Viking River Cruises review: Failure of Viking River Cruises to provide satisfactory access to our flight

On Sunday, March 3, 2024, we were denied access to our flight from SFO and Viking was unable to satisfactorily resolve.

Re: Booking no. 7917202

The following is a timeline of events:

Saturday March 2, 2024

1) We received a text from Viking indicating our original flight from SFO to Frankfort had been cancelled and that we were rebooked on flight LH7996 from SFO to Munich.

2) I spoke to both Viking and Luthansa to confirm this change.

Sunday March 3, 2024

1) Upon arrival at SFO, we proceeded to the United counter (which was flying on behalf of Luthansa) and was informed by the agent that our reservation was not in the system and to contact the booking agent (Viking).

2) I spoke to Viking who in turn spoke to both United and Luthansa agents but were unable to access our flight. Finally another United agent was able to access our flight but United would not release the tickets as Vikng had not submitted funds to pay for the tickets.

3) By this time, United had closed its check in time for this flight.

4) The Viking agent did offer a later flight 7 hours later after the 1:40 pm original flight but this was unacceptable as upon arrival, there would be no guarantee that we would be able to check in the hotel at such late hour. Plus we were uncertain that this new flight would be funded by Viking.

5) Because of Viking's failure to get us on board flight LH7996, we therefore requested that our tour be cancelled and that we be given a 100% full refund. We spoke to Viking agent Stef who agreed to provide to us with a 100% full refund. However, Viking agent Stef had been less than truthful as we did not receive our 100% refund.

Thursday March 7, 2024

1) I wrote a letter to Viking addressing our concerns. See attached.

Friday March 22, 2024

1) Received email reply from Viking. See attached. Email did not address Viking's failure to fund the flight nor did it address that the alternate flight 7 hours later would not enable us to check into the hotel at such a late hour.

All we want is a 100% refund due to Viking”s breech of contract.



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