Village Inn Restaurants review: manager inappropriate behavior

Today, 11/4/19, my husband and I ate at the VI located at 15395 E. Colfax Ave. After we received our food, we noticed our food was on the verge of cold. It was barely warm. We notified the server, who notified the manager. She came to our table and we reiterated the issue. She apologized and asked if there was something she could do to make it better.Then she said obviously it was fine since we had ate half of it. We let her know the food tasted just fine and that we were not pleased with receiving food almost cold. She again apologized and said she would check into it. She came back later to say that the lamp was turned down lower that it usually is and she raised the temperature on it. She did not offer to compensate us for our meal or anything. Although we were not looking to be compensated, she nonetheless, did not offer any compensation.

It wasn't five minutes later we saw a couple two tables away from us very disappointed with their order. The woman at the table asked to speak to the same manager. She poliety let the manager know she did not received what she asked for. She had made a change to her order and was discussing it with the manage. The manager's tone in her voice became stern about what was on the menu and the customer stated again the change she requested to the order and that was not what she received. The manager again became stern and aggressive in her tone and became very loud. You can only imagine the attention that was drawn to the table. The manager was very rude to the customer and her husband as she walked away talking louder. My husband said let's go!

I felt very bad for the customers because the manager did not provide good customer service. All she had to do was comply with the customer's request instead of arguing with the customer. This was the worst manager customer service I have ever seen. It was totally so inappropriate of her. As a black woman to another black woman, I was embarrassed. As we say about our own folks, "she was showing her color." Not to mention, the customers were black. I know personally many black managers who have awesome customer service. But this lady is not customer service material.

My husband and I vowed not to go back to this VI again!