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4.3 719 Reviews

Vivid Seats Complaints Summary

2 Resolved
112 Unresolved
Our verdict: If considering services from Vivid Seats with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vivid Seats reviews & complaints 143

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4:39 pm EDT

Vivid Seats Ticket purchase through vivid seats

In July 2022, I purchased a ticket for the Bruce Springsteen concert in Newark, NJ to be held April 14, 2023. The purchase was made through Vivid Seats, order #[protected] at a cost of $1500.00 (not an insignificant price). As of today, April 3, 2023, I have not received the ticket which was to be delivered by electronic transfer no later than April 13, 2023. Since the event is only 10 days away and I have heard absolutely nothing about the ticket transfer, I contacted Vivid Seats customer service for assistance. I am so incredibly disappointed in the lack of customer service. I've called or live chatted 5 times and each time, the representative reads me a standard line about their policy. One rep intentionally disconnected me pretending he couldn't hear me when I know for certain he could but didn't want to hear what I was saying. I have asked for assistance in verifying I will receive the ticket I purchased, or a refund so I could purchase another ticket before the event. Since I will be traveling to the event, I need the ticket in hand several days prior. How can I reach someone who is willing to assist me?

Desired outcome: The ticket I purchased or a full refund

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10:31 pm EST

Vivid Seats Sent the wrong tickets

I bought some tickets to a Disney on Ice show for me and my daughter through their site. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for.

After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Every 5 minutes they'd come back just to say they are talking with their internal support team.

Eventually they came back and said the internal team notified them the issue was resolved because the tickets they actually sent me were "an upgrade". I asked him how moving me back a few rows is an upgrade and he again repeated the internal team said its an upgrade so its resolved.

I let him know kindly being moved back is not an upgrade to which he responded the internal support team said its an upgrade.

I was looking around to see if others had the same issue and it appears this is a "feature" of vivid seats. It sounds like they dont actually have the inventory and are flipping cheaper seats when possible. (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-)

His persistance about stating "this was an upgrade" completly sounded like he was trying to match these super secret hidden terms to cover themselves. Would never buy again. Ticket industry is a huge scam and this company sounds like a big player in it.

Desired outcome: A refund

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10:51 pm EST

Vivid Seats Purchased tickets I never received

Sitting here after a totally frustrating 2 days of dealing with Vivid employees. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. My credit card was charged $328.30 that day. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. The 21st was spent on the phone trying to aquire our tickets. All I got was a run around, excuses, and finally no response what so ever. Never received tickets or a refund let alone even an apology. Ong please do not use this business...shadey as a summer afternoon under a big oak tree. Shame shame for all the people you have messed with and hurt. Phoney Company!

Desired outcome: Haha...

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5:34 pm EST

Vivid Seats Tickets to Ain’t to Proud Stage Play in West Palm Beach

On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Ain’t to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. I ordered premium tickets for the orchestra section. The market price provided by Vivid was over $500 per ticket. The total price was $1405.95. On December 13, 2022, I received the tickets from Vivid. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices.

Desired outcome: Please Refund at least $1000. From over pricing.

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2:52 pm EST
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Vivid Seats Adele concert tickets

Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. At this time, they told us that it was to be rescheduled at a TBD time other than that one email we were never heard from anyone at Vivid other than the calls I made and the insurance claim for the tickets that I purchased which was worthless as the paper it is written on. Fast forward I start seeing that she is finally performing from a post on Facebook and reach out to Vivid today about rescheduling to be told that my rescheduled concert date had already past, which is unacceptable. In addition to that they told me I was emailed one time on July 25th of my rescheduled date. What given them the right to tell me when it’s convenient for me to spend several thousand dollars to come back to Vegas. So, because I did show up there was nothing, they could do for me. So, they basically stole my money and all of the expense for the first trip. Performers need to be held account for their hissy fits and not at the expense of concert goers it’s not like I paid $100.00 for these tickets they were $3,300. and Vivid owes more to their inconvenienced guest that what I got. Worst company every and I would highly advise against using this company specifically and other like them.

Desired outcome: Either a full refund or reschedule my seats at a date that works for MY Schedule

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8:24 pm EST
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Vivid Seats Lack of customer service

The following is a chronological timing of the events that occurred:

September 26, 2022, at 7:33PM – I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. The request was put in minutes before.

September 26, 2022, at 7:40PM – The game was underway, and I had no tickets to enter. I made the call to customer service. The customer service rep said she would investigate. I had told her that if it couldn’t be resolved within 2 minutes, to please cancel the order. I was put on hold. The game already had been going for 10 minutes.

September 26, 2022, at 7:42PM – The customer service rep come back on the line and said that they are still working on the situation. I politely asked her to please just cancel the order. Between missing the beginning of the game and the fact that my back had started tightening up from being rear-ended on the taxi ride over, I felt it just better to cancel at that time. Again, I was put on hold as she needed “to confirm with a manager” that it could be done.

September 26, 2022, at 7:46PM – Email #2 arrived in my in basket saying that the order placed at 7:33 was now confirmed.

September 26, 2022, at 7:52PM – The 3rd email arrived with the tickets now ready to download to present to the usher to gain access. All the while I was on the line with customer service. I was informed at that point that they could not reverse the charges and cancel the transaction as the tickets were already issued. The tickets were never used. I asked to speak to a manager and was told “They are going to say the same thing.”. Repeated requests to speak to a manager were continually denied, leaving me with no other alternative than to dispute this claim.

Desired outcome: Refund of ticket price.

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10:08 pm EDT
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Vivid Seats Ticket order lost

On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT.

As of Oct. 13th 6:38 pm I am unable to access my tickets. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. However, no matter what link they have provided I cannot access these tickets. I have put in calls, live chats and emailed customer support. They are doing nothing to help me

Desired outcome: I WANT MY TICKETS

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8:54 am EDT
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Vivid Seats I want my money back

I bought tickets from vivid seats in march of 2022 for a game oct.2. I paid $600 for 4 tickets, I didn’t receive my tickets, they kept telling I would get them closer to the game. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. Well the day before the game which was 4 hrs from my home they quit responding to me all together. So I have no tickets and am out $600. It’s not right that they say they have no control over the seller. I someone needs to hold ticket brokers responsible

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4:51 pm EDT

Vivid Seats UNLV Rebels at Utah State Aggies 2x Football Tickets

DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! I bought tickets 2 months in advance. I received an email a few days before the game to "Confirm my email". I followed their next steps, and received an email "Electronic Transfer Delivered"... but it was not a proper digital ticket, it was just an email confirming the delivery. I received no bar code or anything resembling a real ticket, checked junk/spam... nothing. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. Nothing arrived. With 30 mins. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. Total SCAM! I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. Very frustrated and will NEVER use Vivid Seats again... and warning to you... I have read many many complaints about the 'fake' guarantees. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? That clearly didn't happen bc I received NO TICKETS! I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. I feel sorry for other customers who have lost a lot more money than we did.

Desired outcome: I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!.

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4:18 am EDT

Vivid Seats My chemical romance Las Vegas

Paid $160 for a single ticket for a show that was rescheduled (twice). The person the ticket was for has since died. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivid’s site, they say ‘due to the ‘nature’ of this event (what does that even mean?) only our *Volume Resellers* are allowed to re-sell tickets’. What kind of scam is this?

Desired outcome: Refund of ticket price.

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3:31 pm EDT
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Vivid Seats Parking Tickets for Football Games

Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). One arrived by mail with a "Lot 16" other was delivered electronically. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. I asked to speak to the manager, told me there was no one above him. Kept telling me same blurb about it was my fault, not his, no refund, etc. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. Repeatedly asked to speak to manager and he refused. Ultimately, hung up on me. So I recommend never buying anything from this place. I never will again.

Desired outcome: Refund of $131.78

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7:03 pm EDT
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Vivid Seats Undelivered sports tickets

On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. 3 for $533.58.

The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time.

I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. I followed the instructions and received another email showing that the ticket were pending.

We started heading to the venue with me continuing to check for the final ticket download without success.

After several hours we arrived, parked, and made the trek to the stadium with several thousand other spectators. Upon arriving at the gate and waiting in line I made several more failed attempts to retreive the tickets, When I finally arrived at the gate, it was 2:45 and NO tickets. The gatekeeper tried to help me also, and stated I need to call the company because they were unable to allow entry without the valid ticket with the barcode. We got out of line and I tried to call !

I tried calling several times over the holiday weekend and was not able to speak to anyone. I notified PAYPAL, and my back that I wanted to stop payment. I was told to contact the company first to see if they would help me considering they have the 100% money back guarantee. The bank gave me a different phone number from which I had. I was given [protected]. I was finally able to speak to a person named Juan on September 7, 2022. Juan stated that he could not help me because they initiated the transfer. I explained that I never received the tickets, only the email stating that the transfer was pending. I asked to speak to a supervisor and was informed that the supervisors do NOT talk to customers. I explained they were being deceptive with their 100% guarantee for non-delivery. Once again he repeated that they have the notice showing where they initiated the transfer. The call did NO good.

Desired outcome: 100% REFUND as stated when the tickets DO NOT arrive by the start of the event. The tickets NEVER arrived.

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9:56 pm EDT

Vivid Seats Tickets purchased

I purchased tickets to the motley Crüe concert in Seattle in 2019. This changed due to Covid, but we did not get a refund because it was getting rescheduled.

The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. I could not attend. Just another company who still made money over COVID. Absolutely disgusting.

Desired outcome: Refund.

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2:08 pm EDT
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Vivid Seats Downgraded Tickets Sent - Not what I paid for.

When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). What I received were tickets in Section B, Row N, Seats 147 & 148. This is not what I paid for. At this venue, Section B is behind the Pit. IE, Hundreds of people are standing in front of you. I would never have the paid this amount of money for average seats. I paid for the first 15 rows. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". This is absurd! I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. Good Grief. I simply want a partial refund because I feel that is fair. I did not get what I paid for.

Desired outcome: Partial refund

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10:25 am EDT

Vivid Seats Ticket master game tickets

I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. Long story short the ticket transfer did not go smoothly. There was some type of electronic glitch. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. Vivid nor Ticketmaster seem to care about my issue. I just want the tickets I spent my hard earned money on. Especially since Vivid. says they have a no refund policy unless the event is cancelled.

Desired outcome: I just want the Tickets I spent over 2 thousand of my hard earned money on.

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7:06 pm EDT

Vivid Seats Purchase of what seemed to be tickets

On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. Very deceptive and unfair marketing.

Desired outcome: Refund

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4:24 pm EDT
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Vivid Seats I never received my tickets but was charged for them.

I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. The event was then rescheduled for July of 2021and then cancelled again. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for.

Desired outcome: Please refund

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Olga Ramudo
Miami, US
Aug 12, 2022 4:39 pm EDT
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These people are thieves and liars. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. We paid $1,279.45 for these tickets. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. None of the options worked for us... NEVER will I use this company again

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11:28 am EDT

Vivid Seats Tickets for the 2022 Puyallup Rodeo

07-12-22 at 5:57 A.M. I purchased tickets through you company for the September 11, 2022 Rodeo. Order number [protected]. I paid $322.17 for 3 seats. These seats sell for $35.00 each. I feel that you overcharged me. I do expect a refund of the differance that the seats should sell for.

If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. And, I will never refer you to any of my friends and family.

In my eyes I trully beleive you are a rip off company. My friends and I attend several differant venues and purchase tickets online. But, that won't happen with your company.

Desired outcome: Please refund me the differance between what you charged me and what the tickets actually cost. I do expect a responce and an apology for this overcharge. I expect to pay the normal service fees, but not what you charged me for the tickets.

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5:01 pm EDT

Vivid Seats Ticket exchange

In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. We paid about $500 for the tickets in total. We were given multiple different messages from Vivid seats regarding the tickets. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. We were also told that the tickets would show up within 48 hours on the event. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. We could not access or find on Ticketmaster and vivid customer dis-service. Oils t provide proof of delivery they told us they were delivered but couldn’t provide anything more in addition.

Desired outcome: Full refund and apology for lack of ticket delivery. Customer identification can be provided if needed.

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6:29 pm EDT
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Vivid Seats Zac Brown concert Clarkston MI,

I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. I then I received an electronic transfer notification which I followed through on. The tickets were in TTC3 seats 30 and 31 in corner. I complained and they advised these were upgrade tickets and no refund would be issued. I then twitted Customer Service and again advised these were upgrade. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer

Desired outcome: A refund or seats in RTC4

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Vivid Seats Customer Reviews Overview

Vivid Seats is an online marketplace that offers tickets for live sports, concerts, theater, and other events. Customers can browse and purchase tickets for a variety of entertainment options, often with a choice of seating. The platform provides a service for ticket sellers to list their tickets, and for buyers to find and secure tickets for upcoming events. Vivid Seats also offers a rewards program, where customers can earn credit on future purchases. The company emphasizes a secure purchasing process and customer support.

Vivid Seats In-depth Review

In Summary: Vivid Seats offers a user-friendly platform with a wide selection of tickets for various events. While their pricing can include additional fees, they provide a secure and straightforward purchase process. Customer service is responsive, and the company has a clear return policy. They also offer a rewards program and special promotions, although details on environmental and social responsibility are not highlighted. Overall, Vivid Seats is a reliable option for ticket purchases, with a reputation that competes well in the market.

Website Usability and Design: The Vivid Seats website boasts a clean design with intuitive navigation, making it easy for users to find and purchase tickets. The mobile responsiveness ensures a seamless experience across devices, and the search functionality is robust, allowing for quick event lookups.

Ticket Selection and Variety: Vivid Seats offers a comprehensive range of events, including sports, concerts, and theater productions. There is good availability of seats for a variety of venues, catering to a wide audience.

Pricing and Fees: Ticket prices on Vivid Seats are competitive, but it's important to note that there may be additional fees at checkout. The pricing is transparent, with a breakdown of costs provided before the final purchase.

Purchase Process and Checkout: The purchase process is streamlined, with a secure checkout system. Multiple payment options are available, ensuring convenience for a range of customers.

Customer Service and Support: Vivid Seats has a responsive customer service team. The staff is knowledgeable and helpful, with various contact methods available during extensive hours of operation.

Delivery and Fulfillment: Tickets are delivered through several options, including electronic and mail delivery. The service is timely and reliable, ensuring customers receive accurate tickets for their events.

Return/Refund Policy: The return policy is clearly outlined on the website, and initiating returns is straightforward. Refunds are processed in a timely manner, according to the terms provided.

User Reviews and Testimonials: Customer satisfaction levels are generally high, with authentic reviews available for potential buyers to gauge experiences. Negative reviews are addressed, indicating a commitment to customer satisfaction.

Rewards and Loyalty Programs: Vivid Seats offers a rewards program with clear benefits. Customers can easily earn and redeem rewards, although the terms and conditions should be reviewed to understand the program fully.

Special Features and Promotions: The site provides exclusive deals and discounts, with options for last-minute ticket purchases. Membership benefits add value for frequent buyers.

Accessibility and Inclusivity: Vivid Seats makes accommodations for disabilities and offers multilingual support, demonstrating an inclusive approach to their services.

Reputation and Reliability: The company has a solid reputation in the industry, with necessary business accreditations and certifications. Their history in the business contributes to their reliability as a ticket vendor.

Environmental and Social Responsibility: Information on sustainability practices and community engagement is not prominently featured, making it difficult to assess their commitment to environmental and social responsibility.

Legal and Compliance: Vivid Seats adheres to ticket sales laws and regulations. They have a comprehensive privacy policy and data protection measures in place, along with clear terms of use.

Overall Experience and Recommendations: Vivid Seats provides a positive user experience, with a platform that stands up well against competitors. For potential customers looking for a reliable ticket purchasing platform with a variety of events and a secure checkout process, Vivid Seats is a commendable choice.

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Contact Vivid Seats customer service

Phone numbers

1833 228 5143 +1 (925) 206-3066 More phone numbers

Website

www.vividseats.com

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