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Lucille Roberts Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Town Sports International

399 Executive Blvd
Elmsford
New York
United States - 10523

Customer Support Phone Numbers

+1 718 329 3441(LR Fordham Club) 1 1
+1 718 680 8200(LR Bay Ridge Club) 1 1
+1 718 339 0990(LR Kings Highway Club) 2 1
+1 718 444 2623(LR Ralph Avenue Club) 1 2
+1 631 206 2122(LR Bay Shore Club) 1 3
+1 631 864 0167(LR Commack Club) 1 1
+1 631 319 1975(LR Holbrook Club) 1 1
+1 516 766 8443(LR Rockville Club) 1 1
+1 516 536 5153(LR Valley Stream Club) 1 1
+1 212 682 8421(LR Grand Central Club) 9 3
+1 212 927 8376(LR St. Nicholas Club) 1 2
+1 973 249 2966(LR Clifton Club) 2 1
+1 201 217 0708(LR Jersey City Club) 1 1
+1 718 626 6464(LR Astoria Club) 1 1
+1 718 321 0100(LR Flushing Club) 1 2
+1 718 261 2350(LR Forest Hills Club) 1 1
LR Fordham Club
2449 Morris Avenue, Bronx, NY 10468
 
LR Bay Ridge Club
430 89th Street, Brooklyn, NY 11209
 
LR Kings Highway Club
925 Kings Highway, Brooklyn, NY 11223
    
LR Ralph Avenue Club
1950 Ralph Avenue, Brooklyn, NY 11234

LR Bay Shore Club
1850 Sunrise Highway, Bay Shore, NY 11706
   
LR Commack Club
6534 Jericho Turnpike, Commack, NY 11725
   
LR Holbrook Club
5801 Sunrise Highway, Holbrook, NY 11741
 
LR Rockville Club
298 Sunrise Highway, Rockville Centre, NY 11570
 
LR Valley Stream Club
225 West Merrick Road, Valley Stream, NY 11580
 
LR Grand Central Club
50 East 42nd Street, New York, NY 10017
  
LR St. Nicholas Club
1387 St. Nicholas Avenue, New York, NY 10033
 
LR Clifton Club
1075 Bloomfield Avenue, Clifton, NJ 07012
 
LR Jersey City Club
338 Central Avenue, Jersey City, NJ 07307

LR Astoria Club
32-62 Steinway Street, Astoria, NY 11103
   
LR Flushing Club
135-39 38th Avenue, Flushing, NY 11355
 
LR Forest Hills Club
70-20 Austin Street, Forest Hills, NY 11375
 
Plus

Lucille Roberts Complaints & Reviews

Lucille Roberts / charges that were not communicated to me and poor management at the club

Ka
Sep 22, 2019

I called Lucille Robert's when I saw charges on my credit card statement that I wasn't aware of . One charge was for usage in a Club in California, which I've never once visited and the other was my monthly fee of 45.25 which was my "new" monthly fee . I spoke with Donna Gallub and Alisha...

Lucille Roberts / gym

La
Jul 06, 2019

Vanessa buccini is the absolute worst manager I have ever encounter in my life. She has no training and her front desk rep is the absolute same as her. I was charged 24.99 and again $10.00 for god knows what. I also requested corporate information in which Vanessa buccini at the Ralph...

Lucille Roberts / gym didn’t open on time

Su
May 16, 2019

Lucille RobertsIts Thursday May 16, 2019 @624am and the gym in Forests Hills NY is still closed although it should've opened at 6. The young employee always arrives 3 minutes before opening time but today it's out of control. I pay the membership to be able to use the facilities. You have no problem...

Lucille Roberts / membership

Fa
Feb 02, 2019

It's a trap, unfortunately. I wasnted to cancel membership since November of last year and they said I will be charged for December because of 45 day cancellation time. I cancelled my membership but They have still been charging me as of February. I called the LR Forest Hills and they said...

Lucille Roberts / customer service

Su
Feb 01, 2019

The gym is very nice, great aerobic classes but the costumer service from the receptionists and assistant manager are awful! Today saturday january 1st I was working out and completely forgot that they're closing at 8pm, once I realized that it was 5 minutes to 8 I started changing my...

Lucille Roberts / membership issue

Da
Dec 06, 2018

On, January of 2017 I purchased a gym membership at Lucille Roberts - Fordham located at 2449 Morris Ave, Bronx, NY 10468. In July of 2017, the same year, I cancelled this membership and have documentation proving it. Unfortunately, your staff had not performed the cancellation in their...

Lucille Roberts / customer rep/ brianna

Sa
Nov 20, 2018

In October i received an email from lucille roberts they had a special for$19.99 for member who want to rejoin the club. I missed that online deal on october 28 I emaild Katty which is a very nice lady about the offer .She said she will give the same promotion but. it not available online...

Lucille Roberts / flushing manager

Al
Jun 27, 2018

Lucille RobertsWhen I was using the machine, leandra faber came to me and let me get off from it because another person wants to use it. She said that she is the store manager and I use the machine for a while already. During that time, I got a business message, I had to reply it back. But I was using it...

Lucille Roberts / billing issues

Id
Jan 05, 2018

Good Afternoon I am very disappointed, with Lucille Robert. I have two membership one for a very long time and another I gave my daughter as I gift with my card information. How is it that Lucille Robert is trying to withdrawal money from my account and not have the courtesy to give me...

Lucille Roberts / unauthorized credit card charges

No
Dec 30, 2017

I signed up with a friend in Astoria club in July 6, 2017. I opted for the monthly silver access membership. At that time the person at the desk was Nastazja W. at the time I signed up, I made it clear that I want to have access in other Lucille Roberts (LR) facilities in Austin and...

Lucille Roberts / unethical behaviour

Si
Dec 19, 2017

I have been going to Lucille Roberts for over three years now. I stopped my membership a few months ago due to work - and wanted to resume today. Having been a loyal member for so many years, in renewing my membership, I do not expect to pay a whole new fee and additional $100+ charge...

Lucille Roberts / charges to my card and poor customer experience

Zu
Dec 14, 2017

I signed up for the gym, and after signing up, due to personal reasons I had to cancel. I called the gym, and spoke to a woman and explained that I needed to cancel my membership shortly after I started it and she said I was fine and it would be canceled. At the beginning of December I...

Lucille Roberts / cleaning lady at the gym

El
Oct 13, 2017

Today was the first day of my membership with Lucille Roberts, Flushing location. It's my first time joining your gym and I was very excited to work out today. I just so happened to forget my lock at home so I brought my gym bag and placed it on the floor next to each machine I worked on...

Lucille Roberts / I felt bullied

Ma
Feb 08, 2017

Hi, my name is Maria Patricia and my daughter and I  have been members of Lucille Roberts in Valley Stream for one  year. But I am very disappointed at the fact that the morning of Feb 2nd, 2017, I went to Zumba class as I usually do Monday to Thursday at 7:30 pm.  On Feb 2nd, we had a new...

Lucille Roberts / lack of professionalism

Br
Aug 03, 2016

I went to the Grand Central location yesterday to take the Zumba class and the two classes following and found that the Zumba instructors were video recording the class while in session. I'm not sure if this is allowed, but if it is, there should be some sort of notice so members can make...

Lucille Roberts / carrying extra clothing

Re
Dec 08, 2015

12/8/2015 I have been a member of Lucille roberts since september. I just renewed for 14 months. Today I was told that I cannot wear jeans and that I must change into tights or stretch pants and a tee shirt. This means carrying extra clothing to work which is a hardship for me since...

Lucille Roberts / poor poor customer service.

Jo
Nov 05, 2013

1. This location closed early during the weekends and holidays (sometimes early as i pm). My mother's gym open at later hours. Lucille Roberts' competition actually cares about their customers. 2. I enjoy their zumba and kickboxing clubs. Sadly, it is not enough to renew my...

Lucille Roberts / contract misleading

Na

I joined Lucille roberts in October 2011. they said they will auto charge my credit card every month and they never did and kept charging me extra dues. I tried to cancel my membership and they never respond. no one co operates in the gym. the staff is ridiculous and hauty. they treat u...

Lucille Roberts / I canceled & still being charged

Mo

I called to cancel in early July. I finally got through after two weeks of a busy signal. Spoke to Jeremy on the phone, who was totally obnoxious and rude. I explained that I wanted to cancel and that I was on a month to month contract. He told me I would be cancelled by September. I asked...

Lucille Roberts / rip off

Re

Are a bunch of lying thieves. What i thought was a non contract commitment i was locked into a contract because of someones stupidity. When i was signed up i thought i would be taken into a office setting to explain to me about what the gym had to offer. Instead things were done in a noisy...

Lucille Roberts / terrible staff

Bh

I had a very bad experience with the staff here.. they r very rude.. i had asked by the manager stephanie to leave the class as she was saying that i am smelling bad.. earlier too 2 months back she said me the same thing but that time i was not using the deos so i accepted that ok i will...

Lucille Roberts / everything

Cp

I don't even know where to start. I was a member of the Rockville Center Lucille Roberts for years and was so happy. Their instructors were terrific, they actually showed you how not to hurt yourself, the classes were workout classes, and I was happy. I moved to Forest Hills and...

Lucille Roberts / terrible pople terrible customer service

To

0 Votes I am a member at Lucille Roberts, I went there once ( that was to sign up) I have a 3 year old daughter with brain cancer and am unable to attend regularly. When I called the corporate office, they told me I can not get a refund and I should have paid in full if I had such issue...

Lucille Roberts / rude manager

Al

Lucille Roberts on myrtle ave queens NY. overall nasty dirty needs overhaul. manager is rude and other staff members as well. no compassion for others, don't fix machines and by-the way not enough for woman, don't asked anything u get no answers but they do take the money fast...

Lucille Roberts / discrimination

Ch

I was asked to leave an aerobics class during the floor work portion because I was marching on the step and modifying the floor work instead of being on the floor. I am 8 months pregnant so could not do the floor work. I was told by the manager, who is the one that approached me, that if I...

Lucille Roberts / charge & cancellation fraud

In

I tried to join through their website. I got an error message after entering my card information. I noticed 5 days later that my card had been charged $120.15 by Lucille Roberts. I visited the actual location of the gym and the woman working the desk told me the gym was closing down in a...

Lucile Roberts / gym cleanliness

Ta

I have been a member @ this gym for over 4 years (Plainview location)... I liked it b/c it was close to work and I could go get a good workout in at lunch but lately the locker room smells sour, the showers are not being cleaned regularly and on more than one occasion there was either no water or no hot water! THIS PLACE SHOULD BE CONDEMNED!

Lucille Roberts / unethical business practice

Cu

I joined a Lucille Roberts near my job in Midtown, NY which was tiny but only a 5 minute walk from work. I already have a gym membership near my home which i love but since having my baby i have not had the time to go after work. I thought it would be most convienent to work out during my...

Lucille Roberts / do not honor programs offered

Jo

I joined in feb 2010. Later found out I was pregnant and continued to work out. June 2010 the girl at the desk said I couldnt work out unless I had a heart monitor. I then got a letter from my doctor when I was due to freeze my account and handed it in to front desk. It was never...

Lucille Roberts / offensive customer &service&

Ja

Now that I'm over half way to my 100lb weight loss goal, I decided its time to add resistance training and classes to my running regimen. Lucille Roberts is literally around the corner from my home, and couldn't be more conveniently located. In fact, if not for a bit of a hassle...

Lucille Roberts / gym

Tr

Back in Dec. 09 someone suggested that I try a yoga class to help with stress. I went to LR in Forrest Hills & spoke to "Natasha". I told her I just wanted a trial membership & I just wanted to try LR's yoga classes. I made it clear I did not want an automatical renewal--if I liked...

Lucille Roberts / lack of customer service

Ca

I tried to cancel my membership at Lucille Roberts Gym for Women-let me tell you THEY ARE HORRIBLE at Customer Service. Times are tough and money is tight-when I tried to explain that to them (b/c there is a 106.99 cancellation fee!), they told me there was nothing they could do-if i...

Lucille Roberts / poor/unfair employee treatment

Ma

I am a certified group fitness instructor. I have been teaching in the area of group fitness for over 20 years. I currently teach at various facilities thoughout NJ. I was employeed by Lucille Roberts for 3 years. New management at the facility decided to hire another fitness instructor to...

Lucille Roberts / racist

Mi

I had an interview at the Fulton and Broadway location in downtown Manhattan for managers position at the brooklyn Store, Not only did I pay 30 dollars to park, but I was greeted by a NASTY receptionist with a POWER Trip.. I was suppose to ask for Angela when I asked for her she had said...

Lucille Roberts / incorrect billing/poor customer service

Je

Lucillie Roberts changed the original billing information I had provided them with, charging the wrong account for five months. They then sent a postcard to the wrong name requesting payment for that five month period of time. I tried to contact them to fix the matter and was unable to...

Lucille Roberts / continued to charge after contract ended

Sa

Lucille Roberts continued to remove funds from my account when my contract ended 1/3/10.They do not answer their phones nor do they tell the truth when you sign up.I was told in 1/3/08 that if I signed up now for 2 years it's the best deal ever.What do you know 3 weeks later a much...

Lucille Roberts / self renewing contractual scam

Ad

I joined Lucille Roberts in 2007. I signed a 1 year contract at 20.00 a month. I paid my bill in full, at the end of the 12 months my contract was up and I received a receipt with a 0. balance. I was told by the rep that I had nothing more to worry about as far as a bill goes. Today, in...

Lucille Roberts / mangement

Po

I am a license aerobic instructor. I have never been to a gym like the one I attend in linden New Jersey. The manger is very nasty to her students in her class. I attended one of her classes and she was making comments like "you have been coming here for a long time and you still...

Lucille Roberts / self renewing contract scam

Li

Lucille Roberts has found a loop hole in the law. They are ripping unsuspecting consumers off. You sign up for a 1 or 2 year contract, then when your time is done if you do not contact them via mail or [protected] they will start billing you monthly. Here's the kicker as long as the contract...

Lucille Roberts / unjust firing of cindy yearwood from lucille roberts

Lr

I have been trying to reach out to Lucille Roberts based on the firing of Cindy Yearwood (instructor) by Angela (district manger of Pitkin Brooklyn). First off, it was unlawful, and unprofessional. Angela fired Cindy because she was teaching a class with a hood on which part of her workout...