Viking Cruises review: Flight delay causing overnight hotel stay and a full day lost of our Viking trip.
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The start of our Viking trip on AA 809 from Tampa to PHL was delayed by over 5 hours causing us to miss our connection in PHL. We had to book a room at the Marriott airport hotel to be back to the airport for a 7:00am new flight the next morning. This flight got us to PHL 11 hours before the flight from PHL to LIS. After staying overnight at the Marriott at a cost of $211.97, we then spent over 10 hours in the PHL airport waiting for the flight to LIS. We lost an entire day of our vacation and didn't arrive in Lisbon until Tuesday August 18, 2026.
Please advise what my options are for reimbursement for the hotel room cost and also the loss of a whole day of our Viking River cruise. Our Viking Booking number was 8967099: Vicky & Andrew Nicks
Please advise. Your help is much appreciated.
Desired outcome: I am requesting a reimbursement of the $211.97 hotel cost at the Marriott for the flight delay, and some compensation from Viking for the loss of a full day of our vacation on Viking. Hoping you can assist.
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Thank you for sharing your experience. We understand how frustrating it must have been to experience flight delays, miss your connection, and arrive in Lisbon later than planned after looking forward to your vacation.
We've sent you a private message with additional information so our team can review your concerns further and assist you directly.
Regards,
Viking
This complaint has been resolved automatically due to user's inactivity.
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