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VitalChek Network Customer Care Service

LexisNexis Risk Solutions Inc.

P O Box 1703
United States - 37024-1703

Customer Support Phone Numbers

+1 615 372 6800(Headquarters) 4 9
+1 866 561 1694(Customer Service) 5 14
+1 800 669 8313(VitalChek Network) 3 7
Work days:
Mon6:00 AM - 6:00 PM
Tue6:00 AM - 6:00 PM
Wed6:00 AM - 6:00 PM
Thu6:00 AM - 6:00 PM
Fri6:00 AM - 6:00 PM
Panama Canal Zone
Department of State, Passport Vital Records Section, 44132 Mercure Cir., PO Box 1213, Sterling, VA 20166-1213
+1 202 485 8300

United States of America
American Samoa
American Samoa Government, Department of Health, Health Information Office, Pago Pago, American Samoa 96799
+1 684 633 1406


VitalChek Network Complaints & Reviews

VitalChek / death certificate

Mike V, on Aug 23, 2017
I submitted the form for a death certificate. After a couple of days, they sent me an email telling me they needed more information and to fax it to them. A couple of days later I get an email to call them. I call and they give me some crap about needing a notarized statement of some kind...

VitalChek Network / payment not received birth certificate.

Karenibi on Jul 10, 2017
I have called and been waited for long periods of time, and get no answer to my question. I call and if I do get someone, they give me another number and right now I have been on hold for over a hour. Check the website with you order number and pin, I do and says the same thing it said two...

VitalChek Network / death certificates

Craig Garrison on Jul 10, 2017
I paid on July 3 ..$235 dollars and uploaded the required ID documents. On the 10th they emailed me and said they needed my ID and I should fax it. (No one faxes anymore) I uploaded the documents again. I called the number 866-203-2777 and was on hold for 30 minutes and then was cut off. I...

VitalChek Network / death certificate request

Krm@ on Jun 30, 2017
order # 68455201 requesting a death certificate was placed on 6/14/17 it is now 6/30/17 and I still haven't received my documents. I have called the customer service for vitalchek and was directed to call the state in which I did and they told be to call the city and when I did I wa...

VitalChek Network / birth certificate

Debbie Teets Sullivan on Jun 30, 2017
order # 68319229 filed on 6/9/2017-6/30/2017. We filed for my daughters Birth Certificate, and since then we have gotten a request for the ID twice and a signature, both times I sent my Oklahoma Drivers Licence front and back with a signature, then they asked for the mothers maiden name...

VitalChek Network / marriage certificate

Leticia Solano on Jun 26, 2017
I placed an online order on April 23 2017 for a copy of my marriage certificate. Never received!!! It's been 2 months I was charged USD 73.00!! I need a refund or the document I placed the order for!! I have received an email confirmation order and a day later another email to confirm some...

VitalChek Network / birth certificate copy

bobbuhl on Jun 26, 2017
Apr 23, 2017 - albert steven opolka ordered birth cert via vitalchk, st. louis county, st. louis, mo. order # 66891851 June 4, 2017 still had not received certificate June 4, 2017 entered email request / got incident # 170604 - 00000052 (carlos v). autofeedback requesting details, which we sent...

Vitalchek.com / order of marriage certificate

Odette H. on Jun 20, 2017
Today on 06/20/17 I ordered by error through vitalchek.com a Louisiana marriage certificate which is under a family member but I paid for it with my card. On the website it is poorly advertised on how to cancel when an error is done. I waited on the phone more than 26 minutes in order to...

VitalChek Network / took credit card info, charged account

Charlene K on Jun 15, 2017
I should have read the scam report, but was in a hurry. They take info., assure you everything is correct, then after taking credit card info, ask for documentation (which I could not provide as I have no FAX machine). BUT they charge your card anyway, according to them for processing...

VitalChek Network / arkansas birth certificate

vannostrand on Jun 5, 2017
Order date: 4-18-17 Order number: 66743191 Sent off for my Arkansas birth certificate with these guys on 4/18/17. At the time I applied for it, VitalChek said it would be up to 18 working days until the order was processed. About two days after the 18 day period was up, I received an...

VitalChek Network / birth certificate

Nahidah Smooches J. Adams on May 31, 2017
I placed an order on April 7th I went online and checked the status and it stated April 10th it was being processed I called maybe the first week in may to also check status I was told ever thing was fine and call back in a few weeks and CSR actually said the week of the 24th which I have...

VitalChek Network / birth certificate

Toby1234 on Apr 21, 2017
On March 30, I ordered birth certificates for my husband and myself. Mine was from Illinois and received it within 4 days, UPS. My husband has never received his, which was from Savannah, Georgia. I called Customer Service on April 14. He put me on hold saying he was going to talk to...

VitalChek Network / death certificate

pgillard on Apr 18, 2017
I ordered death certificate for my mom in Jan 2017. She passed away in Dec, I called again Jan 16 since they had took the money out of my account and said the paperwork would arrive shortly. Called again in Feb and twice in March. It is now April 18 and still no death certificate. When you...

VitalChek Network / expedite ordered vital record - 8 business days later still don't have

fanderson711 on Apr 12, 2017
This company is an absolute fraud and just short of being a scam business. I ordered a vital record and paid $20 to have my order expedited so I would receive it in 3-5 days. After 8 business days and several emails to this company asking when I would receive my document, I was told by a...

VitalChek Network / vitalchek.com birth certificate name incorrect

Skm77 on Apr 11, 2017
On 2/26/17, I ordered a copy of my husband's birth certificate so that we can get a passport for an upcoming trip in early June. After several calls, I received it on 4/6. I called that day and on 4/10 and 4/11, I left messages for Ms. Thomas to report that his middle name was misspelled...

VitalChek Network / cannot get help with birth certificate request

CSmith75 on Apr 7, 2017
I placed my order on 3/14/17 for my husband's birth certificate. I uploaded the authorization signed by him and notarized, my copy of driver's license and it took me calling the company on 3/28/17 to see what the status was. At that time I was advised that a copy of my husbands ID wa...

VitalChek Network / have not received my marriage certificate

Mary E Bradley on Apr 3, 2017
I placed an order for my marriage certificate on March 1st. Received email on March 13th that the order and paperwork were sent on to LA County. Requested standard mail. Received nothing as of April 3rd. Cannot reach VitalChek customer service by phone. Spent over an hour on hold. All fee...

VitalChek Network / vitalchek fraud - birth certificate request - no response ripoff

jager s on Mar 20, 2017
DMV worker recommended this "company" to request a state approved birth cert. I paid in full upfront on 05/02/2017. The cert should've been received within 10 days. It's now 05/20/2017 and I've received nothing. Cutomer service? There is none. Just a "please wait your call...

VitalChek / death certificate

Marlies Ricalzone on Mar 19, 2017
I ordered a death certificate online on February 9. Was charged on my credit card on February 17. I still have not received the death certificate (as of March 19). Keep getting told it is being processed. I since went to the records office and received the death certificate in person. I...

VitalChek / getting run around with death certificate, customer service horrible

Maureen Cassel Tinnesz on Mar 9, 2017
I ordered through VitalChek to speed things up, what a huge mistake! I uploaded my ID and they say they never got it, so I faxed my ID and still nothing. If I had mailed the form to California with a check for $18, I would be way ahead in the process. As it is I've lost two weeks now. I'm...

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