Vivid Racing review: Returns…. A joke!!!

I ordered a part from their online store and realized after hitting the pay button that it was wrong, so I immediately went to cancel the order. It was after hours so I contacted the online support and submitted 2 requests to cancel the order that I just made minutes before…. Could not get a live support individual at all as the website claims to have after hours. I called them the next business day to cancel and they said that cancellations take 24-48 hours…..but they say their parts ship within 24 hours so I couldn’t cancel the order, even though it took 5 business days to get the part, and that I would only get a partial refund and have to pay to return it too! So that means that per their return policy no one would get a full refund because it takes longer to cancel an order on their end than for it to ship. SCAM! They said I would have to pay to return it and pay a restocking fee also even tho I tried to cancel the order immediately after ordering it. Also when I called the next business day to cancel the order, I spoke with a representative who told me he canceled it and I should be good. Then another representative called me and told me that he is only able to “put in a request to cancel “ and that doesn’t guarantee a complete cancellation….?! What does that even mean?! At any rate, very dissatisfied with this company and their poor customer service and will
Be advising everyone I know and see within the car industry, which I work in, not to ever use this company!