India - 431105
Fort House, 2nd Floor, 221, Dr. DN Road, Fort, Mumbai 400001
296, Udyog Vihar Phase-II, Gurgaon, Haryana
Delay in delevery :I have booked two nos. Window airconditioner in cool maela lucknow on dated 7/04/2007 wide slip no.1181 booked by mr. Ajay shanker panday (A videocon rep). He has assured me that ac will be delivered within two days but after several phones calls he delivered the ac on dated 24/04/07. He has also promised me to give concession but nothing given at time of delivery.
No after sales support: after installation of ac I found some problem I make several call but no support provided even though after some days no reply of phone call.
Gift: at the time installation scratch card is given to his agent he has assured me that your gift will be delivered within four days but yet I have not received my gift.
Proof: phone record having cell no. Of your rep
P. K. Chaudhary
Amethi (U. P)
Mode of payment : cash
Details of bills :
Bill no. 1064 date :24/04/07
Shop : electro control shop n0. Ge2 &3 abc complex near subham theater lucknow phone no. [protected]
My color TV is not working for so many days. Inspite of my repeated reminders and complaint, the service center in my city [Gurgaon, Haryana, India], is not taking any notice of it. All I am repeatedly told is that my complaint will be served on the same day, but no body ever came. I keep on calling 2-3 times a day, daily but other than assurance, nothing happens.
My TV is just 6 months old and under warranty. I don't what should I do further. I will never ever recommend any body to have Videocon products !
SUCH A BAD SERVICE!! SHAME ON YOU!
my split AC is not working, I booked a complaint to your service dealer at Jodhpur named Suncity on dated 21-7-07, after several reminders fourth day a technician came and tested the AC he found problem in it and returned back with assurence to come back with some parts for testing after that we are waiting till date even after again several remindres, some person on Telephone told us that we can not send the technician for only one complaint in the area, we can not afford the petrol expenses for one complaint.
so please tell us from where we can get some more complaints
My father-in-law Mr. R.P.Sharma, purchased Videocon TV the details of which are as under:
Model No.CTV 22 NP, 21", S.No.[protected], Invoice No. [protected] dated [protected] from Videocon Industries Ltd. Sector 8, Raj Nagar, Ghaziabad. Unfortunately, on [protected], it got sparks and was completely burnt. I lodged complaint with service Franchise Sector 8, Raj Nagar, Ghaziabad vide complaint No.VE 00147 dated [protected].
On May 24, 2007, the complaint was attended to by the service Executive. He told us that the defect is major and he is unable to repair it or replace it. He promised that he will depute senior executive to repair the TV. Despite my several reminders on nobody turned up. We lodged complaint again on 27th May, 2007 vide complaint No.VE 01136 and talked to Mr. Rajesh on phone No.[protected]. He promised to attend to our complaint. After several telephonic approaches, another person was deputed on or about 1st June, 2007. After inspecting the TV, he expressed that the matter will be referred to Head Office and directed us to contact Mr. Mukesh Upadhyaya on Phone No.[protected]. After detailed persuasion with Mr. Mukesh Upadhyaya, he deputed a person. He got the paper work completed from us and told us that the matter is being referred to Head Office. When Mr. Upadhyaya was reminded times ang again, he gave us another contact person named Mr. Kuber, Phone No.[protected]. Mr. Kuber redirected to Mr. Praveen. Another senior executive was deputed. He also expressed that he would refer the matter to Head Office. Unfortunately, nothing has been done despite hectic persuasion.
We fail to find any solution to our problem. We request you to replace the TV latest by 31 July, 2007 failing which I will be constrained to take suitable remedial action through laws of the land. I am confident that the renowned company would understand the plight of an aggrieved customer in the right spirits.
N-65, Teacher's Colony,
Sec-12, Pratap Vihar
Ghaziabad (U.P.) 201009
I have purchased Videocon 29 inch TV(Model 2915) dt31-03-06 from Prakash Electronics Gujrati bazar SAGAR (MP) BillNo 2084 DOP 4-4-06 Set Serial No [protected].
This set has started showing problems since beginning like the picture tube used to curl like calender for fraction of second. This was more common when set was just switched on. The complaint was told in person and on phone . One person MS khan (mob phone no9329642522) has come couple of times after repeatedly requested.He did not rectify the problem and kept on complaint lingering. As one year of purchase was going to be over we again approached to dealer who assured that for minor problem do not get set open if picture tube goes blank or something more serious happens it will be immediately dealt with. Now nearly for one month the set is showing no picture. I have contacted Central Service Aurangabad on phones251525,251555( Ratna Parakhi if icould have listen correctly) I have contacted Bhopal to mr Nigam phone [protected] many a times. Local dealer blames parts are not available. Bhopal office replies part (IC) is available MS Khan has not taken. A customer is suffering for all these months without any reason. Their so called first Indian Multinational Company is not up to mark what even local brands can offer. I have been totally disgusted how company selling more TV then any other company has no care if product develops are nagging later on. I do not know where to through my TV to accommodate any new TV if I purchase.
I purchased a new one ton window AC of Videocon on 25/03/07 from Ashoka International, Sector-16, Faridabad. From the day one it sounds like Three wheeler Scooter, Vibrates like earthquake and compressor switches off after every 5 minutes and never start again for one hour. I made numerous complaints to Dealer and he has not attended the complaints. After two months on 23/05/07 he took away the AC for repairs and returned to me after 5 days. But still it was not working and compressor has the same problem of starting. Even though the noise and vibration were rectified. I again made many complaints but nobody listened. I made complaints to Videocon company and even called up Aurangabad office. They assured me a action. On 12/06/07 my AC was replaced with a new Defective piece which does not have Gas in its compressor. It was confirmed by Service Engineers of Videocon who installed the same. I was again promised for replacement of the same. More than a week has been passed and nobody turned up. I called the Zonal Manager Mr. Alok Tikku got only assurances but without results. Mr. Ashwani, Mr. Pawan Sangwan, Mr. Saju Joes, Mr. Arvind Kapoor all in Delhi and Faridabad they all only give me assurance everyday that it is being replaced today. but only assurance. All the dealers and Company Employees are indulge in mal practices with malafied intension and cheating customers with fraudulent practices. Is anybody there to help me out and get my money back from Videocon or its dealer.
I bought a vediocon airconditioner from NEXT showroon B-2/9 Paschim Vihar on 10th June. I was promised to install on the same day but it was installed on 11th June it's ok. After that on 12th evening it stops working. On 13th June morning I register a complaint on telephone number [protected] and complaint number 400VI07F13008 was given to me. I was told that my complaint will be solved on 13th June but even after contacting a number of persons in this regards my complaint about Vediocon A/C has not been solved.
Every time when I am contacting complaint number [protected] they are telling me that soon it will be solved. I am in fed up now.
To, Videocon service centre (ac...
Re: Videocon Bazooka
Let me have pleasure to introduce me Sameer Patel as one of your loyal customer. I myself and my family are the regular user of your respected company's various electronic products.
There was a scheme introduced by M/s Videocon International LTD. (Now known as Videcon industries Ltd), that the purchaser of the T.V. under the scheme of bond, will get his money back on the completion of bond period, i.e after Seven years.
We have purchased Videocon TV (Bazooka) Model no. is 5412 RA, Sr.No. 1811951 on 28.11.1998 Vide Bond Application no. 63262 from M/s Tilak Radio Ghar, (Sub- dealer), 9 Krishna Nagar, Chandavarkar Marg, Opp: Saraswat Bank, Borivali(west), Mumbai -400092.
This Sub-dealer is registered with your authorized dealer: Gala & Sons (Malad).
Till the day 8 years has passed, but we have not received the bond certificate as well as the refund of BOND MONEY and since 7 years had elapsed, the bond has to be matured but we have not yet received the money.
We have continuously following the matter with M/s Tilak Radio(shop), in reply the owner has always provided an assurance to us that even though Bond certificate has not received, (Which is timely informed and followed up from our side) we will get back the money.
Also I have visited Videocon office in Andheri (chakala) couple of times, but they did not gave me positive reply. Even today the owner of Tilak radio is providing us the assurance about the refund of money.
But I want the immediate reply and action on your side to assist me in the refund of Bond money. Whether it was a fraud scheme on your side or the sub-dealer is misguiding the consumers?
As a consumer I definitely have a right of Refund and an immediate reply on your side under Consumer protection Act as well as Right of Information Provided to me By our Respected Constitution.
Further an early action is required for saving one more disappointed loyal consumer of your's respected co.
Hoping for Early as well as positive reply,
We have a refrigerator manufactured by Videocon. This refrigerator frequently breaks down. Only a few month...
I would like to bring to notice, I bought a Videocon AC 0.8 Ton in Gurgaon, last year. The Remote of that A.C has been gone bad, I had filed a complaint at the customer center and the service person has take the remote for repair/ replacement. When he took the remote, it was in Warranty.
Its been almost 2 Months and I have not received the remote from the service center in Gurgaon. I have been calling them up and regularly following up with them, all my efforts are in vain as the simple answer I receive is, will let you know in a day or two.
I am tired of this approach.
From nagpur utarsih electronic / nagpur I purchase one 1.5 t split ac for my house in the year 2005.
1) second day it was not cooling properly, gas leakage from outdoor unit from union. It was set right.in 2006 summer again in the month of may
2) I started my ac, same problem was observed, it was not cooling problem. Again I complaint to service centre they taken the outdoor unit to service centre for finds out the gas leakage after three days the unit come back and normalize the ac it was perfect.
3) again I started my ac just three days back same problem was found it was not cooling, I ring to the service centre / nagpur, complaint no - 07e14030
Mr verma mobile - [protected], I talk to mr verma regarding ac, that every time the problem is coming, this time they told that both unit (Outdoor / indoor unit) we have to take to service centre.
So I requesting, what is the problem in split ac every time they are charging amount.
After purchase the ac, I thing I used ac not more then three months from the date of purchase.
I believe the videocon product. But now I have to think.
A copy of email to Videocon:
I am writing on behalf of Gravity Microsystem. We had purchased two Videocan AC (Split and window 1.5 ton each) in last year, out of that one is not working from last two to three months. Even after several complaints to your vender at Sector 14 mkt. in Gurgaon (Haryana) under MR. Harsh Malhotara.
First of all the staff is non competent, they take 4-5 days to respond to the complaints, secondly they lack the mannerism to speak to the customers, We have to literally beg them to send someone over to address the complaint.
One of the AC which is regularly giving the problem was taken away for service and change of compressor but they have reinstalled the same compressor which is non functioning and despite several calls no action is being taken by them.
I am sorry to say that but i am not sure what benchmarks you have for your service centers and how do you track the service records. it will be difficult for us to rec0mmend or buy ourself any product from Videocon looking at the services offered against it.
This is to inform you that we have purchased Videocon Split A/C 1.5 ton a year back .we have already sent detail mail long back but no reply. This is my second mail to take care of the service and the pain which we are going through after buying A/C from your company .
Please find below the detail problems which we are undergoing from the day we have purchased your A/C.
1. There was no proper delivery after paying hot cash. They delivered the A/C after a week.
2. Till today their was no proper service or proper instruction given by them.
3. They have wrongly installed the indoor unit because of that we had problem like water leakage suddenly that to when we are asleep. This happened plenty of times.
4.Within one year we had problem on the compressor and the capacitor is completely gone. (The first guy told that Capacitor is gone and the next guy came and told that the compressor is gone I do know who has told correct. But they have changed the both .But now we have lost the real chillness in the AC.
5. Their is a sound in Indoor unit and Out door unit,and our warranty is also getting over by this month.
6. We are totally confused and the unit does not chill how it was on the initial stage.
We have purchased a videocon A.C. 2 years back, with a compressor guarantee of 5years, last year it wasn't working i've sent the A.C. to the service station in last summers and this company had returned it in dec when whole summers were over, this year when i switch on the A.C. in summers it is simply not working, now neither the people from service station nor the company is responding. Service station people say we will send someone tomorrow and there tomorrow never come. I've mailed to the company directly and they had just ignored the mail as if we don't exist. Is this company making the Air conditioners to work in winters only, they say they are so called indian multination but what i say there services and products are pathetic and don't deserve to work as exporters as they degrade the country's name.
I hope that you would post this mail, since it will help a lot of consumers in deciding against any videocon product. Our grief started the day we bought a videocon air conditioner. They sold us the air conditioner promising free vacation trips... which were not available as soon as we bought the equipment.
To add to our woes... when we needed service during the warranty period...we are left high and dry without any response from them. We feel cheated and utterly disgusted with the kind of attitude this company has towards their clients.
Its a pity that Mr Shahrukh Khan who endorses this product is just interested in pocketing the spoils of this of what I can only call "looting of the innocent public".
Sincerely and totally harassed.
I have purchased Videocon DVD Player model # 555 just about 4 months back. It has started giving trouble...
A copy of email to Videocon Television: Sub: Complaint No VA07B13094 Dear Sir/Madam, This is to inform you...
Dear Adv. Ravi R. Gaikwad,
We apologize for the inconvenience. We care about your grievance, and your complaint, listed on 29th June 2014 has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@vgmail.in, mentioning your order ID in the subject line of the mail.Thank you for cooperating.
Regards, Videocon Online Team
I had purchase of the Videocon TV, model # 22NP on 22/Oct/2006 from Kundan Elctronics, Bommahalli, Bangalore...