Viator — 3 day tour of naples, pompeii, sorrento & capri from rome w guide
We were to meet tour at 7:30 a.m. but received no directions to pick up point. E-mailed at 5:30 a.m. to get info and then phoned at 6:00 & 7:00 a.m.; got no answer & no voice mail. Went to Termini at 7:00 & searched for a tour group for over an hour (had indicated they were close to Termini). Found no one so finally gave up and booked a train to Sorrento (1st stop). Found someone who called company & got name of the hotel we were booked at. Checked in and expected to meet other tour members and/or the tour guide. No one showed up, but there were instructions that we were to be picked up at 10:00 the next morning for an all day tour to Capri. No hotel pick up; had to walk 5 blocks to get shuttle from boat company, not our tour company. Still no guide! Spent 45 minutes getting "processed" and waiting for late arrivals. Did not get on boat until aftr 11:00; still no one from the tour & no guide from company. Should have been an 8 hour excursion; ours was 6. Did not feel that this constituted an all day tour.
Got back to hotel and called to get info on the following days excursion to Pompeii; were told that we had been cancelled! No reason! So, we did book our own tour at our own expense. This was to have been an all day excursion to include transportation and lunch. We took the train to Pompeii. Never heard from a tour guide or met any other folks on the tour. So, for $1132.00 we received 2 nights hotel at $332.00, 2 meals apiece (maybe $60.00), and a mediocre tour to Capri for maybe $95.00 each. Missed out on day 1 tour to Naples and day 3 tour to Pompeii. What a sham! Do not trust Viator to book you with reputable companies.
We have contacted them and they refuse to accept any responsibility. Have turned it over to our credit card company and the BBB.
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