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Virgin Active South Africatermination of contract

1
P Aug 02, 2019

I am Palesa Moeti, 2 days before the termination of my husbands contract(21&22 July 2019), We made an inquiry about the cancellation fee, we were told to pay R860.00 to terminate the contract. On the 23 July we went to the gym around 4 or 5 o'clock to pay to pay the cancellation, we called the head office via the gym to for cancellation. We specifically asked if the debit order will go through on the 25 for the cancelled membership they said NO, during the course of this week(29 July-3 August) I have been receiving calls stating that I need to R290 for Pro rata. I do not understand how is this possible after the agent stated that no amount will be due to you from that moment forward.I refuse to pay the amount because I was given false information from an agent that was hired by Virgin Active.
ID number:[protected]
Gym: New Market

hope to hear from you soon.

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