CB Home Safety and Security Vivint Complaints #2-21

Vivint review: Absolutely terrible experience with Vivint.

Kimberly L Smith of US

Jun 22, 2026 1:57 pm UTC

Verified customer

Featured review

The technician damaged my thermostat during installation, stayed in my home until 12:15 AM, and the salesperson misrepresented the credit check as a “soft inquiry.” I later discovered Vivint opened a $3,600 Fortiva credit line in my name without my consent.

After canceling within the legal 3‑day window, Vivint uninstalled their equipment, and ADT found my previously working system was now damaged — costing me $605 to replace the panel and sensors. Vivint refuses to take responsibility.

This company’s practices are unprofessional, deceptive, and align with the FTC’s recent sanctions against them. I would never recommend Vivint to anyone.

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Vivint Contacts

Vivint phone numbers

+1 (801) 377-9111

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Head Office

+1 (800) 216-5232

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Canada

+1 (877) 404-4129

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Solar Energy Support & Purchase inquiries

+1 (855) 616-6589

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Purchase A System

+1 (855) 368-8568

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Military Support

+1 (801) 705-6213

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Corporate Office

+1 (801) 705-8011

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Senior Vice President Of Finance

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Vivint emails

customersupport@vivint.com

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Confidence score: 100%

Support

dgerard@vivint.com

98%
Confidence score: 98%

Finance

Vivint address

4931 North 300 West, Provo, Utah, 84604, United States

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Jul 08, 2026
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