I wanted to take out a Virgin Active contract for my son who is a student at university. I phoned Virgin Active in Little Falls and spoke to Nombi about the different contracts and the prices of these contracts. She explained everything to me and said that they have a Premier Student packet for R449 per month. She explained that thismeans that the student will get the same benefits as somebody on a Premier package (normal price R625 per month) but because he is a student, they call it a Premier Student. He will be able to go and excercise any time of the day, any day of the week and at any of the Virgin Active gyms in the country, and this package will cost me R449 per month. This package was much better than the Student Limited package, as the Student Limited package restricted him to only excercise between 08h00 and 16h00 during the day, and then again after 19h00 again at night. I then went ahead and said that I would like him to go onto the Premier Student package, for R449 per month, and then asked her how would they know when he is no longer a student. She said that every year, he will have to proof that he is still a student, and as long as he can proof that, he may remain on the Premier Student package, otherwise he will have to choose a different package.
I then phoned my son, and explained to him what she said. He asked me to phone her back, and to double check what she said, as he also found out on his side, and nobody told him about this package. I then phoned her back, and double checked with her, and again she told me the exact same story.
Today my son went to her to go and sign a contract, and all of a sudden everything was different. They can not offer him this package, as it does not exist. The only options are the Student Limited package, amongst other packages with similar benefits, or the Premier which will cost him R625 per month. Then they wanted him to join for 2 years, and that he can then get for R569 per month.
This is absolutly false "advertising" from Nombi's side. I asked all the relevant questions, not only once, but a couple of times, because I wanted to make sure that I understood her correctly. Not only did I asked the relevant questions, I phoned back, and double checked that I understood her correctly.
Under the consumer act this is unacceptable, and I should get what I was quoted for.
I found out that the phonecalls are not recorded, so there are no records of what she told me. Isn't this convenient.??????