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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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C
9:36 am EDT

Vodacom 4 months and still fibre line not configured

No service for four months.
I recently moved and had an existing contract for fibre internet. I began the process of relocating by sending in the needed details on 14 january 2019. As we heard no response we made numerous phone calls and was told on 18 february 2019 that our relocation process has only then been started. Eventually the outsourced company installed our line on 1 march 2019. As of then we have not been able to get our line configured by vodacom. We have made more than 60 phone calls to vodacom, including to a business operations specialist called precious skosana, who up until now has not replied to my previous 4 emails I have sent her. The last contact we had from vodacom was with her on 4 april in which she informed me that is a technical issue and that she did me a favour by escalating it to a "stephan" who is to fix the issue and a "kim" who is to activate/configure once it is fixed. She gave me a number for this "kim" but after hundreds of attempts all calls have been declined by her.
Once again we have phoned and emailed but no one replies or can help us configure this line!
How can I have been paying for a service for 4 moths without it working?

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12:59 pm EDT

Vodacom store closed before time and no assistance was provided

Good day, I went Vodacom Shop Mams mall. Just now after few minutes before 18:00, the store was already closed. We were told they wont open because they already cashed up. I told I have to speak to their manager who never came out. I waited for over 15 minutes without being attended to, because I cannot do a sim swap this time. Initially, I was told why would I do a sim swap this time. It the two of us, late who came to query her route that is not working and she was assisted and I did not get any assistance. The three of them focused on the router and ignored me. No one was attending to me. [protected] no one picked up this number, that put as their emergency contact number at the door. I sent inbox to vodacom shop on Facebook and no one responded.

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Update by Ingrid Maishibe Mahlape
Apr 16, 2019 1:00 pm EDT

This happened on Monday the 15th April 2019.

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12:00 pm EDT
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Vodacom unethical behavior

Hi there
My name is Mariska Muller. I have recently taken out a contract from Vodacom under my fiancé name, NJ Groenewald.
So I wanted to keep my old number, [protected], which was previously also on a vodacom contract under my dads name, GJ Muller, and one of your consultants, Emil, from the Moffet on Main Vodacom told my that I could not keep the number because for some reason I had to wait for 3 months before I can use it again.

So he suggested I take out a new contract and he promised me that after 3 months I can keep that contract but switch the number to my old number. So in the meanwhile I diverted all my calls to the new number, which is [protected].

But I do not want a new number, I made it clear feom the beginning that I wated to keep my old number. I am a doctor at Uitenhage hospital and also sometimes goes to livingstone hospital and everybody uses my old number. Including all off my olf friends from university, family and basically everbody in my life.

I am very dissatisfied for being misled and I feel that it is unacceptable. The consultants are supposed to offer a professional level of service and are not suppose to mislead customers for personal gain, being it commision etc.

I would very much want the contract switch to be done so that I can keep my old number.

I would appreciate it if action were to be taken on this matter.
Thank you

Yours sincerely
M Muller

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4:10 am EDT
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Vodacom service

I called Vodacom businiess to request the billing from post to email. They gave me an email address vbs.[protected]@vodacom.co.za. I subseqently email them the signed letter with the request on the 23rd January 2019. I did not get a response.
When I called them back in March, they asked is I received an automated response. But all I got was a read receipt. Therefore there is no reference number for my email. I resent the email on the 11th March 2019. Another read receipt and no reference email. I called them back on the 9th April and they gave me another email address. ebured@vodacom.co.za. Same thing transpired. I called today 11th April and was asked to resend the email to the ebured email address and yet again another read receipt and NO reference and I'm told that they can access my email without the reference number to assist me.

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Thabo Sikukula
East London, Eastern Cape, ZA
Feb 16, 2021 3:52 am EST
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Vodacom has been charging for 2 handsets since 2019. I made several calls to enquire about this as I never authorised the 2nd upgrade which was done simultaneously with my current handset by a certain 3rd party they say (Likeminds). I have been sent from pillar to post by their call center who promised to escalate the matter and later sent me a message that the case has been closed twice. They told to send an email to ebuqueries@vodacom.co.za which came back unsent because the recipient is unknown. The assistant who assisted me was Siphumelele Socikwa. I called again and was attended to by Tebogo Mohale who then told me to send my enquiry to ebured@vodacom.co.za. I never received any reference from both these calls. I asked both of these girls as to why this escalation is not done by them internally because as their customer I have called the call center and their investigations yielded no results. Isn’t now their responsibility to escalate the enquiry to the EBU department if it exists? The treatment I am getting from a large corporate organisation like Vodacom is worse the treatment a Spazza shop gives to a township customers. I am spending in excess of R10 000 monthly for years to this organization and they are treating me like a 5th class citizen. These the reference messages were sent prior to the lates calls to the call center above: Dear Customer, Your Service Request has been assigned as A2-OIX3-W6VUS. Thank You. Corporate Support, 0821940.

Good day Kindly be advised that the R400 handset instalment was received via upgrade processed by 3rd party (LIKEMINDS) and we are not authorised to assist on upgrades please send request to ebuqueries vodacom.co.za for credit request. Kind Regards, Vodacom Business Support Betty Noge

Dear Customer, Vodacom has resolved your query A2-OIX3-W6VUS.The call is now closed. Vodacom Customer Care: 082 135. Kind Regards, Vodacom Business Support Betty Noge

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S
9:47 am EDT

Vodacom change of ownership for cellphone [protected] wrongfully charged to my account (cell no [protected])

Received sms from Vodacom on [protected] that "transfer of ownership order [protected] for your Vodacom number [protected] has been completed". The name Gerhardus Douglas was mentioned in the following sms. I immediately called the Customer care number 082111 and was requested to visit my nearest Vodacom shop. I visited the Vodacom shop at the Diamond Pavillion Mall in Kimberley where I am staying. They discovered that the transaction was wrongfully done by a person called Koos from the Vodacom Chat store in Klerksdorp. My names are Susanna Elizabeth Johanna Douglas and I did not request a transfer of ownership at all. At this Vodacom shop I was given the phone to talk to Koos who promised to rectify the problem. My vodacom account for February then showed an amount of ± R 969 which was not my normal monthly subscription of R389 and then I realised my issue was not resolved. I made several follow ups to Koos cell number [protected] via whatsapp and some calls where I pointed out to Koos that I wanted the full amount of ± R580 be paid back into my bank account. I then got a message from Vodacom on 04 March saying that they cannot get hold of me and that some documents need to be attached for reversal of cancellation. I did point out to Koos that I am not able to get calls at work. Only on 20 March I got a message again stating that credit has been requested for invoice H3-CTM22 and should allow 7 working days for approval and the "amount will reflect as a credit on my Vodacom account - this is not what I requested. On 23 March I went to the Vodacom shop in Kimberley again and they called Koos who said the accounts dept will call me. They called me after a while and lost my temper when the lady said I should submit my Vodacom account to proof the amount that was wrongfully deducted. I said they must have the account on their system - the line was quiet for a while and then the lady dropped the phone. I called the Vodacom Customer care line last week and at first requested that the full amount should be paid into my bank account. There was such a noise in the background and when I told the lady I cannot hear her clearly because of the noise, she just apologised and continued. I realised I am fighting a loosing battle with Vodacom and put a final request to the agent to rather credit my account for April with the full amount instead of having it paid to my bank account because it seemed as if it was impossible for Vodacom to rectify this error after numerous requests. Today 09 April 2019, I got 2 messages for my Vodacom bill of which the first one states a credit of R202.00 - STILL IT IS NOT THE FULL AMOUNT. PLEASE HAVE IT FIXED. I CANNOT ANSWER MY CELLPHONE AT WORK, KINDLY RESPOND VIA EMAIL TO [protected]@gmail.com

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4:16 pm EDT

Vodacom everything!!

I have been frustrated with vodacom for a while now but today has to be the last straw! Called in this morning to enquire why I can't use my social data ticket after having depleted my normal data and was given steps to "fix" the issue. Did all of that and still nothing... Called again this evening to be "helped" by a very push and what I found to be a rude consultant(Thandiwe) who then put me through her team leader(Toriso) at the midrand centre. I have since asked for the call recording and was told that I cant get it. Rated the service after and then now I find that I can't make out going calls. Called customer care line AGAIN only for the voice prompt to say I have exceeded the number of calls to make to the call centre I should try again on the 2nd of the next month?!?...like a whole entire month!? On top of the crappy service I got earlier now I can't make calls at all. What if its an emergency?

I haven't even written most of the details but now I'm stuff with a network that depletes my data and I can't make calls to anyone.

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3:21 am EDT

Vodacom products /services

Good day .

My name is phuthi Im a Vodacom network user and as much as I've chosen It because I love it and that doesn't mean that I had no other networks to choose but I've been ripped off by Agents who doesn't disclose all the Ts &Cs
1- I'm paying for contract insurance that I didn't sign up for .? I only saw it on my invoice on the App .
2- my monthly payment has increased from R1205, 57 to R1213, 99 How could contract increase? And why am I not notified?

This is not ON I want to pay what I've signed for when I take my contacts and I want my money back that was taken for contract insurance I don't want it .

CONTACTS = [protected]@GMAIL.COM /[protected]

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12:55 am EDT

Vodacom contract package not correct data

I took out 2 new contracts, one Sim only deal which was R179 10gb data day 5gb data night, yesterday I received my data as 5gb day 10gb night, I took out a laptop deal R299 pm with 2gb data day and 2gb data night and only received 1gb data day 1gb data night, this is ridiculous cause I am not getting what I signed up for I want this to be corrected or I will give back the contracts

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10:07 am EDT
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Vodacom incorrect cancellation

Good day

I have laid a complaint last week Tuesday, for a problem that Vodacom created.
still waiting for them to sort this, everybody just phone to apologize over the phone,
but the problem is still not sorted.

I took out a contract in December 2018 (24 months), I requested an amount (what is left on this contract) and also how many months, they did not come back to me about this, instead they have cancelled this contract, this was on the 18 March, since then I am battling to get this sorted out with Vodacom, Yesterday a gentleman phone me to apologize AGAIN and give me the necessary info that I have requested in the beginning, so now my contract is been cancelled, and this get dongle with 10gig data get used for a business. Still not switch back, because Vodacom did not know what they were doing, they added a cancellation fee to my bill? today i have received the quote, they added another few month, so now my contract expires in March 2021 instead of Dec 2020, and now the amount were R4532 for the period now is it +- R5900.00 - what is happening with this.

Please could somebody sort this out urgently

If you would like me to go through to the ombudsman - I will do this, if this does not get sorted URGENTLY!

many thanks
Marlene Swanepoel

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8:33 am EDT
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Vodacom customer service

26.03.2019
[protected]
12.45pm

To whom it may concern.

I would like to bring to your attention that I have recently become a vodacom contract user. I've been with MTN for many years and I had 2 year contract with Telkom but kept my same MTN number.
I joined your company recently as I wanted 1st hand experience with the network and importantly the customer service.

1. January/Febuary I called in to enquire about the monthly installment and was advised of the amount.

2. March a diffrent amount went off and I wanted to confirm.

3. Upfront before the call escalated badly he already displayed unprofessionalism and was rude in his tone about the invoice that he claimed I should be getting which I tried advising him that I don't get.

4. Titus gave me a breakdown and I needed clarity on the line charge which he become very aggressive of!

As mentioned above with the time and date provided I called "customer care" and spoke to a consultant by the name of Titus, I would like this called to be listened to as all my time I've dealt with contact centres - has a call ever ended in this manner. I was absolutely flabbergasted by his way of speaking and I do get that customers can be difficult unnecessarily but this gentlemen was totally uncalled for - stating that I am "jumping down his throat" that I'm not allowing him to finish and just speaking over me with no client-centric approach.

Please I urge you to listen to this call as I'm open minded about the outcome as stated above, I know that clients can have unreasonable expectations and I guarantee you that it's not who I am.
I feel this gentleman was extremely rude and uproffesional resulting in my whole experience with Vodacom bitter!

Z. Sulaiman

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2:12 am EDT
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Vodacom dongle with 10 gig data

Number is [protected]
I have request from vodacom for this number a settlement so that I can see how money month is left on this number, and also what the amount outstanding is. I have phone vodacom to request this, after I have sending them a mail, so over the phone they have told me that the dongle and data on this were cancelled, no sure why,
This were cancelled last monday (18th march), by somebody at vodacom that does not know what they are doing... Why does vodacom employ somebody like that?
I did not want this cancelled, just looking for figure if I want to settle!
Since then I am battling for vodacom to put this back like it was, I few people have phoned me, and appologise, friday somebody phone me to told me his supervisor again send this to the cancellation department, so this were friday, so still nothing is done, I have explained to vodacom that this dongle and data get used for a business, this is a week later, again monday today, when is this gonne be sorted?
This is bad and I am very upset about this, now my account is also more as what is is on a monthly basis why? I do not understand this.

Please could somebody sort this out as a matter of urgency, as I have explained this get used for a business.

Marlene
[protected]

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8:22 am EDT

Vodacom wi fi router data

I keep running out of data, I top up then we have loadshedding and when I check all my data is gone. This happened more than once. I unplug and switch my router off before loadshedding every time. Please stop stealing from us. I posted on facebook and have had many replies from others also losing data, this is unacceptable. Maybe we must all lay a complaint to the ombudsman carte blanche and enca. Please give back our data! My 5g wifi number is [protected] and if my data is not back I will take this matter further.

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2:00 am EDT
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Vodacom service

I have been a Vodacom customer for many years. I am due for an upgrade as of December 2018, but as I was diagnosed with cancer in October 2018 and am undergoing chemotherapy since the end of November 2018 I was reluctant to go to the Mall at Pietermaritzburg because of exposure to large crowds and possible infections. I went to Vodacom at Victoria Road instead, selected the new contract I would like, but during processing, the lady assisting me selected a smart watch by her own error. She informed me of her error, and said the Vodacom policy was that any reversal took 24 hours to process, so she could not continue with my upgrade, and would I come back after 24 hours had passed. The next day was a chemo day for me, so it was a while before I tried again to do an upgrade. This time, I decided to brave the Mall, and went to the Vodacom shop at the end of February 2019. They were due to close that particular shop the following week and amalgamate with the other Vodacom shop at the Mall. I had all my documentation and proceeded to try upgrade with Sean. At the end of the process, with a signed contract and all documentation complete, he informed me he did not have the phone I had selected in stock; he would order it for me and phone me when it was available, but that things would be delayed by the shop closing down and amalgamating. So, I left without my new phone. He called last week Wednesday to say the phone had arrived and that I could come to collect it. This was now my third trip to Pietermaritzburg, just to get my upgrade. I arrived and Sean asked me to sign the contract. I wondered why, as all paperwork had already been completed. I looked at the pages he had flipped over to the last page, and realized that the first page was from the original contract, with the monthly fee of R279, but that the rest was a new contract, at R289 per month. I said that this was not the contract agreed on in February, and that the only reason I did mot have the February pricing was because he did not have stock, and that I was not obliged to pay more because it was now March, and Vodacom pricing had gone up. I tore that new contract in half because I do not agree to it, and left the shop. I will not do business in this manner, and I am sure this is not how Vodacom conducts business either. I have lodged a formal complaint against Sean with the Vodacom shop but have not had any feedback from them to date. I am now still without an upgrade, despite three trips to Pietermaritzburg, and I am very disgruntled with the service from Vodacom. Claire [protected]

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Update by Claire Cumming
Mar 20, 2019 2:02 am EDT

Unsure if submitted complaint. Very complicated to register.

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8:56 am EDT
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Vodacom signal from vodacom

I have been having major issues with the signal for the past few months and now it's is so bad the past week I cannot even make calls.

I am in strand area.

I have all the call time and data but unable to use it all in a month's time because more than 90% of the time I cannot use the phone / data/ call time, yet I pay for it every month.
Seems that now that they cannot take away unused data they make the signal so bad you cant use it all up.
Surely this is a breach of contract on their behalf, not supplying the customer with what is promised in the contract.

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2:31 am EDT
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Vodacom consumer rights abuse and unethical behaviour

To whom it may concern,
I would like to bring to your attention that I have upgrade my cell phone contact at Vodacom in December 2018, and the payment agreement was to EFT into the Vodacom account by using the account number as a reference number, which I did made payment on the 25 January which was my first payment on the new contact agreement, but Vodacom bridge the contract agreement and acted unethically by getting access to my account and debited same amount I have paid on the 25. I have called Vodacom numerous times to address the error on their side but they are denying it. They even ask me to reveal my confidential financial statement and they still denying the transaction. As customer I don't trust Vodacom as they gained access to my account without my consent due to high number of fraud cases committed to customers banking account in south Africa and I would like this matter to be investigated and changing bank account for me is not optional even though my consumer rights have been violet by Vodacom.
If this matter is not resolve within 7 days, I will be force to cancel the contract and looking for other option which are available to me and please be at advise that this complain serve as record of reference.

Kindly regards
Zeliha Thomas

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3:10 pm EDT

Vodacom fraud

Hi

I am Gaynor Adams, a loyal customer to vodacom for years now. I had no complaints about vodacom since I switched over to vodacom, until recently.

In December 2018 I noticed when I received my statement that my account was in arrears, I could not understand because I always keep my account up to date. I called vodacom and learned that their was a device purchased at a vodacom shop and somehow it got linked to my account, a device that I never bought.

I was advised to give the case to vodacom's disputes department, which i did. They investigated and assured me that the matter is resolved, However the next month I am receiving calls from vodacom again about my account being in arrears.

The same thing happend again, I call vodacom again and they assure me that they will fix the problem, by taking off the number that appears on my statement, which is the reason for my account being in arrears. The same story every month, no results.

My reason for this email : I am at the point where I do not wish to be part of vodacom anymore, it just feels as if I am being harrashed by vodacom, because I am going through the same thing this month. 

I do not wish to waste my time any further by contacting vodacom, for something that is not my fault.

I hope that you can sort out my account, because according to my statements from December 2018 to March 2019 my account still shows the fraudulent device number linked to my account.

Thank you

Gaynor

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3:31 am EDT

Vodacom wifi not working

Wifi has been down since the 8th of march 2019, logged call sr190308-290560 and called almost everyday where consultants advised that my matter would be escallated.
To date still waiting for this escallation to take place and wifi to be sorted.
Most pathetic customer service ever. Spoke to so many consultants-from neil, warren, chantell vuyiso and to date no assistance from anyone at vodacom. Asked to speak to a superior and there was no one available to assist.

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6:40 am EDT
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Vodacom complaining about poor service

U upgraded online on the 2nd of March. On the 12th, I phoned because I have not received my new device yet. I was told that it was sent back bacuase the consultant who did my online application wrote down my adress wrong. I was never phoned or anything. I apparently will not receive my new device anymore. I have been with Vodacom for 20 years and have 4 contracts with Vodacom. Unfortunately, because of this I will cancell all my contracts with vodacom and search for better service elsewhere.

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thembinkosi justice
, US
Mar 18, 2019 1:52 pm EDT

Today i went to Vodacom shop at umlazi shopping mall (kwamnyandu Mall).when i get there i found a guy by the name of Lindani and his two colleagues. I told the guy i want to do sim swipe because i was robbed last night they want me to pay R60 .R20 was for sim swipe and R40 was for them to cut a sim to a dual sim. As far as i know all cards they are made to work as normal card and dual card.to me this guy is making a lot of money there at vodacom shop .i think is time to leave Vodacom because we don't know whom to trust

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5:30 am EDT

Vodacom contract cancellations

On the 05 February 2019, my father canceled his contract with Vodacom. He was advised that Vodacom only implements cancellation at the end of the Month ( 28 February 2019). And the consultant also mentioned that when the contract is changed to prepaid the network will go on and off, of which it happened. On the 28 February 2019 he received an SMS saying that the alternate number for notification has been deleted and that your details have been updated on the Credit Limit System

On March 02 2019, we phone back to ask if what the smses means and they advise that the cancellation has been implemented and the phones are prepaid now, we requested that they send a settlement/ paid -up letter to us. After requesting the letter they transferred me to the collection department in order for them to provide me with the letter. Collection department consultant advises that the status of my father's name is not updated on their side but it takes 5 working days since the cancellation date 28 February 2019 in order for the collection department to receive the information from the cancellation department and we should phone back.

On the 09 of March 2019, we phone back and requested the letter because on the Credit Bureau System it shows my father is in arrears with them. We were then been told that we first need to pay March 2019 statement of R 303.00 and we mentioned that we phoned last week for the exact letter and they mentioned that we can get the letter on 5 working days of the cancellation, the consultant then advise but we first need to pay the outstanding amount, that was generated on the 03 of March 2019, I advise him but I spoke to the collection department and the advise that they can see we have settled the amounts and that the contract was canceled on 5 February 2019 but was initially canceled on the 28 February 2019.

We advised them that we would like to be transferred to the legal department, they advise that there is no direct line for them

How can you blacklist a client if he no longer owes you and has proof of all the payment including the names of the consultants we spoke to in the departments.

If you can listen to your telephone records,

The reference number that I received on the 09 February 2019 is [protected]

My desirable resolution is for them to clear my father's name on the Credit Bureau.

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2:42 am EST
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Vodacom cancellation

Today 08/03/19 I have tried to log a cancellation of my Vodacom data contract. Upon doing so I am informed by the consultant that he can only cancel my contract by the end of April? This makes no sense to me as I explained to him I do not need any further data into April month and need the contract to end by the 31st of March. Unfortunately he could not assist me and then escalated this to his manager. The manager then in turn could not assist me either, stating that all cancellations must be done by the 7th of the month.
I then asked this manager when my contract has expired, she went on to tell me that my contract expired the end of February.
I wasn't notified via SMS that the contract expires and that I would have until the 7th to decide whether I would like to cancel or not? I was not informed via sms of what the process is. Why isn't this option given to customers to decide whether or not they would like to continue a contract or not?
SMS's can be sent out when a contract can be upgraded, why cant the same procedure apply to cancellation dates? Like I said before I do not need any further data into April. I would like to end my contract by the end of March 2019 and I feel that this is not too much to ask. I am not trying to cancel my contract 1 day before, this is 3 weeks before the end of the month.

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Contact Vodacom customer service

Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

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