Viking Cruises review: Talk about being underwhelmed
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Everyone we talked with raved about their Viking Cruises. So we booked an Alaskan ocean cruise for July 2026. Well, it was totally underwhelming and I feel like we were overcharged for a promised level of service and quality but received a McDonalds level quality instead. Our room steward team was fantastic but that’s where the super experience stopped. The excursions I paid extra for were fantastic. The Viking excursions were pretty unorganized and boring. The onboard music was stale and basically the same all the time. Buffet and room service hot food was often cold. All in all not the experience I was anticipating given what we paid for a premium experience.
Recommendation: If you don’t care about quality this is the ship for you.
We are sorry to read that your Alaska voyage fell short of the experience you were expecting. While we're pleased to hear your room steward team made a positive impression, it's disappointing to learn that the excursions, dining, and onboard entertainment did not deliver the level of quality you anticipated.
We recognize that guests choose Viking with certain expectations, and it's concerning to hear that multiple aspects of your journey left you feeling underwhelmed. We have sent you a direct message with information on how to connect with our team should you wish to discuss your experience further.
Regards,
Viking
The complaint has been investigated and resolved to the customer's satisfaction.
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