TicketCenter.com
reviews and complaints

On August 4, 2023, I clicked on an apparent old website for the Tourist Minor league team tickets that directed me to Ticket Center. I thought knowing of it. I came from an expensive area so ordering tickets for $87.55 a seat didn’t seem unusual. Ticket Center sent detailed instructions to obtain the bar code that didn’t work because I wasn’t on the correct website even though it had the Tourist logo. I called the stadium and learned that the website I was using was old, ticket center was third party (I thought that was the only way to purchase tickets) and the seat I ordered actually cost $17.50. I contacted Ticket Center and they refused to refund my ticket and I filed a dispute with my credit card.

My husband purchased tickets for Erykah Badu for my birthday, the first outing since my daughter's death. To his knowledge he was purchasing floor seats (N) for $172.50 each totaling $345.90. However, he was charged $467.50, and received seats right below the balcony (TT) costing $82.95. (overcharged $121.60).

The gentleman I spoke with was unsympathetic and belittling. He also refused to allow me to speak to a supervisor. Instead, he directed me to read the website.

My daughter's birthday is 7/7 and mine is 7/8. My husband was attempting to get me out of the house and celebrate both of us. However, this incident has totally taken the excitement out of this event. Cell [protected] with resolution, or email me at [protected]@gmail.com. The email associated with is purchase [protected]@gmail.com.

On March 24, today I was looking for tickets to the above event for me and 2 other friends. Us three are disabled senior ladies who were just looking for a healthy distraction from our ailments. We all agreed this would be a good place to start. I am the only one with a credit card and I charged the tickets to my card. I'm partially blind and I saw $88.00 per ticket so I clicked. The total amount charged was $341.+ I immediately contacted the seller and my credit card. I'm stuck with tickets.

Tickets-Center
06:26 PM
Hello, and thank you for using the Tickets-Center live chat service.
Tickets-Center
06:26 PM
Please enter your question here to get started:
You
06:35 PM
Overprice ticket and refund order #[protected] I will not be attending the musical. It is the principle of fraudulent charges.
Tickets-Center
06:35 PM
Thanks, now please provide your name:
You
06:35 PM
Tickets at the venue was only $134.00.
Tickets-Center
06:35 PM
Please enter your email address so we can verify your order.
Tickets at the venue was only $134.00.
06:35 PM
Tickets-Center
06:35 PM
Enter the order ID # for the order you wish to discuss. Your order ID # can be found in the order summary email you received after placing your order.
Tickets at the venue was only $134.00.
06:36 PM
Tickets-Center
06:36 PM
You previously entered for your email address. Enter "yes" if this is the email you used to place your order. If it is not, enter "no".
Tickets at the venue was only $134.00.
06:36 PM
Tickets-Center
06:36 PM
Please enter the email address that you used to place your order
Tickets at the venue was only $134.00.
06:36 PM
Tickets-Center
06:36 PM
Enter 1 if you are contacting us about an order for ticket to on ?
Tickets at the venue was only $134.00.
06:37 PM
Tickets-Center
06:37 PM
Got it, Thanks
Tickets-Center
06:37 PM
Please enter the billing zip code or postal code associated with your order.
Tickets at the venue was only $134.00.
06:37 PM
32746
Tickets-Center
06:37 PM
Thank you for confirming.
Tickets-Center
06:37 PM
Thank you for your patience. The next available agent will be connected with you as soon as possible.
emman
06:37 PM
Hello Tickets at the venue was only $134.00.! I am emman, your Customer Care Specialist. Please give me a moment to look over your details.
Tickets at the venue was only $134.00.
06:37 PM
ok
emman
06:39 PM
I see that you're contacting us because the tickets are overpriced, and you want a refund since you will attend the event. In this case, you don't have to worry. I'll be more than willing to check on this for you.
Tickets at the venue was only $134.00.
06:39 PM
I want to cancel this order.
Tickets at the venue was only $134.00.
06:40 PM
I will not be attending this event and please do not send any ticket.
emman
06:40 PM
Thank you for waiting I understand that you want to cancel the order and want a refund. I'd be more than happy to check the options we have regarding your concern.
Tickets at the venue was only $134.00.
06:41 PM
Thank you and again please do not send me any ticket
emman
06:41 PM
Upon checking your order, the tickets have been delivered to you last December 19, 2022 at 4:53 pm. I would like to clarify regarding the price of the tickets.
emman
06:41 PM
The price you see on the ticket would be to the face value amount. The tickets you purchased were sold on our ticket marketplace, and as stated at checkout, tickets on our site may be listed above face value. Keep in mind, the price you paid was set by the seller based on supply and demand for this event.
Tickets at the venue was only $134.00.
06:42 PM
The venue has tickets available.
emman
06:42 PM
If you're unable to attend the event, I highly suggest independent reselling to recoup the cost. Many of our fans have success selling their tickets through social media, but you also have the option to locate a resale site by simply searching the internet using terms like "Sell my tickets". Your chosen site will have more details on any seller fees or guidelines.
emman
06:43 PM
I would also like to inform you that we are a secondary market, and we don't hold any inventory of the tickets which means we enter into an agreement with the sellers, and we can't take back their sale. Due to this, cancellation and modification is not an option we're able to provide. We can only provide a refund if the event is officially cancelled.
Tickets at the venue was only $134.00.
06:43 PM
Tickets at the venue was only $134.00.
06:44 PM
So, you are telling me I cannot get a refund not even a partial refund.
emman
06:44 PM
I really understand that the price of the tickets is high. You purchased the tickets to us; a ticket marketplace and we don't hold any inventory of the tickets. We can only provide a refund if the event is officially cancelled.
emman
06:45 PM
Prices are set by the seller according to supply and demand for the event. To ensure you have all the information needed before submitting your order, we outline that prices may be above face value throughout our website.
Tickets at the venue was only $134.00.
06:46 PM
emman
06:48 PM
I do apologize for not being able to provide you the resolution you have in mind. I really want to provide you a refund but since the event is not officially cancelled, we cannot provide a refund. I really suggest reselling the tickets to recoup the cost. You may ask your close friends, family members, or relatives if they know someone that is interested in the event and need the tickets.
Thank you for contacting us regarding your Order # [protected].
I apologize that the face value of your tickets was a surprise to you, but we are secondary market meaning that we do not own any inventory, so it’s the sellers themselves that determine the price of the inventory that they are selling.
The prices on our site are based on the supply and demand of that particular event and what the market value of those tickets are currently at.
Our sellers monitor the market to ensure they are able to list their tickets competitively.
To keep our level of commitment to transparency throughout the checkout process, here is the order total breakdown:
Subtotal (Ticket Price): $646.00
Shipping Fee: $6.95
Sales Tax: $0.00
Service Fee: $181.00
Order Total: $833.95
We understand that you want a refund. Please note that as a secondary marketplace, we do not hold ticket inventory. The Sales Terms and Conditions provided for review are agreed upon before purchase and states that all sales are final. Our Vendors and partners work hard to secure and provide tickets to our fans once an order is confirmed. Because of this, we are unable to cancel the ticket sale and offer a refund unless there is an official cancellation by the primary market or venue.
Fortunately, if you decide not to keep these tickets, you do have the chance to recoup some of the cost through independent resale!
There are many sites available which can be located by simply searching the internet using terms such as “Sell my tickets”. Each site has different seller fees and guidelines in order to list and sell with them.
We sincerely appreciate your understanding.
Please feel free to reply to this e-mail if you have any additional questions or immediate concerns.
Thank you!
Michaela SM
Customer Support
Tickets-Center
From: [protected]@aol.com
Sent: Fri Jan 13 2023 07:25:36 GMT+0800 (Singapore Standard Time)
To: [protected]@tickets-center.com
Subject: Overpriced tickets
Order #[protected]
The ticket purchased is overpriced and I am sure there are some types of laws regarding price gouging and unfair pricing and taking advantage of the elderly especially when they are on a fixed income. Please forward me the pricing breakdown and I will forward it to the American Express credit card. I demand a refund I will not be attending the event. I understand all orders are final. I will not be attending this venue. Please respond ASAP.
Nancy Lee Newman

My husband purchased two tickets to a concert. I wondered where the seat numbers were, so I called them. The recording said, "if you purchased a group of tickets, they will be side by side". When I spoke to the Gentleman, he said that the seller was filling the order and we would know our seat numbers when the seller was done with that process. I expressed my dissatisfaction and told him, "we paid our money, I want my seat numbers". He put me on hold to speak with his manager. When he came back onto the line he told me, "your tickets are general admission, you should get there early to get the best seats". I do not know how they can guarantee we will be seated together when they open the venue doors and it is a free-for-all for the seats. Nowhere on the receipt or on the ordering page did it say, "general admission".

My daughter purchased tickets from ticketcenter to then find out we need to be vaccinated. I want a refund for these tickets. I have attempted to contact ticket center but you cannot speak to anyone. This is a very important piece of information that should have been posted on their website. I went back and checked it again to make sure that I did not miss it anywhere. I will not pay money to get a negative covid test and we will not be getting vaccinated. I would greatly appreciate it if you could process a refund for our money. Wee paid over $300 for these tickets.
Order number [protected]

I went to purchase a ticket for a John Hyatt concert. Having just spent several days in the hospital, I was of the mindset - whatever the going price - I'm going!

So - I thought I was on the website of the theater; it wasn't. They claimed a 200% guarantee. And - they shared that the going price was around $200 - plus various fees - totally over $508. Under my "meds" - I unfortunately hit the button and "purchased"... thinking this was the market price. Within a minute - I realized "this doesn't make sense."

So I went back to the theater site - and the same tickets were $80 - how many did I want (the real market price). So - now five minutes into this - I tried in vain to cancel the purchase - of course - they wouldn't budge.

And why should they? They're less than honorable marketing practices worked - I was the sucker - I believed their website that it was approx. fair market value - and that their guarantee and company had provided a fair and valuable service.

PLEASE DON'T MAKE THIS MISTAKE. THESE ARE NOT GOOD PEOPLE. AGAIN - HOW DO THEY SLEEP AT NIGHT?

Got tickets from TicketCenter.com. They charged money for them and tried to make more transactions. But I managed to stop these troubles. Before I called to my bank they already charged $170. I didn’t ordered any tickets from these site. I’ll ask for a refund!