The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Virgin Mobile Cell Phonetop up card amount (ripped off)

I am a young sr on ltd income - I bought my cell ph out=right I've had it for 3-4 yrs &
always used top up cards. In the mth of Mar 2011 I had a balance $22.00+ & expiry date was March 29, 2011. This day I had a car emergency (that's the reason I own a VM cell phone) for only emergencies. That day at noon hour Virgin Mobile decided to wipe clean the $22. on the account before midnight that day. I called Virgin Mobile for assistance I was told that in Jan 2011 that I had call & the acct was recredit that only happens once a,
year. PLEASE GIVE ME A BREAK! I'm very unsatisfied with your policies and want people
to know. I'm sure the owner of Virgin Mobile Mr Grant realy needs my funds to fly around
the world in his planes. I would appreciate your responce in this matter.

Responses

  • Ta
    Ta'anea Jul 08, 2011

    I too have (had) a Virgin Mobile prepaid phone for over 5 years always topping up diligently. I had surgery and missed my top up time but was given my credit of 70.00 odd dollars back. The next month I was sent a text advising me I had until July 2, 2011 22:36:04 to top up my phone. I topped up my phone at 19:40 of that day however the balance was still wiped out because I am on PST and the expiry time is ET which means I was like 4 minutes too late and lost my balance of 96.30 which they would not give back to me. To make a long story short...I am no longer a Virgin Mobile Customer.

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