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TicketCenter.com complaints 8

ComplaintsBoard
R
11:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

TicketCenter.com Alicia via chat said the company would follow up with the credit card company.

On August 4, 2023, I clicked on an apparent old website for the Tourist Minor league team tickets that directed me to Ticket Center. I thought knowing of it. I came from an expensive area so ordering tickets for $87.55 a seat didn’t seem unusual. Ticket Center sent detailed instructions to obtain the bar code that didn’t work because I wasn’t on the correct website even though it had the Tourist logo. I called the stadium and learned that the website I was using was old, ticket center was third party (I thought that was the only way to purchase tickets) and the seat I ordered actually cost $17.50. I contacted Ticket Center and they refused to refund my ticket and I filed a dispute with my credit card.

Desired outcome: I've already filed a complaint with the NC DOJ and I won't stop there. Charging 70 extra dollars is price gouging and illegal.

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A
6:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TicketCenter.com Erykah Badu Tickets-Mann in Philadelphia

My husband purchased tickets for Erykah Badu for my birthday, the first outing since my daughter's death. To his knowledge he was purchasing floor seats (N) for $172.50 each totaling $345.90. However, he was charged $467.50, and received seats right below the balcony (TT) costing $82.95. (overcharged $121.60).

The gentleman I spoke with was unsympathetic and belittling. He also refused to allow me to speak to a supervisor. Instead, he directed me to read the website.

My daughter's birthday is 7/7 and mine is 7/8. My husband was attempting to get me out of the house and celebrate both of us. However, this incident has totally taken the excitement out of this event. Cell [protected] with resolution, or email me at [protected]@gmail.com. The email associated with is purchase [protected]@gmail.com.

Desired outcome: I am requesting the seats be changed to equal the cost of the tickets, receive a reimbursement of the $121.60 or a total reimbursement of $467.50.

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T
4:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TicketCenter.com Tickets to May 7th at McAllen.

On March 24, today I was looking for tickets to the above event for me and 2 other friends. Us three are disabled senior ladies who were just looking for a healthy distraction from our ailments. We all agreed this would be a good place to start. I am the only one with a credit card and I charged the tickets to my card. I'm partially blind and I saw $88.00 per ticket so I clicked. The total amount charged was $341.+ I immediately contacted the seller and my credit card. I'm stuck with tickets.

Desired outcome: I would like a refund since this purchase is going to probably have an impact on our health. Cuz it's going to be a struggle to pay for them. We are disabled senior ladies on a budget. Thanks

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Is TicketCenter.com legit?

Our verdict: TicketCenter.com's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate TicketCenter.com's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

TicketCenter.com earns 69% level of Trustworthiness

Good Credibility Notice: TicketCenter.com rated around 69% by Complaints Board. Generally safe, but exercise caution in information sharing.

TicketCenter.com has claimed the domain name for ticketcenter.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Ticketcenter.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ticketcenter.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • TicketCenter.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to TicketCenter.com has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to TicketCenter.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
L
9:34 am EST
Verified customer This complaint was posted by a verified customer. Learn more

TicketCenter.com Receive at least a partial refund.

Tickets-Center
06:26 PM
Hello, and thank you for using the Tickets-Center live chat service.
Tickets-Center
06:26 PM
Please enter your question here to get started:
You
06:35 PM
Overprice ticket and refund order #[protected] I will not be attending the musical. It is the principle of fraudulent charges.
Tickets-Center
06:35 PM
Thanks, now please provide your name:
You
06:35 PM
Tickets at the venue was only $134.00.
Tickets-Center
06:35 PM
Please enter your email address so we can verify your order.
Tickets at the venue was only $134.00.
06:35 PM
Tickets-Center
06:35 PM
Enter the order ID # for the order you wish to discuss. Your order ID # can be found in the order summary email you received after placing your order.
Tickets at the venue was only $134.00.
06:36 PM
Tickets-Center
06:36 PM
You previously entered for your email address. Enter "yes" if this is the email you used to place your order. If it is not, enter "no".
Tickets at the venue was only $134.00.
06:36 PM
Tickets-Center
06:36 PM
Please enter the email address that you used to place your order
Tickets at the venue was only $134.00.
06:36 PM
Tickets-Center
06:36 PM
Enter 1 if you are contacting us about an order for ticket to on ?
Tickets at the venue was only $134.00.
06:37 PM
Tickets-Center
06:37 PM
Got it, Thanks
Tickets-Center
06:37 PM
Please enter the billing zip code or postal code associated with your order.
Tickets at the venue was only $134.00.
06:37 PM
32746
Tickets-Center
06:37 PM
Thank you for confirming.
Tickets-Center
06:37 PM
Thank you for your patience. The next available agent will be connected with you as soon as possible.
emman
06:37 PM
Hello Tickets at the venue was only $134.00.! I am emman, your Customer Care Specialist. Please give me a moment to look over your details.
Tickets at the venue was only $134.00.
06:37 PM
ok
emman
06:39 PM
I see that you're contacting us because the tickets are overpriced, and you want a refund since you will attend the event. In this case, you don't have to worry. I'll be more than willing to check on this for you.
Tickets at the venue was only $134.00.
06:39 PM
I want to cancel this order.
Tickets at the venue was only $134.00.
06:40 PM
I will not be attending this event and please do not send any ticket.
emman
06:40 PM
Thank you for waiting I understand that you want to cancel the order and want a refund. I'd be more than happy to check the options we have regarding your concern.
Tickets at the venue was only $134.00.
06:41 PM
Thank you and again please do not send me any ticket
emman
06:41 PM
Upon checking your order, the tickets have been delivered to you last December 19, 2022 at 4:53 pm. I would like to clarify regarding the price of the tickets.
emman
06:41 PM
The price you see on the ticket would be to the face value amount. The tickets you purchased were sold on our ticket marketplace, and as stated at checkout, tickets on our site may be listed above face value. Keep in mind, the price you paid was set by the seller based on supply and demand for this event.
Tickets at the venue was only $134.00.
06:42 PM
The venue has tickets available.
emman
06:42 PM
If you're unable to attend the event, I highly suggest independent reselling to recoup the cost. Many of our fans have success selling their tickets through social media, but you also have the option to locate a resale site by simply searching the internet using terms like "Sell my tickets". Your chosen site will have more details on any seller fees or guidelines.
emman
06:43 PM
I would also like to inform you that we are a secondary market, and we don't hold any inventory of the tickets which means we enter into an agreement with the sellers, and we can't take back their sale. Due to this, cancellation and modification is not an option we're able to provide. We can only provide a refund if the event is officially cancelled.
Tickets at the venue was only $134.00.
06:43 PM
Tickets at the venue was only $134.00.
06:44 PM
So, you are telling me I cannot get a refund not even a partial refund.
emman
06:44 PM
I really understand that the price of the tickets is high. You purchased the tickets to us; a ticket marketplace and we don't hold any inventory of the tickets. We can only provide a refund if the event is officially cancelled.
emman
06:45 PM
Prices are set by the seller according to supply and demand for the event. To ensure you have all the information needed before submitting your order, we outline that prices may be above face value throughout our website.
Tickets at the venue was only $134.00.
06:46 PM
emman
06:48 PM
I do apologize for not being able to provide you the resolution you have in mind. I really want to provide you a refund but since the event is not officially cancelled, we cannot provide a refund. I really suggest reselling the tickets to recoup the cost. You may ask your close friends, family members, or relatives if they know someone that is interested in the event and need the tickets.
Thank you for contacting us regarding your Order # [protected].
I apologize that the face value of your tickets was a surprise to you, but we are secondary market meaning that we do not own any inventory, so it’s the sellers themselves that determine the price of the inventory that they are selling.
The prices on our site are based on the supply and demand of that particular event and what the market value of those tickets are currently at.
Our sellers monitor the market to ensure they are able to list their tickets competitively.
To keep our level of commitment to transparency throughout the checkout process, here is the order total breakdown:
Subtotal (Ticket Price): $646.00
Shipping Fee: $6.95
Sales Tax: $0.00
Service Fee: $181.00
Order Total: $833.95
We understand that you want a refund. Please note that as a secondary marketplace, we do not hold ticket inventory. The Sales Terms and Conditions provided for review are agreed upon before purchase and states that all sales are final. Our Vendors and partners work hard to secure and provide tickets to our fans once an order is confirmed. Because of this, we are unable to cancel the ticket sale and offer a refund unless there is an official cancellation by the primary market or venue.
Fortunately, if you decide not to keep these tickets, you do have the chance to recoup some of the cost through independent resale!
There are many sites available which can be located by simply searching the internet using terms such as “Sell my tickets”. Each site has different seller fees and guidelines in order to list and sell with them.
We sincerely appreciate your understanding.
Please feel free to reply to this e-mail if you have any additional questions or immediate concerns.
Thank you!
Michaela SM
Customer Support
Tickets-Center
From: [protected]@aol.com
Sent: Fri Jan 13 2023 07:25:36 GMT+0800 (Singapore Standard Time)
To: [protected]@tickets-center.com
Subject: Overpriced tickets
Order #[protected]
The ticket purchased is overpriced and I am sure there are some types of laws regarding price gouging and unfair pricing and taking advantage of the elderly especially when they are on a fixed income. Please forward me the pricing breakdown and I will forward it to the American Express credit card. I demand a refund I will not be attending the event. I understand all orders are final. I will not be attending this venue. Please respond ASAP.
Nancy Lee Newman

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ComplaintsBoard
J
3:12 am EDT

TicketCenter.com Misrepresented consert tickets

My husband purchased two tickets to a concert. I wondered where the seat numbers were, so I called them. The recording said, "if you purchased a group of tickets, they will be side by side". When I spoke to the Gentleman, he said that the seller was filling the order and we would know our seat numbers when the seller was done with that process. I expressed my dissatisfaction and told him, "we paid our money, I want my seat numbers". He put me on hold to speak with his manager. When he came back onto the line he told me, "your tickets are general admission, you should get there early to get the best seats". I do not know how they can guarantee we will be seated together when they open the venue doors and it is a free-for-all for the seats. Nowhere on the receipt or on the ordering page did it say, "general admission".

Desired outcome: Full refund to our Mastercard

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K
7:45 am EDT

TicketCenter.com tickets

My daughter purchased tickets from ticketcenter to then find out we need to be vaccinated. I want a refund for these tickets. I have attempted to contact ticket center but you cannot speak to anyone. This is a very important piece of information that should have been posted on their website. I went back and checked it again to make sure that I did not miss it anywhere. I will not pay money to get a negative covid test and we will not be getting vaccinated. I would greatly appreciate it if you could process a refund for our money. Wee paid over $300 for these tickets.
Order number [protected]

Desired outcome: refund

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I
1:10 pm EDT

TicketCenter.com Tickets - don't make my mistake and trust them!!!!

I went to purchase a ticket for a John Hyatt concert. Having just spent several days in the hospital, I was of the mindset - whatever the going price - I'm going!

So - I thought I was on the website of the theater; it wasn't. They claimed a 200% guarantee. And - they shared that the going price was around $200 - plus various fees - totally over $508. Under my "meds" - I unfortunately hit the button and "purchased"... thinking this was the market price. Within a minute - I realized "this doesn't make sense."

So I went back to the theater site - and the same tickets were $80 - how many did I want (the real market price). So - now five minutes into this - I tried in vain to cancel the purchase - of course - they wouldn't budge.

And why should they? They're less than honorable marketing practices worked - I was the sucker - I believed their website that it was approx. fair market value - and that their guarantee and company had provided a fair and valuable service.

PLEASE DON'T MAKE THIS MISTAKE. THESE ARE NOT GOOD PEOPLE. AGAIN - HOW DO THEY SLEEP AT NIGHT?

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P
2:52 pm EDT

TicketCenter.com Scammers

Got tickets from TicketCenter.com. They charged money for them and tried to make more transactions. But I managed to stop these troubles. Before I called to my bank they already charged $170. I didn’t ordered any tickets from these site. I’ll ask for a refund!

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About TicketCenter.com

Ticket Center (TicketCenter.com) is a trusted online ticketing platform that has established itself as a reliable destination for purchasing tickets to a wide array of events. With a solid track record and a commitment to customer satisfaction, Ticket Center offers a convenient and secure platform for individuals seeking to attend concerts, sports games, theater performances, and other live events.

One of the key strengths of Ticket Center is its extensive inventory of tickets. Whether you're a fan of major sporting events, popular concerts, or the latest Broadway shows, Ticket Center has you covered. Their comprehensive selection ensures that customers have access to a diverse range of events, catering to various interests and preferences.

The user experience provided by Ticket Center is designed to be seamless and intuitive. The website's interface allows customers to easily search for events, browse available seating options, and make informed decisions when selecting tickets. The platform provides essential information, such as event dates, venue details, and seating charts, enabling customers to choose the best seats that suit their preferences and budget.

Ticket Center understands the importance of security and guarantees the authenticity of the tickets they sell. Customers can have peace of mind knowing that they are purchasing genuine tickets for their desired events. With stringent measures in place to prevent fraudulent activities, Ticket Center strives to maintain a reliable and trustworthy reputation within the ticketing industry.

In addition to their extensive ticket inventory and user-friendly platform, Ticket Center prides itself on providing exceptional customer service. Their dedicated support team is readily available to assist customers with any inquiries or concerns they may have. Whether it's clarifying event details, addressing payment issues, or providing assistance with ticket delivery, Ticket Center's knowledgeable and friendly staff go the extra mile to ensure a positive customer experience.

Ticket Center also offers convenient delivery options for purchased tickets. Customers can choose from various delivery methods, including electronic ticket delivery, standard mail delivery, or in some cases, last-minute pickup at the venue. This flexibility allows customers to select the most convenient option for receiving their tickets and ensures a smooth entry to their chosen event.

It's worth noting that while Ticket Center strives to provide a seamless ticket purchasing experience, it's always recommended to review the specific terms and conditions associated with each ticket purchase. These details may include refund policies, ticket transferability, and any restrictions or limitations imposed by the event organizers or venues.

In conclusion, Ticket Center stands as a reputable and trustworthy online ticketing platform, offering a vast selection of tickets to a wide range of events. With their user-friendly interface, secure ticket purchasing process, and commitment to exceptional customer service, Ticket Center aims to provide individuals with an enjoyable and hassle-free experience when acquiring tickets to their favorite live events. So, whether you're a sports enthusiast, a music lover, or a theater aficionado, Ticket Center is there to help you secure your seat and create memorable experiences.

TicketCenter.com Customer Reviews Overview

Ticket Center (TicketCenter.com) has garnered a range of reviews from satisfied customers who have had positive experiences with the platform. The online ticketing platform has received praise for several key aspects, highlighting its strengths in the industry. Customers appreciate the extensive inventory of tickets available on Ticket Center, covering a wide range of events such as concerts, sports games, and theater performances. The user-friendly interface of the website allows for easy navigation, enabling customers to search for events and select preferred seating options effortlessly. Ticket Center is also commended for its reliable and secure ticketing system, providing customers with authentic tickets for their chosen events. Furthermore, the platform's responsive customer service has been applauded, with the support team addressing inquiries and concerns promptly. Customers value the convenient delivery options offered by Ticket Center, ensuring a smooth and hassle-free ticketing experience. It's important to note that while these positive points indicate a satisfying experience for many customers, it's always advisable to read individual event and ticket terms to ensure a smooth and enjoyable experience when purchasing tickets through Ticket Center (TicketCenter.com).
Frequently asked questions (FAQ) about TicketCenter.com
Is Ticket Center a legitimate online ticketing platform?

Ticket Center is a legitimate online ticketing platform with a solid reputation in the industry.

Is it safe to purchase tickets from Ticket Center?

Ticket Center prioritizes the security of customer information and provides a secure platform for purchasing tickets.

Are the tickets sold by Ticket Center authentic?

Ticket Center guarantees the authenticity of the tickets they sell, ensuring customers receive genuine tickets for their desired events.

What is Ticket Center's refund policy?

Ticket Center has a refund policy that outlines the conditions and procedures for obtaining refunds for canceled or rescheduled events.

Does Ticket Center offer customer support?

Ticket Center has a customer support team that is available to assist customers with inquiries and concerns related to their ticket purchases.

Can I trust Ticket Center with my personal and payment information?

Ticket Center employs secure payment gateways and privacy measures to protect personal and payment information provided by customers.

Does Ticket Center offer a wide selection of event tickets?

Ticket Center offers an extensive inventory of tickets, covering a wide range of events including concerts, sports games, and theater performances.

What are the delivery options for tickets purchased on Ticket Center?

Ticket Center provides various delivery options, including electronic ticket delivery and standard mail delivery, for customers to receive their tickets.

Are there any hidden fees when purchasing tickets on Ticket Center?

Ticket Center strives to be transparent about pricing, and customers should review the total cost, including fees, before completing their ticket purchase.

Can I trust the seating information provided by Ticket Center?

Ticket Center provides accurate seating information based on the venue's seating layout, allowing customers to make informed decisions.

Does Ticket Center offer ticket insurance or protection plans?

Ticket Center may offer ticket insurance or protection plans for customers to safeguard their purchases against unexpected circumstances.

What happens if an event is canceled or rescheduled?

Ticket Center works with customers and event organizers to provide suitable alternatives, such as refunds or ticket exchanges, in case of event changes.

Can I resell tickets purchased from Ticket Center?

Ticket Center may have policies regarding ticket reselling, and customers should review the terms and conditions for any restrictions or guidelines.

Does Ticket Center offer group ticket purchases?

Ticket Center accommodates both individual and group ticket purchases, allowing customers to attend events with friends, family, or colleagues.

Can I track the status of my ticket order on Ticket Center's website?

Ticket Center provides order tracking services, allowing customers to monitor the progress of their ticket orders through the website.

What payment methods does Ticket Center accept?

Ticket Center accepts various payment methods, including major credit cards and alternative payment options, depending on the customer's location and preferences.

Overview of TicketCenter.com complaint handling

TicketCenter.com reviews first appeared on Complaints Board on Jul 7, 2012. The latest review Alicia via chat said the company would follow up with the credit card company. was posted on Aug 7, 2023. TicketCenter.com has an average consumer rating of 1 stars from 8 reviews. TicketCenter.com has resolved 0 complaints.
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TicketCenter.com Category
TicketCenter.com is related to the Concerts and Music Festivals category.

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