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VitalChek Customer Care Service

LexisNexis Risk Solutions Inc.

P O Box 1703
Brentwood
Tennessee
United States - 37024-1703

Customer Support Phone Numbers

Fax:
1 615 372 6855 1 2
 

VitalChek Complaints & Reviews

VitalChek / birth certificate order

Gp
gpitney on Feb 23, 2017
In Feb 20, 2017 I placed order #64900814 for a birth certificate for my father . I followed the direction and it appeared that I was ordering for myself and not my father. I immediately emailed the company within 60 seconds and verified that I was ordering for my father and not myself. Spoke...

VitalChek / Birth Certificate

Ec
ectj on Feb 23, 2017
In November 2016, I ordered an Arkansas Birth Certificate from VitalChek. In December 2016 I contacted them about the status and they had no record of the order despite having charged my credit card for the order. I contacted my bank and it was verified that VitalChek was at fault and I...

VitalChek / Never received birth certificate

Sc
Scott Sisemore on Feb 17, 2017
Ordered and paid for a birth certificate on 12-28-2016 and still haven't received it. The site says 7-10 day but customer service says no it takes 7-10 days to send the request to your state and it takes the state 30 days to send it out. I called my state vital statistics office, paid $10...

VitalChek / Scam business, charged for the document but never sent it.

Sa
Sarah Sjöman on Feb 9, 2017
I first submitted a claim for a divorce certificate in beginning of December and they said it would take 2-3 weeks, I contacted them a moth later and they said they had sent it. But I never received it. After calling and calling I finally got a hold of Cynthia who helped me get a refund...

VitalChek / Birth certificate ordering / no support or reason to use them

Ra
Randy Matheny on Feb 3, 2017
Ordered my birth certificate on 2/1/17. Received it on 2/3/17. My name and my fathers name were both misspelled. Called VitalCheck and was told that I had to "call the state office myself because VitalCheck does not provide any services." You pay to use their website and that is it. For...

VitalChek / Birth certificate

Sa
SamArizona on Jan 14, 2017
The only reason I paid extra to use their service is speed. However, instead of taking about 3 to 5 business days to get the birth certificates as they promised it's going to take me over 30 days, and it's not due to a fault on my side. First, they make you pay their ridiculously expensive...

VitalChek / Paid for and ordered birth certificate and never received it.

Ba
babyape on Oct 14, 2016
On July 25th. 2016 I ordered a birth certificate for my son who needs it to get his drivers license . I paid 48.00 for it. 18.00 dollars of the 48.00 was to assure me it would get to my address, but i never received it. I called the number on my receipt and talked to customer service...

VitalChek / Birth certificate torn in mail, not resent

Kr
kristine9 on Oct 12, 2016
I received my son's birth certificate through UPS, and the top left corner was torn. I reported the issue to VitalChek, and from our conversations I expected to get another copy of the certificate plus a refund for shipping ($20). I waited weeks, and when I finally called for a 2nd update...

Vital Check / Birth certificate shipping

Kr
Kris-K on Aug 23, 2016
Vital Check charged me for UPS shipping by default. I had chosen normal shipping and the website changed the shipping method and charged me extra fees. UPS refused to deliver the package without a signature and Vital Check refused to resend a new certificate by regular mail. risk to lose my french citizenship appointment due to the lack of servi

VitalChek / Service/Payment

Re
Reviewer12055 on Jan 26, 2016
Hi I recently needed a copy of my birth certificate. I went online and placed an order with my debit card. Order # 53900271. I was shortly told after that my debit card declined. I immediately called and spoke to a service representative. She said I needed a new card to process. I gave one...

VitalChek / Birth Certificate

Re
Reviewer33596 on Jan 4, 2016
On Nov. 18, 2015 sent in request to Vital Chek through government website to order a copy of my birth certificate. I had to give some information along with my email address. I gave the address several times even spelling it using words to make sure the letters were interpreted the correct...

Vital Check / company is a rip off

Th
this is dumb on Aug 7, 2015
I needed to obtain a birth certificate for my 87 year old mother-in-law so she could get a photo ID. It was suggested I contact Vital Chek. I filled out paperwork on July 18th, 2015 on their site. They asked for my photo ID, my marriage license, a current utility bill, a current bank...

VitalChek / Theft by Deception

Na
Natalie Patierno on Jul 15, 2015
I ordered a copy of my birth certificate online on June 5, 2015. They asked me to enter ALL of my personal and identifying information to ensure that my certificate could be accessed. I entered my bank inforamtion and my account was drafted within minutes of my request. Today is July 15...

VitalChek / VitalChek not providing documents

Mh
MHHughes on Feb 19, 2015
I paid VitalChek to provide a divorce decree. They sent the request to the Colorado Department of Public Records. The state of Colorado did not send the documents. Upon contacting VitalChek several (5) times, and being on hold for 15 - 20 minutes each time, I was told, "we have completed...

VitalChek / Paid for product i did not receive

Ta
tat-2015 on Jan 19, 2015
Vitalchek claims to provide a variety of government documents such as birth and death certificates without the necessity of going through the regular state or county process. For this so called service they charge a great deal more than the various agencies charge. What they don't...

VitalChek / Bad Business

An
Annoyed245 on Nov 5, 2014
This company takes your credit card information online before asking you for a social security number. If you do not wish to give them your social security number and decide not to complete the online order at that time, they will still charge your card a non-refundable fee -- even though...

Vitalchek.com / Shipping ripoff

Mh
M.Hadley on Oct 8, 2014
I paid big bucks for them to get me an official copy of a death certificate. The shipping was $19. 50 to send ups. They had some questions about relationship to the deceased, which i took care of by phone and fax - - they said they were satisfied and were sending out the certificate. What...

VitalChek / Ripped off

Sp
sparkle-k on Apr 6, 2014
I wish I had seen this website BEFORE I gave them 60.00 for certified divorce papers which I NEVER GOT!!! As with many other people on this site, I was told that there was no record of them. That's total BS because I have a copy of them but they are not certified. SS says they have to...

VitalChek / Unethical

Ch
CherylTkn on Feb 5, 2014
Vitalcheck has set up their online service to appear when you are looking for the state government site. T was confused that the state would ask so much for a birth certificate. Now they have my 59. 00 and i have no recourse for a bogus service. A 20. 00 charge to mail 2 slips of paper should be against the law.

Vitalchek, Pa Dept. Of Health / Birth Certificate

Li
Livie1 on Sep 6, 2013
I requested a copy of a birth certificate online from VitalChek, supposedly costing $10, but after shipping (they used overnight shipping, which I did not request) and handling fees, I had to pay $38 for a birth certificate. Although I provided the correct information regarding name, date...

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