in which case, the customer knows about this only on receiving the subsequent monthly statement.

This was the similar situation with which my trauma on my number [protected] started. hence i feel the same amount of alarm and panic in this. i am also not sure if this is the right forum for getting this resolved because your committed timeframe for a reply, in itself is a week's time and i would not be surprised if this referred connection goes into outgoing facility blockageeven before you look into this query and respond back to me.

But i have no other options. because vodafone has a mechanism of recording calls and collecting feedback. the funniest part in this is even for a customer feedback vodafone decides and stipulates what the customer has to say. because your customercare officer refused to understand my concern, i thought of escalation by responding to your quality tracking sms, which was a mere waste of time, since it threw only stupid and irrelevant questions framed with just the yes / no options an any other expression by the customer will come back with aninvalid reply comment. get into your website to offer a feedback, it has simply been rejecting my feedback stating "feedback not in proper format" i feel that any interactive feedback mechanism created for generating criticism to improve upon existing levels of operational efficiency, should allow the customer a clear avenue to communicate open and free, and if at all i is guided by any format, reason for improper format should also be pointed out to the customer in a user-friendly web interface. please correct me if my perception / expectation is wrong, since we do hail from industries which thrive focusing on customer service and grows only on customer satisfaction.

Coming back to the crux of the topic, payment which was due has been paid from my end and i am in no default. it is a sheer case of miscommunication between vodafone and standard chartered and i am not sure as to who is really taking me for a ride. but if this miscommunication has been existent between vodafone and stanchart, atleast please do not propagate this facility for your customers. because now that this payment remains in abeyance, till the time, i have a clear understanding of the scenario, i cannot make any alternative payment and vodafone will automatically jump into this as a delay by customer, which i feel is absolutely customer-unfriendly.

May i look for some responsible reply from your end,to see me out of this problem?

Thanks
Ganesh

Ganesh muthukrishnan wrote:
Date: fri, 9 nov 2007 20:04:01 -0800 (pst)
From: ganesh muthukrishnan
Subject: fwd: fw: reg vodafone outstanding.,
To: saranya.[protected]@vodafone.com
Cc: srinathnalluri.[protected]@vodafone.com

Dear ms. saranya

I had been holding a connection with hutch / vodafone for more than around 3 years now. the reference mobile number is [protected].

Had been through yet another harrowing experience, since almost around 3-4 months back. the issue is yet to be resolved. the issue was created out of lack of awareness of existing procedural realities by hutch / vodafone team, but just because i am only the customer at the mercy of you guys, unilateral decision of deactivating my account has been implemented by hutch / vodafone and till date, no one even bothers to understand and address the issue, but at times, some collection agent calls up asking me as to when i would pay up the money.

Your customer service orientation is highly deploring. none of your phone officers responsibly understand a customer complaint or problem. your collection agencies are even more ridiculous. neither of them really understand the sense of what they communicate. no responses from your end comes through within assured timeframes. net effect, from almost around 4 connections in my family, till just about 3 months back, right now i am holding only one and also contemplating for getting that changed to another service provider. kudos and good luck to vodafone and its team!forwarded below is the corespondence addressed to one of the vodafone collection officers, explaining the entire episode and looking for reasoning to understand the realities. just above my mail is pasted the response received from your team. do you really think he has taken any effort to understand the issue and give me a proper reasoning?

Utilising your services for a cost, am i not entitled to adequate reasoning for ay concern / gievance raised, atleast in such situations wherein i am suffering for no fault of mine?

May i look for a comprehensive and understanding reply atleast from you?

Thanks
Ganesh

Cc : appellate authority - while browsing through the website, i found some forms for addressing issues to appellate based on feedback from the nodal officer. but in most of the occasions, even the nodal officer's response does not come within the timeframes committed. that is why, i have just marked a cc to you, to see if this atleast induces the nodal officer to respond in time and also with a complete redressal of the grievance.

--------------------------------------------------------------------------------

From: ugandran ap (chn) [mailto:ugandran.[protected]@vodafone.com]
Sent: saturday, october 13, 2007 9:54 am
To: ganesh
Subject: re: reg vodafone outstanding.,

Dear ganesh,

You have tried to pay thro¡¯ ivr and payment was not successfully transacted. the bank statement will show debit from your account on the same day of unsuccessful transaction but later the next day the same amount will be credited back to your card if the payment was not successfully transacted

If payment to be collected from your place, will organize for the same

Request you to give your contact no. to stay in touch

Regards
Ugandran

-----original message-----
From: ganesh [mailto:[protected]@eprocorp.com]
Sent: friday, october 05, 2007 10:23 pm
To: ugandran ap (chn)
Subject: re: reg vodafone outstanding.,

Dear mr. ugandran

Thank you for your mail to follow up on the outstandings. i am really overwhelmed to see positive things happening, probably after vodafone-hutch merger.

Anticipating the same sincerity in your approach to address a customer concern, would like to take a few minutes of your time and run you through the ordeal / mental torture that i have been running through more than the last 1 month, ever since the first of these 2 outstanding bills, fell due for payment.

1) if i am not wrong, the first of these 2 outstanding invoices for an amount of rs.324 fell due on 8th sept 2007 .
2) i made a payment through my stanchart credit card on 8th sep at around 4 pm , connecting to hutchphone and going through the payment online option.
3) i did not get any confirmation sms for the payment made.
4) tried reaching hutchphones 2-3 times to confirm the status if the payment has been made and was assured that sometimes, it takes longer and probably i will have to ideally wait for around 3-4 hours for the confirmation. even after this long, i never received a confirmation sms.
5) called stanchart on 8th evening around 8 pm to check through the day's transaction and they confirmed a payment of rs.324 routed through my card the same day.
6) on and till 10th sept 07, when i continued receiving the sms for overdue on my account, i got a little perturbed and again called hutch to find out and they mentioned that no payment has been received, which was to my utter dismay.
7) immediately called up stanchart and i was given to understand that the same amount of rs.324 was reversed based on merchant's request sometime in the late evening of 8th sept 2007 (which i presume should have happened after i checked with them initially on sep 8, 2007). when i was looking for details, they refused to divulge and directed me to request for the information and reasoning for reversal from hutch.
8) spoke to one of the hutchphone officers by name veera on sep 11, 2007 and he mentioned that he had to check with some other team for this information and assured me of keeping my line active and also that one of the responsible hutchphone officers would call me certainly the next day to clarify on this and resolve. i cited my earlier harrowing experiences with hutch wherein people do not even bother to respond to a customer for any grievance unless and until it is escalated to the maximum possible extent, even in which case it takes a longer time. still i was reassured by veera and i was also hoping.
9) no calls from hutchphones subsequent to this and after another 4-5 days, i regularly started getting calls from hutch collection centres requesting payment. i was really not interested in getting into a longer call everytime and explaining things right from scratch, to a differently new person on every call, when i am apparently seeing and realising that none of these are going to get back with clear information or resolution to this problem.
10) to my utter shock and surprise, i received a call a couple of days back from one of the hutch collection centres, for a payment follow up. when i got irritated with the lady who called up since she did not have any replies for any of my questions, the call was hung up. another gentleman, presumably his colleague, called up again and spoke to me. when i was looking for reasoning, he mentioned that the reversal of rs.324 was for non-usage and i had to make a payment of rs.450 which has been billed in the subsequent invoice and fell due. this was the funniest incident to happen or the most terrible explanation on earth one could hope to receive.

Now i have a few questions for you below, which if sincerely replied will certainly address my concern / grievance and resolve this issue :

1) firstly when the payment was made, how come the automated system failed to send out the acknowledgment sms with a payment refernce?
2) secondly, even while reversing a payment which has come in, why was the customer not indicated?
3) even after i explained the entire situation to veera and he assured to resolve, why did none of the hutchphone officers bither to even provide me with the clarification or speak to me to resolve?
4) does any of the hutch collection center executives really know and understand what they are talking about, with a customer in any of their calls?
5) what is my fault when hutch had not responded to my genuine request for clarification?
6) even after making my intentions to clear all dues on time, and after enjoying a decent and good payment track record for around 3 years, does hutch really feel terribly exposed with this overdue of rs.324 which again is a mess up in their own back end and transactional support function?
7) still i have not been provided any explanation or reasoning for this. does hutch / vodafone really interested in customer satisfaction?
8) without getting the info for this first statement payment reversal of rs.324, would you prefer to pay once again, being in my situation?
9) for no fault at my end, when my connection has also been blocked for outgoing calls / sms effectively rendering no use of my continuing this connection, do you really feel it is legitimate to charge me for the second month which i suppose is around rs.350 or rs.450?
10) even after addressing these issues, can i expect someone in hutch / vodafone to really understand my plight and resolve this situation?

I am open for a discussion on this, if vodafone sincerely wishes resolution of this issue. as my track records would also suggest, i have never been an intentional defaulter and never will i tend to be one. however, ingenuine charges are certainly unacceptable to me since i expect professional ethics in both ends of any transaction.

Awaiting your feedback.

Have a great day!

Thanks and regards,

Ganesh. m

--------------------------------------------------------------------------------

From: ugandran ap (chn) [mailto:ugandran.[protected]@vodafone.com]
Sent: friday, october 05, 2007 12:05 pm
To: [protected]@eprocorp.com
Subject: reg vodafone outstanding.,
Dear mr. ganesh m desi : manager back office ops

Greetings from vodafone !

Mobile : [protected] acct code : 5.10227.00.00.100011

As per our records there is an outstanding of rs.774 /- till the bill dated 20.09.2007 for the mobile number mentioned above.

Kindly note that in view of the non¨cpayment of the bills, you are reminded through this mail, to make payment for the pending bills at the earliest.

For online payment options visit www.icicibank.com / www.citibank.com and update us the payment transaction id for us to update the same in your account.

Kindly ignore this mail if the above said payment is already made and inform us the payment details for updating our records.

For any assistance or clarification, please contact the undersigned or mr.babu @ [protected]

With regards

Ugandran
Sr executive ¨c collections
[protected]

--------------------------------------------------------------------------------

Disclaimer:
The information in this message is confidential and may be legally privileged.
It is intended solely for the addressee. access to this message by anyone else is unauthorized.
If you are not the intended recipient, any disclosure, copying, or distribution of the message,
Or any action or omission taken by you in reliance on it, is prohibited and may be unlawful.
Please immediately contact the sender if you have received this message in error.
Thank you. vodafone essar south limited.

--------------------------------------------------------------------------------

Disclaimer:
The information in this message is confidential and may be legally privileged.
It is intended solely for the addressee. access to this message by anyone else is unauthorized.
If you are not the intended recipient, any disclosure, copying, or distribution of the message,
Or any action or omission taken by you in reliance on it, is prohibited and may be unlawful.
Please immediately contact the sender if you have received this message in error.
Thank you. vodafone essar south limited.

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Frank Thorn
Gracemere, AU
Dec 27, 2011 7:15 am EST
Verified customer This comment was posted by a verified customer. Learn more

I went to pacific fair broadbeach today to purchase a phone case for my new phone. I was told by the sales staff I couldn't buy one because I wasn't with vodafone. I explained to her that I was only with telstra because I could only get coverage as with telstra because I work in the mines. they had phone cases there and I am very upset as she wouldn't sell me them as I was with telstra. if this is how you are going to treat your customers I will never recommend your company to anyone. due to lack of respect and assistance I will be going elsewhere. maybe your company needs to teach your sales staff respect and re train them in sales. if I was the owner of this company I would like to know whats happening with the product sales and how it effects my company and future sales.
Thankyou for your time and I hope you take this seriously or eventually you won't own a company due too poor management and lack of customer service.
Frank thorn

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peter555
, ES
Jun 28, 2011 9:01 pm EDT

After an astonishingly rude call from a telesales guy from vodafone who said 'what are you going to do about it?' and then hung up on me when I asked for his name, I called them back, got rerouted & told I needed to ring the number I had just rung in order to complain. when I explained that I had just rang that number and what else could I do he repeated the same thing. don't go with vodafone

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Anurag Vashisth
, IN
Aug 09, 2010 3:53 am EDT

Yea i am agree with the complain, i myself using vodafone postpaid connection. I never receive my bills and vodafone disconnected my outgoing calls in spite of me telling that i've not received the bill so how could i submit it, worse i cam to know that they used to send the bill to my temporary address while i clearly told while taking the connection that this address should not be used for communication.
Their customer care associate don't even know how to talk to customers!
Regards
Anurag

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Harassed consumer
, IN
Jul 19, 2010 6:05 am EDT

Vodafone disconnected my life time prepaid card because I did not use it for couple of months when I was outside the contry. it was lifetime card. how can they disconnect it for couple of momths of non-usage? also it had some balance which is now all lost. customer care cooly tells me witha smile that my number has been given to somebody else and now nothing can be done. this is vodafone for you!

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zap's
, IN
Mar 13, 2010 8:43 am EST

We have the problem of network problem in our cell phone, it doesnt catch network in are sell phone. it does not deliver the messages on time,

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zap's
, IN
Mar 13, 2010 8:41 am EST

About the network and the message's not recived do something about the complain plz do so. my number is [protected]

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JOHAN SCOTT BOWMAN
, IN
Oct 21, 2009 5:54 am EDT

I change my address
Mr johan scott bowman
3 grand westend greens
Rajokri village
Near rajokri air force station
New dehli-110038

To

Mr. johan scott bowman
4 grand westend greens
Rajokri village
Near air force station
New dehli-110038

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shahidkhanji
, IN
Aug 10, 2009 3:45 pm EDT

On tue, 11/8/09, shahid khan wrote:

From: shahid khan
Subject: fw: very bad service vodafone team...
To: vodafonecare. mah@vodafone.com
Date: tuesday, 11 august, 2009, 12:50 am

— on fri, 7/8/09, shahid khan wrote:

From: shahid khan
Subject: fw: very bad service vodafone team...
To: vodafonecare. mum@vodafone.com
Date: friday, 7 august, 2009, 3:08 am

— on fri, 7/8/09, shahid khan wrote:

From: shahid khan
Subject: very bad service vodafone team...
To: vodafonecare. mum@vodafone.com
Date: friday, 7 august, 2009, 3:05 am

— on wed, 5/8/09, vodafonecare mum wrote:

From: vodafonecare mum
Subject: fw: feedback - mumbai
To: shahidkhanji@yahoo.com
Date: wednesday, 5 august, 2009, 1:06 pm

Dear mr. khan,

Thank you for your email dated 04/08/09, regarding the network feedback.

Mr. khan, further to your conversation with mr. vikky vijay mendonca from our network department on 04/08/09, we hope we have addressed your concern regarding the network feedback.

In case you need further assistance, please do call or email us. we‘ll do our best to help you.

Happy to help,

Mithun patil

Vodafone care
Contact numbers
Vodafone care : 111 or +91-[protected]
(toll free from vodafone mobile phones within the home network)
Fax number : +91-22-[protected]
E-mail : vodafonecare. mum@vodafone.com
Website : www.vodafone.in

From: website@vodafone.in [mailto:website@vodafone.in]
Sent: tuesday, august 04, 2009 3:46 am
To: vodafonecare mum
Subject: feedback - mumbai

First name: shahid
Last name:khan
Address:3/15 imperial auto products ram mandir industrial estate ram mandir rd goregaon east mumbai 63...
Email id: shahidkhanji@yahoo.com
Region: mumbai
Vodafone number: [protected]
Other contact number: [protected]
Subject:others
Feedback:there is a network problem from day 1 I am useing this number at my factory plz apply a booster in my factory area...
This email and any attachments thereto are confidential and intended solely for the use of the individual or entity to whom they are addressed. this message contains confidential information and is intended only for the individual named. if you are not the intended recipient / named addressee you should not disseminate, distribute, reproduce or copy this e-mail. please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. if you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. please further note that transmission cannot be guaranteed to be secure or error-free.

Hi your person had come down to my factory area he chq the area there was no network he said I will speak to my team and we will work on this...
He left and I got a call from vodafone service that we are very sorry we can do anything for this network... its a shame that u people cant do anything about this its a very bad service... vodafone is a uk base company this wht u provide service in india... now I will disconect all my vodafone number... very bad sevice... shame on uyour vodafone team...
Thanks from shahid khan... [protected], [protected]...

Hi vodafone is a bad service... giveing any request vodafone dosent have time for their customer service... I had give lots of complan for my network which had not been done till date... its more then a month... really very bad service... call me on [protected], [protected], [protected], [protected]... shahidkhan...

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anuradha
, IN
Feb 18, 2009 1:25 am EST

Discussed ur custmer care to change my plan prepaid to post paid corporate connection she send me one man he called me in office 5 times he came to my office to give this plan instead of corparate plan he give me another plan. he commit me that is corporate plan in this plan, I give you 300 local calls free then 50 paise per local call and 1/- for std. all sms are free. they taken 1000rs on that time he is in drunk condition. all comitments are frod.
Anuradha9953410543

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SIDHIQU MOHAMED
,
Apr 19, 2008 12:20 pm EDT

Dear sir,
Thank you again for your best service, I would like to bring your kind attention that some body calling (from the vadafone number [protected]) to my wife vadoone mobile at night time (on 18/04/08 at 10.30 pm & also midnight on 17.04.08) and using bird words to my wife, while disconnecting the call, again and again repeating the call. due to this my fed up.

As such we may request you to take necessary action against the customer (mob. no. [protected]) otherwise we have forward this case to legal dept.

Thanks & regards

Sidhique mohamed
From dubai
+[protected]

ComplaintsBoard
P
12:00 am EST

Vodafone sms alerts

I have a vodafone connection and the no.[protected]. On 15.11.2007, I received a service message regarding SMS alerts on cricket. Since I received a service message, i just read the message and closed without activating the alert. After a few minutes i am receiving a message that my SMS alerts on cricket has been activiated and sum of Rs.99/- has been charged and deducted from the account balance. Immediately(after 5 minutes) i called up the customer care and spoke to someone asking them what was going on and why did have to deducte Rs.99/- from my account balance when I have not requested for cricket alerts. The personnel on the other side kept saying they sent these service messages by default sent to everybody and that he would look into the matter and requested to call up after 24 hrs and see what he could do.

After about half an hour i spoke to another lady and asked her what she could do to recredit the Rs.99/- to my account balance.
She said that the complaint is registered (registration no.[protected])and that her superiors would study the case the get back to me on Mondayi.e., 19.11.2007.

I dont know how many such incidents like these have occured to other customers and many without knowledge will be paying the postpaid bills for all these service messages. I would definitely want to get back my Rs.99/- recredited for no fault of mine.

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irfan khan
, IN
Jul 30, 2009 5:48 am EDT

i too had a similar problem. i got a service message regarding FTV photos, i just read it and they deducted 99Rs from my prepaid balance. what a cheat!

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poonam gupta
,
Nov 23, 2007 11:13 pm EST

Vodafone,has started giving fake information and cheating customers.This is not the case with other connections atleast .

ComplaintsBoard
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12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Vodafone - isd not activated/deactivation of connection any time

I had caaled severel times to voda fone customer care but there was no response from them as iam on roaming I dont know why my isd services are not working and the use to cut my services any time. Please help me asap. Iam very much frustrated of my mobile connection which is cug connection of accenture services. Gurgaon.

Read full review of Vodafone and 10 comments
ComplaintsBoard
K
12:00 am EST

Vodafone Such pathetic service!

I went to get a replacement SIM for my Vodafone number, and was told it will take 2 hours for activation. Its been over 24 hours now, and the SIM is still not activated. The best part is that the Vodafone Shop at Ansal Plaza, New Delhi, does not have a telephone number listed on Just Dial or even with Vodafone itself! SO when I called Vodafone Customer Care they told me that I should go back to the shop, as they have not received a request for activation. It is surprising that Vodafone does not have a contact list of their authorized stores.

Such pathetic service & I have been their customer for 8 years! I wonder why I am tolerating this!

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Nimimerkki
, IN
Aug 04, 2013 1:11 am EDT

Exactly the same happened to me! Went to these idiots to change my normal sim to micro sim... the same ### was told to me; will be active in 2 hours and internet in 24. When calling VF customer care after 10 hours they still hadn't received an activation request from them. So back to jokers wasting my money and time trying to get it solved. Vodafone should sack every single person in that shop! The most incompetent staff ever!

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sindyyyyy
, IN
May 16, 2012 12:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

OH MY GOD. Are you serious ? I thought I was the only one. I'm facing the same problem. This is ridiculous! and this complaint was written 4 years back. wow. are they REALLY that inefficient ? seems to me, they are ! stupid ###.

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Fukc Vodafone Ansal Plaza
, IN
Aug 25, 2009 11:49 pm EDT

well.. the whole reason why i quit vodafone is ansal plaza staff... i'd go there for an entire week trying to sort of an overcharge on my account for postpaid and they treated me like it was a privilege for me to be there... the arrogance and attitude exuded by the staff was so sick it literally made me glad i didt throw up but rather throw away my card upon exit from the store... i still dont know what happened to my money but the headeache was enough to drive me insane... i am better off with pre paid and no hustles from a different company... the women there are the worst - pompous snotty nosed ###!

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chiku
, IN
Apr 03, 2009 12:52 pm EDT

kuch dard

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chiku
, IN
Apr 03, 2009 12:51 pm EDT

ansal plaza vodafone store is seriously not but bull ###

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viku
, IN
Mar 28, 2009 5:38 am EDT

i went convert postpaid to prepaid my vodafone no and after one week it not work.
So worst customer care
worst service
worst cellular
and atleast not but last worst outlet ansalplaza vodafone

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Nandu
,
Nov 07, 2008 4:04 am EST

My mobile with sim no. [protected] was misplaced few days back & i applied for sim replacement for which I visited this ansal plaza vodafone store & now
I am also having the same problem yesterday i was told that it will take only 4 hrs to get my replacement sim activated but its more than 24 hrs but its still not activated. pls help

ComplaintsBoard
V
12:00 am EDT

Vodafone Regarding blocking of Blackberry by Vodafone!

I purchased a Blackberry device from Hutch (now Vodafone),Ansal plaza, new delhi after paying MRP Rs24990. Then i used it for some time and now i want to change my network from Vodafone to Airtel. But, Vodafone have locked it, so that it cant be used with any other network then Vodafone. When i insert the sim of any other mobile network, it says "INVALID SIM".
My point is that when i have paid MRP price of Blackberry device and it is not on discounted price or not with any contact mobile plan, as practiced in western countries,then how can they block my device. In western countries,you can have a Mobile phone as low as one euro and it is condition based, that you have to use the service at least or minimum two years. In that case, they block the handset of given mobile. but here, i am paying MRP and they can not force me to use their services.
As a consumer, i should be free to use it as i want, right?

So,this is to request you to please bring this to notice to Authorities,who can help me out. We all should do something about this. At one or another, at some point of time, we all have to go through this kind or similar kind of problems.

Thanks,
Vijay sen.

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Vinod Dasan
,
Nov 20, 2007 12:00 am EST

I am receiving lot of calls from people saying that they have received a missed call from my number even though I haven't called anybody. Many of my know people also experienced the same and when i checked I came to know that the number they are receiving calls is [protected] where as my number is [protected] I have already put in a mail to vodaphone services but no replies from their side. I am tired of explaining this details to all the people who call me in this regard. When we dial [protected] it says this number does not exist or is switched off but when we get a call from [protected] it plays caller tunes.

Really want to know whether Vodaphone is trying some pranks in this manner.

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Rajesh Ahuja
,
Jul 24, 2008 2:45 am EDT

I am in total agreement with the grievances posted on this portal. Vodafone is engaging in excessive overbilling on postpaid connections of which I also am a subscriber. This incidence has considerably increased with the takeover of Hutch by Vodafone. e-mails are not responded at all except for acknowledgements. Calls to their Customer Care are usually an 40-45 minute ordeals and executives are rude and discourteous when grievances are explained to them. Visits to their Kiosks are not helpful either. With this approach I amsure they will find themselves faced with plenty of Consumer Court cases sooner than later !

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ANANTHA NARAYANAN.M
,
May 04, 2008 11:23 pm EDT

Hi,
I bought the postpaid sim card from gana complex at noida, and also I submitted all those documents last Munday (21/04/2008) in M/s Maadhyam associates, ganga complex, noida. One person came and verify the documents Im my home. But till now my connections is not activated. After that I made a call to customer care center they said that today will active your number till now from the dealer.. I don't why they are taking this much time to activate... Today i called somany times to dealer but he is not attent my call. The dealer number his [protected] & [protected]
please kindly requested to you to take the action for the complaint immediately.
This is vodafone sim number-[protected] & it is not activat till now.
thanking you,

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babitha
,
Mar 31, 2008 2:36 am EDT

Vodafone is the worst service providers, i have ever seen.

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Ashish Mathur
,
Feb 03, 2008 11:02 pm EST

I Also Recived This Call.

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Ashutosh R Narkhede
,
Jan 09, 2008 1:55 am EST

I registared for "My vodaphone" for to access my Vodafone account online . But uptill now I did not got the passward for my Vodafone account .

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Anirban Chakrabarti
,
Nov 23, 2007 4:20 am EST

I am one of the prospective customers in the marketing list for Vodafone. This is to highlight a small incident but truly a very unpleasant one and something that one should forget.

I received a call from the sales department from 'Indu' asking for a Vodafone connection with Rs 444 plan. I asked for the personal executive to come over to the contact address and discuss the call plans. However, when the executive reached the place I was not unavailable due to my official commitments. I eventually called up the executive and told him that I would not be interested since I already had a mobile connection from some other company. The executive obliged. However, then I repeatedly received calls from Indu where she literally abused me and used foul language. This is the kind of customer service that we receive these days.

My advice- stay out of Vodafone if you really want peace in your life. It is one of the horrible and shocking experience that one can go through.

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Kuldeep k wakhloo
,
Nov 13, 2007 1:10 am EST

I am old customer of now Vodafone. My no is [protected]. I always pay my monthly bills of my phone much before last date mentioned on the bill.

Today before making any call , I am made to listen taped voice to pay my bill in time, other wise services will be discontinued. It is strange that a honest customer is being is threatened without any reasons.

I want Vodafone to explain me such action

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k.senthil Rajan
,
Nov 07, 2007 9:07 pm EST

Hi,

I bought the prepaid connection in Vodafone dealer after that I want convert my services to postpaid and also I submitted all those documents last Sunday (04/11/2007) in M/s in touch solutions p ltd new Delhi. One more person also came and verify the documents Im my home. But till now my connections is not activated. After that I made a call to customer care center they said till now they are not get the documents from the dealer.. I don't why they are taking this much time to activate...

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vivek sheel
,
Nov 01, 2007 3:31 am EDT

Yes I agree, they are doing this kind of thing, all over the world.

ComplaintsBoard
A
12:00 am EDT

Vodafone non refund of money

representative of Global Direct, Lower Parel Mumbai who are DSA of Hutch approached for booking, accordingly advance was givento them. They failed to either provide a connection or refund . After one year on 15.6.06 vide receipt No.03648 they again promised a connection in lieu of previous booking. They failed to provide it also. Requests for refund have fallen on deaf ears. Company says to contact their Manager Mr. Amit Roy ([protected]) who does not pick up the phone . I have not got neither refund nor connection.

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Hemant Mishra
,
Dec 05, 2007 12:00 am EST

On 26th of November, 2007 I got a massage from Vodafone Company the title of the message was “ MONEYBACK” & the content of the message was “ Sirf Aaapke liye. 5 minutes FREE on 56789. Dial NOW. Offer 30th Nov tak. Dial Karein aur muft sangeet aur manoranjan ka luft uthayein.

I Dialed that no. but no response from that side, the duration of the call was 50 seconds.
After that call my 6 Rs. was Deducted from my account. After that I had a talk with their Customer Care Executive he said that Sir you definitely get your money back after 24 hrs.
But I didn’t received, than I called back to customer care executive he said wait for 72 hrs. but no response received, I called them again then that guy his name is “Sudheer Sharma” he gave me the Complain No. [protected]. after that conversation I got a message that “ We shall respond to your query by Wednesday 05-dec-07, 06:00 pm”
But I didn’t received any thing at night I called up again then that guy said we should respond till 12:00 clock at midnight and I am still waiting for my money,
6 Rs. is not a big amount but the thing is that it was a commitment from their side & this shows how irresponsible they are against their customers.
Hoping for the Best
Hemant Mishra

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samna
,
Aug 11, 2008 11:21 pm EDT

Iam samna from Kannur.ISD miscall time money cut.severaltime
me call customer care but reply is very bad.so please immediate
action.

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Anil Kaul
,
Jan 12, 2008 12:14 am EST

I was not using my number [protected] (corporate connection, paid for one year ie May 07 to May 08) for about 2 months and when i tried to use it in Nov 07, i noticed that it has been deactivated. I had a talk with customer care executive and they asked me to write a mail for activation of this number. I wrote a mail as told by the executive but there was no action. I gave many reminders but vodafone customer care was not bothered at all. I wrote a complaint in the feedback form and after some time i got a mail asking me the details of the number. This question, answer session went on going for some time and finally an apology mail was sent to me and i was assured that my number will be active within 24 hours time.

To my surpise, few days back i received another mail from corporate office which is given below:
"We would like to inform you that as per our records, the services for the number [protected] have been deactivated effective 02/09/07. and bla bla...'

First of all deactivating my number without any intimation and secondly they are not activating the same. They are not bothered how their customers suffer. I must that Vodafone is very irresponsible and their customer services are going worse from bad.

ComplaintsBoard
K
12:00 am EDT

Vodafone changing of caller tune

my first complain is that i am not able to connect with vodaphone custumber care from last 3 week.
my second complain is that i got a call from vodaphone to select my callertune and i seleted sawaria title song as my caller tune but now my caller tune is bhool bhulaya song and my balance is also deducted and since i am able to talk with custumber care i am not able to give complant for this...
so please take some action regarding this

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mukesh
, IN
Apr 02, 2009 10:48 pm EDT

i m not happy with the service of vodaphome '
they only tends to show that, they are givving best services but there is nothing like that

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Ginu joseph
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Nov 19, 2007 9:33 am EST

I have a Vodafone 225 handset. It's very cute but the set make high heat to my ear. One of ear is highly pain.

The customer satisfaction is very poor in Vodafone!

ComplaintsBoard
R
12:00 am EDT

Vodafone post paid service

Sir
I was using hutch prepaid connection, i got a call from customer care agent for the request to change my prepaid connection to post paid connection to save the call charges...i agreed but they never explain the plan properly..and now my call services are blocked due to my credit limit..i was never told about that...i asked to customer care then they told me to pay a part of amount bill..then i pay Rs.500/- as bill payment on 25/10/07 at 4.00pm around and i was told that they will activate my number in two hrs..but till now my number has not been activated...now i am quit unsatisfied with your service and want to discontinue the service...please tell me the procedure for the same...my phone number is [protected].

with regards
R.Bhaskaran

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Shankar Tanwar
,
Oct 31, 2007 11:49 pm EDT

if you want to disconnect your hutch, send a request to hutchcare.ap@hutch.in

I did the same, with in 7 days of request, my phone get disconnected.

ComplaintsBoard
M
12:00 am EDT

Vodafone poor service!

Dealing with vodafone as been absolute nightmare. The bill payment has been done on in the month of sept 07 through internet. The statement was mailed, however i was asked to fax again. All this while i am in dialog with this company, they have already sent collection agency team and calling up at my place, inspite of mentioning not to do so as i have already made payment in the month of september 07 through internet. Getting through there no is trouble some, i have been repeatedly asking & mailing to give me one of the seniors member's email id, but still no response. All i get is auto -reply mails, saying we will get in touch. I am absolutely struggling to claim that i have paid my bill for last one month.

There is just no professionalism & very immature approach to it.

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IMTIAZ AHAMED .H
, IN
Oct 04, 2011 4:04 pm EDT

Hello VODAFONE Team,

Self H. IMTIAZ AHAMED holding [protected] Vodafone Mobile conection last 6 years Approx.

Currently i have moved to a new address & where there is no Vodafone Tower at all in by mobile.

PFB my new address,

20/46, Guruvpa Street, Ayanavaram, Chennai - 23.

This issue is very typical & cricitical, since i am holding 9 conection s in my family with Vodafone, being a vodafone customer all these years, i have made many compilants last one month & there is no proper response.

requesting to take corrective action ASAP.

Thanks & Regards,

Imtiaz.

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riju dey
, IN
Feb 12, 2010 5:54 pm EST

YES THEY (VODAFONE) DESERVE THIS

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Customer Vodafone
, IN
May 06, 2009 11:58 pm EDT

The idiots do not respond to mails and their office number will never be answered. Best thing is, try other provider in stead of getting your problem compounded. Meanwhile go to their office - barge into the room of their head ad demand the document.

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Customer Vodafone
, IN
May 06, 2009 11:55 pm EDT

Everyone has similar complaint about vodafone. There is no doubt, their customer service is awful. Well, I have decided to do to them what they do to me. I will insult and ill-treat every vodafone employee, wherever I meet them. I will remain elusive if they try to contact me. I have already taken another connection from a different provider and shall retain the vodafone number without paying a penny as long as it works. If they come to collect payment, I will treat them disdainfully. I will cause as much iconvenience to them as they have done to me.

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selvam
, IN
Mar 19, 2009 7:11 am EDT

one of the worst customer care service vodafone ...they won't solve customer problems... they are like a roudy's ...

worst ...worst ..worst ... vodafone chennai is worst...

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Vishal Nagi
, IN
Mar 19, 2009 5:42 am EDT

Complaint of Miss-Behavior

I Vishal Nagi, having the Vodafone connection of no [protected], would like to bring your kind attention of the miss behavior of your Vodafone personnel handling store floor supervisor Mr. Radhay and Mr. Hemanth at Sector-18, Noida Mall.
I had been to your Vodafone Store, located at Sector-18, Noida today (dated 19-03-2009) to pay my mobile bill (moblie no as mentioned above). It was of great surprise to my knowledge that while paying my bill at the cash payment machine the amount flashed on the screen was of Rs. 289/-, whereas as per my bill the amount was of Rs. 147 only as per your bill no [protected] Dt: 03.03.09 (copy of bill attached).
An amount of Rs. 150/- had been deposited at the same machine of which the receipt has been attached for your reference.
However to clarify my bill amount I visited your office located next to your cash payment machine, wherein I got the token no 89 dated 17-02-2009, time 1.20.29PM, (Copy attached).
My complaint is mentioned below.
.
1. Please be noted that at first place the date mentioned in your token was two days back, it is due date token instead of current date. (Copy attached)
2. Secondly when I approached counter no A, your represent Mr. Hemanth, told me to wait as per token no. for your turn
3. As per instruction of Mr. Hemanth I was waiting for my turn but to my notice I saw the entire counter representative is not taking the work seriously, they are taking more then 20-30 minitus for each person, and at the same time the visitor’s crowd was increasing.
4. After waiting for more than an hour, I enquired about the token no given to me with your official Representative Mr. Radhay, Floor Supervisor.
5. When I approached him for my queries, inspite of clearing the issue he started misbehaving with me using abusive languages.
6. I ask him to provide me his senior official or manager’s name, he started abusing me as well as his manager, and stated that “I am the whole sole in-charge of this store and we can’t change this work culture. If you have any problem you may very well go to our corporate office and I am sure they will do nothing about this matter”.
Based on the above mentioned, I request you to take necessary action against both of them failing to which you shall force me to take legal steps against this act.
Vishal Nagi
Advocate Dist & Session court
Faridabad.
(M): [protected], [protected]

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Divya
,
Dec 05, 2008 1:42 am EST

I'm presently using a CUG number which was previously used by my colleaugue, who also had another personal vodafone number of his own. Now I have been getting calls from vodafone (every time a different person-[protected], [protected], [protected]) for the past few weeks asking about a pending bill payment for my colleaugue's personal number. Even after giving his present contacts to the customer service repeatedly I keep getting calls asking for his contact details again and again... which is very irritating and goes to show how bad/incompetent the communication within the CS dept at Vodafone is... And to top this incompetency the last 2 calls([protected]) I have received have been particularly harrassing... Since I refused to provide the contact details again I was told that I ll be contacted by their legal advisor(?)... The attitude of these ppl is atrocious to say the least...

I would like to file a complaint on the concerned personnel considering that its NOT MY BILL and i have given them the info they required(NOT ONCE BUT ATLEAST 3 TIMES IN MY RECKONING)

What more... when i asked my colleague he said he has paid his bill!

VODAFONE CUSTOMER SERVICE is the PITS!

PS: Are there any actions taken for these complaints or is it another customer service gimmick?

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umamaheswaran
,
Nov 17, 2008 12:09 am EST

Hi,

My cousin mobile was lost and he was using vodafone connection, the mobile is [protected], can you please block the number and send me a conformation mail as soon as possible

thanks,
Umamaheswaran

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prakash sadadekar
,
Nov 13, 2008 4:22 am EST

Pl send my sept 08 and oct 08 bill copy on my email
hereafter send my bill on email only to pay the bill ontime
Regards
prakash sadadekar9

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Rupinder from sangrur
,
Nov 11, 2008 9:38 am EST

am from punjab my mobile no is [protected] and i m a postpaid customer ... i need punjab vodafone customer care number... i dialled the old number that is 111 but in this number i unable to speak to vodafone's customer care executives... i need a solution to this problem i need to talk to ur customer care sir...even i cant acess my vodafone account since 3 days...

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Vodafone - suspended my connection

hi my mobile number is [protected], This is a prepaid connection i recharged my prepaid connection with Rs.100 and got a talktime of Rs.86 . I made a call from the place where i recharge to check whether everything is working fine or not, at that time i talked to the person to whom i call in that way i thought everything is working. then today when i...

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Vodafone - bills not getting updated

I have been constantly complaining about my bill not getting updated. During my meeting they assured me that the same will be updated in 24 hrs and will get back to me the next morning. But still in vain. My follow ups started form the 14th Aug'07 And i am still in the same position. Following are the details for your perusal : A.) Transaction Date : ...

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