Visions Electronics review: tv

I am writing today to complain of the poor service I received from your branch 9145 Airport Road Brampton on May 18, 2019. I was visited there for to buy Sharp 50" UHD 120 AquoMotion smart LED TV.

I initially talked to one of the sales representatives and clearly said I want Sharp 50 Inch TV because I saw that TV is in promotion on your website. She treated well and explained about the product and I confirmed that I need that same only and confirmed my order. When I moved in to the counter one of another staff guided that on the same price, I will get Hisense 50 UHD 120 smart TV which has good resolution compared to Sharp TV. Later he introduced as he is the supervisor and from his name plate I confirmed that his name is Fernandes S. As per his suggestion I changed my decision and said I can go with Hisense and confirmed my order and paid the bill in the counter. At that time, they forced me to take extended warranty and I said no need any extended warranty because it is charging 100$ extra. They forced many times to take the warranty and I feel it as not in a professional way. I feel a rude approach after from that their side. Immediately they said they don't have stock for that. Hisense TV. With out checking stock they made the bill and I feel it is not in a professional way. So, I requested if they have stock in some of other branches check and deliver at my home address because I paid the bill. Immediately supervisor said for that I need to pay 50$ extra as delivery charge. I resisted because I said I came all the way and spent around 1 hr in the store, and they are not valuing their customer. Finally I said I can go with Sharp TV which is also in same price and I visited for that same model .Immediately they said that is also out of stock if I can go with 57 inch Hisense TV they have stock and for that I need to pay extra because its rate was high. I said I don't want that much bigger TV and I reminded that its their fault without checking stock they confirmed two orders of different models. I am sure that I resisted to take extended warranty that is the reason they not delivered the order after the payment. And behaved very rude in talk and not at all in a polite manner. Finally, I said I will go for complaint against this and demanded my money back. Supervisor said to me go ahead with your complaint in a rude tone from his words what I felt that they don't have issues if some one complaining about their store and services.

I am most annoyed and wasted a morning. I trust this is not the way that Awful Company wishes to conduct business with valued customers. I look forward to hearing from you as soon as possible to resolve this problem. I am not receiving any feedback after I complained to the company by email

You may reach me at [protected]

Sincerely,

Lalish Chandran

View 0 more photos