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Goal Zero
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Goal Zero Complaints 11

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Goal Zero They keep spamming my email inbox

They keep spamming my email inbox. Their unsubscribe page don't work. I messaged them through their website form, asking them to stop spamming me, but they still keep spamming me.

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Goal Zero I bought $5000 worth of products from Goal Zero, LLC

I bought $5000 worth of products from Goal Zero, LLC. When they sent it to me, the shipping company said they didn't deliver out here anymore, so they sent the products back. I was able to get to some of the products before it was sent all the way back. Unfortunately, the company lost $1200 worth of my products. Both companies conducted an investigation, and today Goal Zero told me that it's my fault since I signed for it. They said the $1200 loss is all on me.

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Goal Zero I bought a $700 Goal Zero Yeti 500X generator about a month or two ago, and it already broke on me

I bought a $700 Goal Zero Yeti 500X generator about a month or two ago, and it already broke on me. They have a 6-month open box warranty, where they're supposed to replace, fix, or do something about it. I've been trying to contact them, but they haven't responded, leaving me with a broken product. I just want a new one, replacement, or my money back, but I can't even get in touch with them.

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Is Goal Zero Legit?

Goal Zero earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Goal Zero to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Goal Zero is known for their high standards and safety. If you're thinking about dealing with Goal Zero, it's wise to check how they handle complaints.

We found clear and detailed contact information for Goal Zero. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Goalzero.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Goal Zero as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

According to our analysis, Goal Zero appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

We looked up Goal Zero and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Goalzero.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Goal Zero has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 11 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The website associated with Goal Zero sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
  • We conducted a search on social media and found several negative reviews related to Goal Zero. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Goal Zero I bought a bunch of stuff from Goal Zero in December

I bought a bunch of stuff from Goal Zero in December . Got myself a Goal Zero Yeti 1400 Lithium Power Station with WiFi, Yeti 1400 Lithium Power Station, Size One, and a Boulder 200 Solar Panel Briefcase, Boulder 200 Solar Panel Briefcase, Size one. They say the power station charges from a solar panel in 11-22h. But let me tell ya, even with more than 12 hours of sunny days in April and May, it still takes over 2 weeks to charge. I tried emailing them about it, but they haven't bothered to respond.

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Goal Zero I bought a Goal Yeti 1400 with solar panels in June

I bought a Goal Yeti 1400 with solar panels in June . Few months later, it stopped charging from the wall plug (110). I reached out to a company rep who found my purchase details and promised to replace the faulty unit with a Yeti 1500 at no extra cost since the 1400 is no longer available. However, they never sent the return label or packaging as they said they would. When I followed up, they asked for proof of purchase and my address again, even though they already have that information. I checked online and found other customers facing the same issue. Now, I want a complete refund, including tax, for the Yeti 1400 unit.

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Goal Zero I bought the Venture 35 power pack from Goal Zero

I bought the Venture 35 power pack from Goal Zero. When I charged it, it didn't hold enough charge. I contacted them and explained the problem. After a few weeks and lots of emails, they finally sent me a replacement. When I got it, I charged it fully. But when I unplugged it, the unit got really hot and burned my hand. It won't charge or recharge at all. I contacted Goal Zero again and they were really rude to me. I still have the broken unit and they won't replace it. I just want Goal Zero to stand by their product and honor the warranty. I'll report this to the cpsc for the danger and injury I experienced. If I don't get a solution, I'll have to sue them for breaking the contract and causing bodily harm.

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Goal Zero We bought a Goal Zero Yeti 1500X solar generator when it was released

We bought a Goal Zero Yeti 1500X solar generator when it was released. It has never worked. We called Goal Zero who says they are overwhelmed but this is a lithium battery and the fact that it is not working means it could be a danger just sitting here. I called several times and first they sent a new cord even though we told them this battery is not working and it is not the cord, it should have a small charge so either way it should work out of the box. It has never worked. This is brand new. California has a lemon law, this company should deal with this exchange. The told me they would send special packaging and I had to call twice and it is not arrived and they for some reason can't give me a tracking number or check if it has been sent? I want this battery returned or exchanged and followed up on. There is no excuse for this. This item is $2000.

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Goal Zero Aso I gotta talk about this company called Goal Zero, ya know?

Aso I gotta talk about this company called Goal Zero, ya know? They had this recall goin' on for one of their fast chargers, like 25 amps or somethin'. I did my part and sent 'em all the info they needed, proof of purchase and all that jazz, through email on November 21. They hit me back on November 22, askin' for more deets. I sent 'em three more messages, tryna get this sorted, and finally on December 12, they asked for the purchase proof again, even though I already gave it to 'em. But here's the thing, after that, they just went ghost on me, not respondin' to my messages and ignorin' my request to swap out this equipment that could potentially catch fire. Like, come on, man, they got a responsibility to take care of this stuff, right?

Now, I checked out their website, and they got this form for the product recall, you feel me? But here's the kicker, Puerto Rico ain't even an option in the state field. Like, what's up with that? They sell their devices in Puerto Rico, but they don't bother addin' it to the list. It's a real bummer, man.

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Goal Zero I bought the Goal Zero Yeti 150 about 6 months ago, but it hasn't been working properly

I bought the Goal Zero Yeti 150 about 6 months ago, but it hasn't been working properly. When I unplug it after charging for a long time, the power station shows that the battery is empty. It doesn't hold a charge and I can't use it. The outlets, including the USB outlet, don't work either. I tried calling customer service and left a message, but they haven't called me back. Now I'm emailing the company as a last resort to get a replacement power station. If I don't hear back from customer service about replacing my YETI 150, I'll have to contact the ComplaintsBoard.com. It's frustrating to deal with poor customer service for a defective product that's still under warranty. Please reply to my email or call me at to resolve this issue. I've attached the PDF of my proof of purchase. I appreciate your attention to this matter.

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Goal Zero I bought a yeti 1500x and power backup system about a year ago

I bought a yeti 1500x and power backup system about a year ago. We live in an area that often experiences power outages. When the time came for us to rely on this system, it didn't work. No power output at all. Just when we needed Goal Zero the most, it let us down. Support told us we needed a replacement, but they don't have any 1500x's available right now. Thanks...no solution provided. A month later, same story. Sorry...still none in stock. Two weeks later, same thing. Sorry. Nope. We've gone through a fire scare and a major storm system since then. My health has changed and we really need a power backup. Where was Goal Zero? Two things have happened: -I've lost faith in the product and want a full refund. -Our family now thinks this company is lying about its products. We believe they should be investigated for false advertising. Maybe we're just an unlucky family, but what if there are many other households with the same faulty product? Something's not right. Please help us resolve this huge disappointment. Thank you.

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Goal Zero I called on 04/21-2022 to file a warranty replacement for my power bank sherpaAC100

I called on 04/21-2022 to file a warranty replacement for my power bank sherpaAC100. Because it's defective. It was smoking as I was trying to charge. I've talked to Brandon. I emailed him a proof of purchase to his email. He created an ups shipping label. So I took my defective item to the ups to drop it off they refused to take it due to its being a hazardous item. They asked what type of item is it. After that, they were like sorry we can't take it. Call the seller. So I called goal zero back on the same and I’ve talked to Paula. I explained to her my experience at the ups store. All she said was keep trying different stores until they take so anyway I want to a different store and you refuse to take it as well so I called in again and the representative who picked up the phone informed me not to mention it was smoking and it was a hazard item.And I was shocked that he would tell me to do that call of course I did not listen to him job and you’re off at UPS driver drop off boxThis they also sent me two different shipping label now they don’t know where the items are and it’s lost and I just called them today and I talk to Michelle two times They wanted me to wait another eight days in order for the item to get scanned or get found I did what I’m supposed to do I have never received my replacement.

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About Goal Zero

Goal Zero is a reputable company that specializes in providing innovative and reliable portable power solutions. With a strong commitment to sustainability and environmental responsibility, Goal Zero has established itself as a leader in the industry.

The company offers a wide range of products designed to harness and store renewable energy, enabling individuals and organizations to power their devices and equipment even in remote locations. Their product lineup includes portable solar panels, power stations, solar generators, and various accessories.

One of the key strengths of Goal Zero is their emphasis on quality and durability. Their products are built to withstand rugged outdoor conditions, making them ideal for outdoor enthusiasts, adventurers, and emergency preparedness. Whether you're camping in the wilderness, embarking on a long hiking trip, or facing a power outage, Goal Zero's products can provide you with the necessary power to keep your devices charged and operational.

In addition to their commitment to quality, Goal Zero also prioritizes user-friendliness and convenience. Their products are designed to be easy to use and set up, allowing users to quickly and efficiently harness solar energy. Many of their power stations and generators feature multiple charging options, including solar, AC, and DC, ensuring compatibility with a wide range of devices.

Furthermore, Goal Zero's dedication to sustainability is evident in their manufacturing processes and materials. They strive to minimize their environmental impact by using recycled and sustainable materials whenever possible. By promoting clean energy solutions, Goal Zero aims to reduce reliance on fossil fuels and contribute to a greener future.

Another notable aspect of Goal Zero is their commitment to social impact. Through their "Give Solar" program, the company works to bring solar power to communities in need around the world. By partnering with various organizations, Goal Zero helps provide access to clean and reliable energy in areas where electricity is scarce or unreliable.

Overall, Goal Zero is a trusted brand that offers high-quality, durable, and user-friendly portable power solutions. With their focus on sustainability and social impact, they are not only providing innovative products but also contributing to a more sustainable and equitable world.
How to file a complaint about Goal Zero?

Here is a guide on how to file a complaint against Goal Zero on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Goal Zero in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Goal Zero.
- Mention key areas of concern and any relevant transactions with the company.
- Explain the nature of the issue, steps taken to resolve it, and the company's response.
- Describe the personal impact of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents that can validate your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Goal Zero on ComplaintsBoard.com.

Overview of Goal Zero complaint handling

Goal Zero reviews first appeared on Complaints Board on Jul 25, 2023. The latest review They keep spamming my email inbox was posted on Aug 15, 2023. Goal Zero has an average consumer rating of 1 stars from 11 reviews. Goal Zero has resolved 0 complaints.
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  1. Goal Zero Contacts

  2. Goal Zero phone numbers
    +1 (888) 794-6250
    +1 (888) 794-6250
    Click up if you have successfully reached Goal Zero by calling +1 (888) 794-6250 phone number 0 0 users reported that they have successfully reached Goal Zero by calling +1 (888) 794-6250 phone number Click down if you have unsuccessfully reached Goal Zero by calling +1 (888) 794-6250 phone number 0 0 users reported that they have UNsuccessfully reached Goal Zero by calling +1 (888) 794-6250 phone number
    +1 888 794 6250 ext:7081
    +1 888 794 6250 ext:7081
    Click up if you have successfully reached Goal Zero by calling +1 888 794 6250 ext:7081 phone number 0 0 users reported that they have successfully reached Goal Zero by calling +1 888 794 6250 ext:7081 phone number Click down if you have unsuccessfully reached Goal Zero by calling +1 888 794 6250 ext:7081 phone number 0 0 users reported that they have UNsuccessfully reached Goal Zero by calling +1 888 794 6250 ext:7081 phone number
    Communications Coordinator
  3. Goal Zero emails
  4. Goal Zero address
    675 W 14600 S, Bluffdale, Utah, 84065-4831, United States
  5. Goal Zero social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
  7. View all Goal Zero contacts

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