Vivint review: Installing equipment that I was told was a curtesy, charged twice for equipment when moving.

Hello Mr. Pedersen, I have been a long-time customer with Vivint since 2021 and I am very disappointed and how I have been treated and I have never missed a payment before. My account number is 11073493. I moved back in 2024 from my home that I had Vivint and instead of being informed that equipment could removed and reinstalled, they employee sold me new equipment. I was called this year about upgrading and told them about the situation and they offered a courtesy camera that I later found out wasn't one at all. The technician not only installed on Infront about my garage that I thought I was getting as complementary, they added more charges, and another camera to the back yard and I already had one back there. I have been going through this for months and to no answers. I have always had automatic draft and never missed a payment. Somehow after that installment, the payments stop coming out of my account. I have been calling for help but all I get is transferred. I have asked them to come get the equipment and al I get is constantly they will investigate. I am moving again, and I wanted to keep Vivint as I have been a loyal customer, but I can't. I am willing to give the equipment I bought twice back, and they won't send a tech out to get it. My number is [protected]. The technician even put he was here 4 hours and he wasn't I am reaching out because I read the bad reviews on the BBC. My name is Sabrina Williams and I am desperate need. I have been on the phone with Vivint for 1 hour 40 minutes. He state they will remove the devices now after I have been asking for that but he said $1,468.50 is the total. I offer to pay the past due amount without those two cameras but that wasn't accepted. I talk to Cylde-9147091 and I am still on the phone and nothing is moving. This has been going on for months. Order number is [protected]-2595985. I wanted to keep the service but no help. Even charging me $100 to remove the equipment.