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Double8Tickets.com Customer Service Phone, Email, Contacts

Double8Tickets.com
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2.2 17 Complaints
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Double8Tickets.com Complaints 17

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L
7:45 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
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I brought a ticket for Madonna on 15th of October and received an email to say it was booked and now you have sent me an email saying that it is now refunded? Why is this? And my credit card hasn’t been refunded even though it’s been over a week! Where is my refund? I am disgusted with your company and will never book via you again and will take thi...

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B
7:45 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Double8Tickets.com No refund no response celine dion

We ordered tickets for mum's 60th celine dion for 2024 Birmingham because its cancelled we have tried for refund emails n phone calls no response this is causing lots of stress and heartache for all involved please could you update me please its a lot of money to loose my only option is to take this further but trying one more time for a response 😢 I would have to complain to the commissioner officer ICOand further if needed may I ask you kindly for some insight on this please regards John

Desired outcome: Please respond and please update me on my refund

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Update by Barbara Addington
Oct 02, 2023 9:45 am EDT

A quick response would be appreciated kind regards

Update by Barbara Addington
Oct 02, 2023 8:11 am EDT

If anyone could help and share there experience please 🙏 🙂

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7:59 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Double8Tickets.com Refund For 2 Tickets For Cancelled Ozzy Osbourne UK Tour.

I bought tickets for Ozzy Osbourne UK tour in Sept 2018. The tour was postponed and rescheduled several times and eventually cancelled by the artist. Having paid £290 for 2 tickets, I tried to contact Double 8 at the beginning of February 2023 to get a refund. Double 8 will no longer respond to emails or phone calls, despite me trying to get a response for the last two weeks. I am not sure how I can resolve this matter, as Double 8 have shut up shop, if you want to contact them by phone or email.

Please can Double 8 put a notice on their website as to what they are doing about refunds for Ozzy Osbourne tickets, which should be on their website immediately the tour is cancelled. And can Double 8 please contact ticket holders as a matter of priority to confirm when they will be processing refunds for ticketholders.

Desired outcome: Refund of £290 as per Double 8 tickets terms and conditions please. Thank you.

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Is Double8Tickets.com Legit?

Double8Tickets.com earns a trustworthiness rating of 90%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates Double8Tickets.com highly, which means their services are pretty reliable. Despite this, their 29% complaint resolution rate raises questions. We recommend users check reviews and complaints about Double8Tickets.com to understand what to expect from them.

We found clear and detailed contact information for Double8Tickets.com. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Double8tickets.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Double8tickets.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several mixed reviews for Double8Tickets.com have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

Double8tickets.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Double8Tickets.com's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 29% of 0 complaints were resolved.
  • Double8Tickets.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Double8Tickets.com has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • Complaints Board has received reports that the website may be a possible fraud. To protect yourself, consider using a different website. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers.
ComplaintsBoard
S
5:12 am EST

Double8Tickets.com Brush off and ignored for refund.

In the same year Ossy Osborne concert was announced in the UK I booked two tickes -cost £200 + postage. Concert posttponed a few times now, at last cancelled. I have rung Double 8 twice and even without asking me for ANY details other then me asking about a refund for this now concelled concert, their customer services have just said -'its being deal with you will her from us next week' -so far nothing.

Desired outcome: MY refund!

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Update by Sandra Ryder
Mar 05, 2023 3:02 am EST

I finally got my refund. However, it was left for me to contact them by phone dispite confirming the original purchase by email and them also emailing info when the concerts were postponed.

Dispite me sending lots of emails did not answer any. Also it was very hard to get through on their phone lines. When I did get through I was phobed off the first time. The second time a refund was made but there was no email to say this had been done.

I wont be getting tickets ever again from them -to much stress and rotton customer service.

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M
12:38 pm EDT

Double8Tickets.com Cancelled concert and no refund, no response to my queries either

Booked and paid £629.95 for Foo Fighters tickets on 21st August 2021, obviously the sad news of Taylor Hawkins resulted in the cancellation of the event. I received an email from double 8 tickets to say the event was cancelled on the 31st March and that I'd be refunded, they said to allow up to 30 days for the refund to be received. It's now been almost 4 months and nothing, I've emailed which they've simply ignored, I got the automated response which says they aim to respond within 14 which is utter rubbish as they've just ignore the email.

Desired outcome: Full refund and interest!

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3:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Double8Tickets.com 2 concert tickets to see Michael Buble at Bath's Royal Crescent on Friday 15th July bought from Double8Tickets.com

Hi

As you can see from my order confirmation when you look at the picture. I paid double8tickets £250 + £9.95 for Michael Buble tickets which have just been emailed to me showing a far less value set of 2 tickets valued at £140 plus 2x £9.95. They also have a different name on them not mine.

Can you please explain why AND REIMBURSE ME asap. The concert is in 2 days time and I do not feel safe that these are genuine tickets that have been emailed to me; nor are they the value of the tickets I paid for 18 months ago.

Kind regards

Hayley Hayes

Desired outcome: Full refund asap as I do not trust these tickets - they are not the ones I paid for.

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10:55 am EDT

Double8Tickets.com no tickets sent refund please

Hi I booked and paid for tickets to see Romesh Ranganathan with you order reference: double8-[protected]. I have received no further correspondence regarding this booking, no emails, no tickets, nothing at all. I presume it was re-scheduled and or cancelled and I am therefore entitled to a refund of £139.95 to my original payment method my credit card. Please can you refund this as soon as possible. My email is [protected]@yahoo.co.uk Photo's of email payment confirmation are attached.

Desired outcome: Refund please

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10:29 am EDT

Double8Tickets.com refund for celine dion

I have emailed twice and tried calling, which just gets cut off, all to know avail. I have had my celine dion concert moved three times which I realise has been unavoidable during covid but this last date change mean I am unable to attend therefore as is my consumer rights I request a full refund.

my booking number is double8-[protected] and the two tickets cost £330

Desired outcome: full refund

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J
3:56 pm EDT

Double8Tickets.com Ticket for Sting concert on 20 April

My ticket for the Sting concert at London Palladium booking reference [protected] Seat D3 WAS INVALID AND I WAS REFUSED ADMISSION.

I have sent 2 emails and posted a letter to Double 8 (enclosing a copy of the letter from LW Theatres explaining why admission was refused) and requested a refund of the ticket price of £131.50 but still await a reply.

Desired outcome: Immediate refund of ticket price paid to Double 8 and an apology and explanation.

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7:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Double8Tickets.com Lady Gaga Tickets

Im very frustrated with this company. I bought 2 tickets for Lady Gaga concert in August 2020. The concert was reschuled to July 2022 but I cant go. I tried to get the refund since last year but the company always give an excuse. For now the company says that they will resell my tickets but the question is WHEN. I just wanna receive my refund or they give me my tickets and my self resell them. The worst experience that I have.

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2:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Double8Tickets.com Refund of tickets bought for Lionel Richie tour subsequently cancelled

I was informed on the 2nd Feb that Lionel Richie had cancelled his tour due to the on going Covid situation, totally understandable.

Now its the 22nd Feb, and I am still waiting for the £460 refund to be returned to me.

Other companies turnaround for refunds due to a multitude of different reasons:

New Look - 1 day

Hilton Hotel - 1 day

Superdry - 1 day

Guinness Storehouse - 2 days

Just Eat - 1 day

Why does it take Double 8 Tickets, 20 days and counting to process a refund. No follow up email to explain reason for delay, email address that comes back "do not reply". I wont be buying tickets from them, ever again.

Shocking service.

Desired outcome: My money back as promised.

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Larry j jenkins
Trenton, US
Aug 14, 2023 11:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Box Office ticket sales and Ticketmaster are crooks. Won't give refunds not even for seniors. When u call the phone rings and you get disconnected. I paid almost 800 for two tickets. I can come back. I DONT LUCE IN NY. They should be ashamed of themselves. Never going to any of their concerts anymore.

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G
3:31 am EDT

Double8Tickets.com Payment

I booked tickets for Cliff Richard on 18 October 2021, the performance is on 27 October 2021. My tickets shows the performance date as 18 October 2021.
I checked to see if I had made an error but I booked for Royal Albert Hall and Cliff Richard is not booked for Royal Albert Hall on 18 October.

I have tried to phone all the registered and advertised numbers for Double8 they are all not working.

I have sent 2 emails

The first to confirm my ticket is for 27 October not 18 October - no response

The second to say I would like my tickets cancelled and a refund - no response

Desired outcome: Ticket Cancellation and Full Refund

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5:16 am EDT
Resolved
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I represent double8tickets.com. Having thouroghly investigated these so called 'complaints' we can honestly say that these are NOT customers of double8tickets.com. We are an independant on-line ticket broker, and have been established for many years here in the UK. When certain events go on sale, websites appear out of no-where, reffered to as scam-site...

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5:17 pm EDT
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Double8Tickets.com Totally ruined my summer

I booked Reading Festival tickets and never received them. I emailed asking for a refund and never received any reply. I called about 20 times chasing fisrt my tickes and then my refund and either there was no answer or they just hung up on me. I have contacted watchdog who are very interested in my story and every else who has been ripped off by the incompetent touts. Finally I contacted my credit card issuer who has now issued me with a refund on the basis of "goods not received". However thats besides the point. My summer was totally ruined because of them and i spent hours worrying and chasing. What goes around comes around in this life and i sincerely hope they get what they deserve!

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3:44 pm EDT
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Double8Tickets.com Ruined my summer

I booked Reading Festival tickets and never received them. I emailed asking for a refund and never received any reply. I called about 20 times chasing fisrt my tickes and then my refund and either there was no answer or they just hung up on me. I have contacted watchdog who are very interested in my story and every else who has been ripped off by the incompetent touts. Finally I contacted my credit card issuer who has now issued me with a refund on the basis of "goods not received". However thats besides the point. My summer was totally ruined because of them and i spent hours worrying and chasing. What goes around comes around in this life and i sincerely hope they get what they deserve.

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3:43 pm EDT
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Double8Tickets.com Fraud and cheating

My Madonna tickets were fake and I had to buy alternatives from the touts outside. Trading standards have been notified as well as watchdog who are running a special segment just on these fraudsters.

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3:33 pm EDT
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Double8Tickets.com Ridiculous situation

Ha! This is a joke! I am still waiting for my Kings Of Leon tickets for their gig at the O2 Arena and I know for a fact that they have already been released as my friend who booked directly from Ticketmaster has already received his tickets in hand. So I try to call their "hotline" continuously but there is no answer at all. After about 20 unsuccessfull attempts I finally get through this extremely rude obnoxious little girl who had absolutely no information about my tickets and ended up hanging up the phone on me! If you check their website they have a "beware" section warning people against touts however it is obviously window dressing as they go on sc*mming people. I have contacted me credit card issuer (Natwest) who have told me that if the tickets do not arrive until after the concert then i can claim my money back. However what good is that going to be if I miss my favourite band? This situation is ridiculous and I am seeking legal advice.

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clewes
Burton upon Trent, GB
May 17, 2023 10:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered tickets in November22 for Peter Kay, Payment was taken but I have received no acknowledgment, confirmation of date/venue. anything.

order number double8-[protected]

Phone calls do not get answered, just cut off.

Emails do not get responded to I have no alternative other than to call my bank for a chargeback due to fraud.

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Jake Dawber
Wigan, GB
Nov 22, 2022 11:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I’m waiting for tickets for Kevin bridges on the 21st November and haven’t received any tickets, emails or phone calls

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Joanna Neo
, US
Oct 06, 2016 3:42 am EDT

Totally disgusted with what just happened. Rude girl just put the phone down on me.
I purchased tickets last year for the NTA awards. Not cheap. Received an email from double8tickets asking to call them urgently. Eventually got through after two days. they just don't pick up. I spoke to a lady called Amy. she was polite and helpful. she told me that they had a problem with their server and my tickets had never gone thorough but my money had been taken. I was offered what they had left, not as good as my tickets. This happened to be the week I was going. Amy said if there was a show I was interested in going to, that I could call in a I would be able to get a discount as a goodwill gesture.
Load of rubbish, I phoned up and asked for Amy. Was told she had left and if they could help. Once I started explaining they put the phone down on me. How rude. I've tried to ring back countless times and they either won't answer the phone or cut me off straight away.
BAD MANNERED, RUDE.

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Overview of Double8Tickets.com complaint handling

Double8Tickets.com reviews first appeared on Complaints Board on Oct 16, 2009. The latest review Madonna tickets order no. 24148 was posted on Oct 23, 2023. The latest complaint Setting the record straight was resolved on Mar 30, 2012. Double8Tickets.com has an average consumer rating of 2 stars from 17 reviews. Double8Tickets.com has resolved 5 complaints.
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  1. Double8Tickets.com Contacts

  2. Double8Tickets.com phone numbers
    +44 208 888 8888
    +44 208 888 8888
    Click up if you have successfully reached Double8Tickets.com by calling +44 208 888 8888 phone number 1 1 users reported that they have successfully reached Double8Tickets.com by calling +44 208 888 8888 phone number Click down if you have unsuccessfully reached Double8Tickets.com by calling +44 208 888 8888 phone number 0 0 users reported that they have UNsuccessfully reached Double8Tickets.com by calling +44 208 888 8888 phone number
    +44 800 765 3688
    +44 800 765 3688
    Click up if you have successfully reached Double8Tickets.com by calling +44 800 765 3688 phone number 1 1 users reported that they have successfully reached Double8Tickets.com by calling +44 800 765 3688 phone number Click down if you have unsuccessfully reached Double8Tickets.com by calling +44 800 765 3688 phone number 0 0 users reported that they have UNsuccessfully reached Double8Tickets.com by calling +44 800 765 3688 phone number
  3. Double8Tickets.com emails
  4. Double8Tickets.com address
    28 Charing Cross Road, London, WC2H0DB, United Kingdom
  5. Double8Tickets.com social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Double8Tickets.com Category
Double8Tickets.com is ranked 13 among 16 companies in the Concerts and Music Festivals category

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