Menu
For Business Write a review File a complaint
CB Cruises and Charters Viking River Cruises Failure of Viking River Cruises to provide satisfactory access to our flight
Viking River Cruises

Viking River Cruises review: Failure of Viking River Cruises to provide satisfactory access to our flight

W
Author of the review
3:20 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Sunday, March 3, 2024, we were denied access to our flight from SFO and Viking was unable to satisfactorily resolve.

Re: Booking no. 7917202

The following is a timeline of events:

Saturday March 2, 2024

1) We received a text from Viking indicating our original flight from SFO to Frankfort had been cancelled and that we were rebooked on flight LH7996 from SFO to Munich.

2) I spoke to both Viking and Luthansa to confirm this change.

Sunday March 3, 2024

1) Upon arrival at SFO, we proceeded to the United counter (which was flying on behalf of Luthansa) and was informed by the agent that our reservation was not in the system and to contact the booking agent (Viking).

2) I spoke to Viking who in turn spoke to both United and Luthansa agents but were unable to access our flight. Finally another United agent was able to access our flight but United would not release the tickets as Vikng had not submitted funds to pay for the tickets.

3) By this time, United had closed its check in time for this flight.

4) The Viking agent did offer a later flight 7 hours later after the 1:40 pm original flight but this was unacceptable as upon arrival, there would be no guarantee that we would be able to check in the hotel at such late hour. Plus we were uncertain that this new flight would be funded by Viking.

5) Because of Viking's failure to get us on board flight LH7996, we therefore requested that our tour be cancelled and that we be given a 100% full refund. We spoke to Viking agent Stef who agreed to provide to us with a 100% full refund. However, Viking agent Stef had been less than truthful as we did not receive our 100% refund.

Thursday March 7, 2024

1) I wrote a letter to Viking addressing our concerns. See attached.

Friday March 22, 2024

1) Received email reply from Viking. See attached. Email did not address Viking's failure to fund the flight nor did it address that the alternate flight 7 hours later would not enable us to check into the hotel at such a late hour.

All we want is a 100% refund due to Viking”s breech of contract.



.



.

Claimed loss: $9,971.60

Confidential Information Hidden: This section contains confidential information visible to verified Viking River Cruises representatives only. If you are affiliated with Viking River Cruises, please claim your business to access these details.

View 0 more photos
Apr 07, 2024 2:06 pm EDT
Viking River Cruises customer support contacts
Address

5700 Canoga Ave, Woodland Hills, CA, 91367-6569, US

File a complaint Write a review
Thank you for reaching out to us here. We regret to hear of your frustration and have arranged for a member of our team to review your comments and follow-up with you directly. We wish you a pleasant day!
Update by Wynn Wong
Apr 16, 2024 2:39 pm EDT

This complaint is ongoing and should not be closed. It has not been resolved to my satisfaction.

Thank you

Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More Viking River Cruises reviews & complaints

Viking River Cruises - Scam 42
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Viking River Cruises - The cruise that never was 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Viking River Cruises - Breach of contract 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Viking River Cruises - Additional cost to correct their travel arrangement mess 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Viking River Cruises - Customer satisfaction 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Viking River Cruises - Refund 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Viking River Cruises - Ocean Cruise to South America
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Viking River Cruises Contacts

  2. Viking River Cruises phone numbers
    +1 (800) 304-9616
    +1 (800) 304-9616
    Click up if you have successfully reached Viking River Cruises by calling +1 (800) 304-9616 phone number 0 0 users reported that they have successfully reached Viking River Cruises by calling +1 (800) 304-9616 phone number Click down if you have unsuccessfully reached Viking River Cruises by calling +1 (800) 304-9616 phone number 0 0 users reported that they have UNsuccessfully reached Viking River Cruises by calling +1 (800) 304-9616 phone number
    +1 (877) 668-4546
    +1 (877) 668-4546
    Click up if you have successfully reached Viking River Cruises by calling +1 (877) 668-4546 phone number 0 0 users reported that they have successfully reached Viking River Cruises by calling +1 (877) 668-4546 phone number Click down if you have unsuccessfully reached Viking River Cruises by calling +1 (877) 668-4546 phone number 0 0 users reported that they have UNsuccessfully reached Viking River Cruises by calling +1 (877) 668-4546 phone number
  3. Viking River Cruises emails
  4. Viking River Cruises address
    5700 Canoga Ave, Woodland Hills, California, 91367-6569, United States
  5. Viking River Cruises social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 06, 2024
Viking River Cruises Category
Viking River Cruises is ranked 8 among 29 companies in the Cruises and Charters category