The complaint has been investigated and
resolved to the customer's satisfaction
Virgin Mobile Cell Phonetop up card amount (ripped off)

I am a young sr on ltd income - I bought my cell ph out=right I've had it for 3-4 yrs &
always used top up cards. In the mth of Mar 2011 I had a balance $22.00+ & expiry date was March 29, 2011. This day I had a car emergency (that's the reason I own a VM cell phone) for only emergencies. That day at noon hour Virgin Mobile decided to wipe clean the $22. on the account before midnight that day. I called Virgin Mobile for assistance I was told that in Jan 2011 that I had call & the acct was recredit that only happens once a,
year. PLEASE GIVE ME A BREAK! I'm very unsatisfied with your policies and want people
to know. I'm sure the owner of Virgin Mobile Mr Grant realy needs my funds to fly around
the world in his planes. I would appreciate your responce in this matter.


  • Ta
    Ta'anea Jul 08, 2011

    I too have (had) a Virgin Mobile prepaid phone for over 5 years always topping up diligently. I had surgery and missed my top up time but was given my credit of 70.00 odd dollars back. The next month I was sent a text advising me I had until July 2, 2011 22:36:04 to top up my phone. I topped up my phone at 19:40 of that day however the balance was still wiped out because I am on PST and the expiry time is ET which means I was like 4 minutes too late and lost my balance of 96.30 which they would not give back to me. To make a long story short...I am no longer a Virgin Mobile Customer.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.