SUBMIT A COMPLAINT

[Resolved] Verotel Merchant Services / VTSUP.comabril lopez

5
A Jul 19, 2019

Estoy recibiendo cargos no autorizados de esta pagina, son tres de 205.17 pesos mexicanos, desconozco la página, ni siquiera realizó compras por internet, yo no me he suscrito a nada, ya realice mi queja en el banco, requiero se haga una devolución de mi dinero, o me veré forzada a proceder por otras instancias legales, porque no puede ser posible que se realicen este tipo de movimientos sin autorización alguna.

  • Verotel Merchant Services / VTSUP.com's response · Jul 20, 2019

    You are right, we never charge anybody without permission. Verotel is a payment provider for 1000's of websites. Our support team is happy to assist, but we would require a bit more info than just a generic complaint on a board. Can you contact livesupport ([email protected]) or call our toll free office number, which you can find on www.verotel.com Our support people will be happy to assist. You can send your email in Spanish if you prefer, the phone helpdesk will not speak Spanish unfortunately

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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