CB Home Safety and Security Vivint Complaints #2-21

Vivint review: Awful customer service!

Kelley Edwards of US

Jun 18, 2026 4:12 pm UTC

Verified customer

Featured review

I have 2 locations with Vivint. I sold one of my locations and tried to cancel service at that location. First, they tried to charge me an equipment fee, but I paid for the equipment up front. Then, they tried to charge me a cancellation fee for that property even though I intended to keep my service at my home. I asked them why I was still under contract after 5 years of being a customer of theirs and apparently that is their terms. I know for a fact that I was never told of that lengthy contract term or I would never have agreed. Most places are a year tops. Terrible experience and I will never ever enlist their services again.

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Vivint Contacts

Vivint phone numbers

+1 (801) 377-9111

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Head Office

+1 (800) 216-5232

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Canada

+1 (877) 404-4129

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Solar Energy Support & Purchase inquiries

+1 (855) 616-6589

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Purchase A System

+1 (855) 368-8568

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Military Support

+1 (801) 705-6213

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Corporate Office

+1 (801) 705-8011

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customersupport@vivint.com

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Support

dgerard@vivint.com

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Finance

Vivint address

4931 North 300 West, Provo, Utah, 84604, United States

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Aug 04, 2026
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