The complaint has been investigated and
resolved to the customer's satisfactionResolved Virgin Mobile Cell Phone — top up card amount (ripped off)
resolved to the customer's satisfaction
I am a young sr on ltd income - I bought my cell ph out=right I've had it for 3-4 yrs &
always used top up cards. In the mth of Mar 2011 I had a balance $22.00+ & expiry date was March 29, 2011. This day I had a car emergency (that's the reason I own a VM cell phone) for only emergencies. That day at noon hour Virgin Mobile decided to wipe clean the $22. on the account before midnight that day. I called Virgin Mobile for assistance I was told that in Jan 2011 that I had call & the acct was recredit that only happens once a,
year. PLEASE GIVE ME A BREAK! I'm very unsatisfied with your policies and want people
to know. I'm sure the owner of Virgin Mobile Mr Grant realy needs my funds to fly around
the world in his planes. I would appreciate your responce in this matter.