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VitalChek Network Customer Care Service

LexisNexis Risk Solutions Inc.

P O Box 1703
United States - 37024-1703

Customer Support Phone Numbers

+1 615 372 6800(Headquarters) 3 2
+1 866 561 1694(Customer Service) 1 6
+1 800 669 8313(VitalChek Network) 2 2
Work days:
Mon6:00 AM - 6:00 PM
Tue6:00 AM - 6:00 PM
Wed6:00 AM - 6:00 PM
Thu6:00 AM - 6:00 PM
Fri6:00 AM - 6:00 PM
Panama Canal Zone
Department of State, Passport Vital Records Section, 44132 Mercure Cir., PO Box 1213, Sterling, VA 20166-1213
+1 202 485 8300

United States of America
American Samoa
American Samoa Government, Department of Health, Health Information Office, Pago Pago, American Samoa 96799
+1 684 633 1406


VitalChek Network Complaints & Reviews

VitalChek Network / birth certificate

Toby1234 on Apr 21, 2017
On March 30, I ordered birth certificates for my husband and myself. Mine was from Illinois and received it within 4 days, UPS. My husband has never received his, which was from Savannah, Georgia. I called Customer Service on April 14. He put me on hold saying he was going to talk to...

VitalChek Network / death certificate

pgillard on Apr 18, 2017
I ordered death certificate for my mom in Jan 2017. She passed away in Dec, I called again Jan 16 since they had took the money out of my account and said the paperwork would arrive shortly. Called again in Feb and twice in March. It is now April 18 and still no death certificate. When you...

VitalChek Network / expedite ordered vital record - 8 business days later still don't have

fanderson711 on Apr 12, 2017
This company is an absolute fraud and just short of being a scam business. I ordered a vital record and paid $20 to have my order expedited so I would receive it in 3-5 days. After 8 business days and several emails to this company asking when I would receive my document, I was told by a...

VitalChek Network / vitalchek.com birth certificate name incorrect

Skm77 on Apr 11, 2017
On 2/26/17, I ordered a copy of my husband's birth certificate so that we can get a passport for an upcoming trip in early June. After several calls, I received it on 4/6. I called that day and on 4/10 and 4/11, I left messages for Ms. Thomas to report that his middle name was misspelled...

VitalChek Network / Cannot get help with birth certificate request

CSmith75 on Apr 7, 2017
I placed my order on 3/14/17 for my husband's birth certificate. I uploaded the authorization signed by him and notarized, my copy of driver's license and it took me calling the company on 3/28/17 to see what the status was. At that time I was advised that a copy of my husbands ID wa...

VitalChek Network / Have not received my marriage certificate

Mary E Bradley on Apr 3, 2017
I placed an order for my marriage certificate on March 1st. Received email on March 13th that the order and paperwork were sent on to LA County. Requested standard mail. Received nothing as of April 3rd. Cannot reach VitalChek customer service by phone. Spent over an hour on hold. All fee...

VitalChek Network / Vitalchek fraud - birth certificate request - no response ripoff

jager s on Mar 20, 2017
DMV worker recommended this "company" to request a state approved birth cert. I paid in full upfront on 05/02/2017. The cert should've been received within 10 days. It's now 05/20/2017 and I've received nothing. Cutomer service? There is none. Just a "please wait your call...

VitalChek / Death certificate

Marlies Ricalzone on Mar 19, 2017
I ordered a death certificate online on February 9. Was charged on my credit card on February 17. I still have not received the death certificate (as of March 19). Keep getting told it is being processed. I since went to the records office and received the death certificate in person. I...

VitalChek / Getting run around with death certificate, customer service horrible

Maureen Cassel Tinnesz on Mar 9, 2017
I ordered through VitalChek to speed things up, what a huge mistake! I uploaded my ID and they say they never got it, so I faxed my ID and still nothing. If I had mailed the form to California with a check for $18, I would be way ahead in the process. As it is I've lost two weeks now. I'm...

VitalChek / Incorrect death certificate

TotallyPissedOff007 on Mar 6, 2017
Placed an order for copy of brother's death certificate on 2/20/17. Order status misleading claimed that my order was shipped on 2/27/17. Paid extra fees for 2 - day UPS Air delivery. Took over 3 weeks to receive my order. On top of that, they sent me a bogus Death certificate for some...

VitalChek / Birth certificate of that for my deceased father

ExpressStop on Mar 3, 2017
On January 31, 2017 I ordered a Birth Certificate of that for my deceased father. There were issues with some of the documents that were scanned and submitted. So, I did have to re-scan the documents again and get the Signature and Date Required form notarized which I did on 2/7/2017. All...

VitalChek / Obtaining a birth certificate

MikeHH on Mar 1, 2017
I ordered a birth certificate for my daughter on 2/12, was charged that day for the VitalChek service and then the following day on the 13th for the Georgia Records processing and two day UPS shipping. The lead time was supposed to be 5 to 7 days from the time we were charged the Georgia...

VitalChek / Birth certificate order

gpitney on Feb 23, 2017
In Feb 20, 2017 I placed order #64900814 for a birth certificate for my father . I followed the direction and it appeared that I was ordering for myself and not my father. I immediately emailed the company within 60 seconds and verified that I was ordering for my father and not myself. Spoke...

VitalChek / Birth certificate

ectj on Feb 23, 2017
In November 2016, I ordered an Arkansas Birth Certificate from VitalChek. In December 2016 I contacted them about the status and they had no record of the order despite having charged my credit card for the order. I contacted my bank and it was verified that VitalChek was at fault and I...

VitalChek / Never received birth certificate

Scott Sisemore on Feb 17, 2017
Ordered and paid for a birth certificate on 12-28-2016 and still haven't received it. The site says 7-10 day but customer service says no it takes 7-10 days to send the request to your state and it takes the state 30 days to send it out. I called my state vital statistics office, paid $10...

VitalChek / Scam business, charged for the document but never sent it.

Sarah Sjöman on Feb 9, 2017
I first submitted a claim for a divorce certificate in beginning of December and they said it would take 2-3 weeks, I contacted them a moth later and they said they had sent it. But I never received it. After calling and calling I finally got a hold of Cynthia who helped me get a refund...

VitalChek / Birth certificate ordering / no support or reason to use them

Randy Matheny on Feb 3, 2017
Ordered my birth certificate on 2/1/17. Received it on 2/3/17. My name and my fathers name were both misspelled. Called VitalCheck and was told that I had to "call the state office myself because VitalCheck does not provide any services." You pay to use their website and that is it. For...

VitalChek / Birth certificate

SamArizona on Jan 14, 2017
The only reason I paid extra to use their service is speed. However, instead of taking about 3 to 5 business days to get the birth certificates as they promised it's going to take me over 30 days, and it's not due to a fault on my side. First, they make you pay their ridiculously expensive...

VitalChek / Paid for and ordered birth certificate and never received it.

babyape on Oct 14, 2016
On July 25th. 2016 I ordered a birth certificate for my son who needs it to get his drivers license . I paid 48.00 for it. 18.00 dollars of the 48.00 was to assure me it would get to my address, but i never received it. I called the number on my receipt and talked to customer service...

VitalChek / Birth certificate torn in mail, not resent

kristine9 on Oct 12, 2016
I received my son's birth certificate through UPS, and the top left corner was torn. I reported the issue to VitalChek, and from our conversations I expected to get another copy of the certificate plus a refund for shipping ($20). I waited weeks, and when I finally called for a 2nd update...

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