Visions Electronics review: LG 98' TV

I purchased a 98" LG TV from Visions on June 30, 2025 for approximately $2600. After only four months of normal use, the TV suddenly stopped working on November 5, 2025 (black screen). There was no external damage and the issue was clearly an internal defect.

LG scheduled a technician visit for November 17, 2025. During the inspection, the technicians lifted, moved, and laid the TV face down, and only after they handled it, they claimed the TV had “physical damage.” This damage did not exist before they moved the TV, and the technicians did not take any photos or video for their report. They left their blanket at my place, saying they will come back for it.

LG then denied warranty coverage based on “screen damage.” Visions has so far refused to provide a solution, even though the failure happened after only four months and the physical damage was only discovered after technicians handled the TV.

I am requesting that Visions provide a fair resolution:

Replacement of the TV, or

Warranty repair arranged by the store, or

Store credit for the purchase amount.

I have a detailed timeline, photos showing no external damage, photos of the internal defect, and all receipts ready to provide.

Thank you for reviewing my concern.

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