Bought a 55 inch tv from them april 3. Told both the salesman and store manager that I didn't need it till may 1. Both suggested that to take advantage of the opening week prices that I should buy it right away. They assured me that when I unpacked it on may 1 if there was anything wrong with it to just bring it back and it would be replaced. After setting it up and turning it on there were lines on the screen. Took it back a half hour later and they refused to exchange it... They had a litany of excuses which were all disproven by me. They actually said that I dropped it or used it and it fell etc etc etc. They now have both the tv and my money and the battle goes on. Save yourself the trouble and deal with a reputable firm who actually back up the product.